ServiceNow is seeking a Forward Deployed Solution Architect (FDE) for their Applied AI team. This role partners with strategic customers to identify high-value opportunities, architect AI-powered systems using LLMs, RAG, and orchestration, and guide their scaling across the Now Platform. The FDE collaborates with engineers to build and iterate solutions, codifies best practices, and influences product strategy based on field insights. The goal is to deliver validated AI solutions that address business-critical problems and become the foundation for scaled production deployments.

Software Engineer on the Agentic AI Systems team, focusing on advancing the Moveworks AI Assistant platform. Responsibilities include agent orchestration, code execution, latency optimization, agent memory, LLM self-reflection, execution environment simulation, enterprise knowledge graphs, and multimodal I/O. The role involves implementing frontier AI algorithms, productionizing them at scale, and enhancing products using ML, LLMs, and AI agents.

This role focuses on designing, developing, and optimizing AI-powered autonomous implementation solutions using LLMs and prompt engineering to automate ServiceNow configurations, generate implementation artifacts, and accelerate time-to-deploy for customer engagements. The engineer will build multi-step agentic processes, integrate AI solutions with professional services workflows, and ensure quality outputs.

This role focuses on designing, developing, and optimizing AI-powered autonomous implementation solutions using LLMs and prompt engineering to automate ServiceNow configurations, generate implementation artifacts, and accelerate time-to-deploy. The engineer will build and refine AI agents that integrate with professional services workflows and the ServiceNow platform.

This role focuses on designing, developing, and optimizing AI-powered autonomous implementation solutions using large language models (LLMs) to automate ServiceNow configurations, generate implementation artifacts, and accelerate time-to-deploy. The engineer will build and refine AI agents, lead prompt engineering efforts, and integrate these solutions with professional services go-to-market and delivery workflows.

Software Engineer on the Agentic AI Systems team, focusing on advancing the Moveworks AI Assistant platform. Responsibilities include agent orchestration, code execution, latency optimization, agent memory, LLM self-reflection, execution environment simulation, enterprise knowledge graphs, and multimodal I/O. The role involves implementing frontier AI algorithms, productionizing them at scale, and enhancing products using ML, LLMs, and AI agents.

Senior Software Engineer on the Agentic AI Systems team, focusing on advancing the Moveworks AI Assistant platform. The role involves building and evolving capable AI agent systems, implementing and productionizing frontier AI algorithms, and optimizing for reliability and scale. Key areas include agent orchestration, execution environments, memory, self-reflection, and multimodal I/O, utilizing best-in-class LLMs.

Product Manager for ServiceNow's Agentic AI Platform (Moveworks Business Unit), focusing on Agent Studio. This role involves driving product development from concept to launch, defining core technologies, developer interfaces, and end-user experiences for AI agents. The PM will partner with ML and platform engineers, understand AI research, and shape the developer ecosystem. The role requires strong technical depth, data-driven decision-making, and excellent written communication.

Staff Machine Learning Engineer focused on expanding agentic AI capabilities, NLU, and generative AI for the Moveworks platform, which is now part of ServiceNow. The role involves applying compound AI system engineering, fine-tuning LLMs for tool use and enterprise reasoning, developing agent cognitive architectures, and ensuring responsible AI practices. It requires a strong understanding of ML fundamentals, LLMs, and productionizing solutions at scale, with a focus on both model performance and end-to-end system performance.

This role focuses on building and deploying production-ready, LLM-enabled applications for enterprise customers, acting as a full-stack engineer for AI solutions. It involves adapting, integrating, and iterating on AI-native software in live customer environments, codifying reusable assets, and influencing platform development.

ServiceNow is seeking a Forward Deployed Engineering Build Manager to lead cross-functional teams in building and delivering AI-native solutions for enterprise customers. This role involves managing the full lifecycle of AI software development builds, from conception to delivery, ensuring customer satisfaction and driving adoption of AI within the Now Platform. The ideal candidate has extensive project/program management experience, a strong understanding of SDLC, and proven success in deploying AI solutions at scale.

Senior AI Agent Engineer focused on customer deployments, architecting and implementing AI solutions on the Moveworks Platform, integrating with enterprise systems, and advising customers on their Agentic AI roadmap. This is a customer-facing role requiring strong technical and communication skills.

This role is for a Sr. Software Engineer focused on the frontend/fullstack development of an AI-powered agentic assistant ecosystem. The engineer will design and implement AI-powered agent builder product features, expand product reach, architect web technology stacks, and promote best practices. The role involves working closely with product and ML teams to augment user experience and increase customer adoption within an enterprise GAI context.

Director of Platform Engineering to lead Veza's core platform organization, focusing on the Access Graph, integrations ecosystem, and data pipeline infrastructure. This role involves setting technical vision, driving execution across multiple teams, and ensuring the platform is built for enterprise-grade scalability, reliability, security, and observability, with a focus on AI-native architecture and graph-native capabilities.

Machine Learning Engineer focused on Generative AI Search Platform to improve search-based question answering systems using traditional ML and generative AI. The role involves developing LLM-enabled generative AI features, building conversational search systems, and enhancing enterprise search experience. It also includes developing evaluation metrics and methodologies for search models, leveraging LLMs for enterprise challenges like security and privacy. The role works closely with product, ranking, and infrastructure teams to drive agentic search products.

This role involves a technical presales professional who will design and build proof-of-concept solutions showcasing AI, Data, and Workflow capabilities for customers. The role requires understanding customer challenges, leading workshops, iterating on solutions, and creating reusable components. It emphasizes technical depth, consultative expertise, and collaboration with product and engineering teams.

Senior Technical Program Manager for ServiceNow's Applied AI Forward Deployed Engineering team. This role partners with strategic customers to build and deliver intelligent, scalable AI solutions that solve mission-critical challenges, focusing on accelerating business outcomes and transforming 1-off wins into repeatable success. The TPM will manage the SDLC for these AI builds, drive cross-functional teams, and ensure successful delivery of AI solutions to production.

Senior/Staff ML Engineer for ServiceNow's GenAI Search Platform team, focusing on improving search-based question answering systems using traditional ML and generative AI. The role involves architecting abstractions, developing algorithm frameworks for conversational search, driving LLM-enabled features, and establishing evaluation metrics for enterprise search products. This is a technical leadership role within the Search Platform team, which works closely with ranking, product, infrastructure, and data science teams to advance agentic search capabilities.

Senior AI Agent Engineer role focused on end-to-end technical customer relationships for enterprise federal clients, architecting and implementing AI solutions on the Moveworks Platform. Involves solution design, integration, strategic advisory, and providing product feedback. Requires strong technical skills in API integration, LLM systems design, and customer-facing experience.

This role is for a Staff AI Agent Engineer at ServiceNow, focusing on customer deployments of the Moveworks Platform. The engineer will be responsible for the end-to-end technical relationship with enterprise customers, designing and implementing AI solutions, and acting as a trusted technical advisor. The role involves architecting AI solutions, integrating the platform with customer systems, and providing product feedback to internal engineering teams. It requires strong customer-facing skills, technical mastery in API-based systems integration and LLM-based systems design, and the ability to generalize successful solutions.

This role focuses on improving a search-based question answering platform by enhancing relevance metrics, developing algorithm frameworks for ranking features, designing platforms for experiments, and creating metrics for performance evaluation. It involves leveraging information retrieval and natural language understanding techniques to address challenges like lexical gaps and data sparsity in enterprise search.

Senior Data Scientist role focused on defining and governing critical product metrics, applying statistical and machine learning techniques to drive product initiatives, and analyzing engineering system performance. The role involves leading the design and development of scalable analytical systems, driving AI-native integrations, and providing technical mentorship. Key responsibilities include LLM evaluation methodology, building evaluation pipelines for agentic/LLM systems, and working with conversational analytics and AI-assisted data exploration tooling.

This role is for a Sr. Commercial Account Executive at ServiceNow, focusing on selling software licenses for their AI platform to mid-market clients in Florida. The role involves developing sales strategies, identifying and qualifying prospects, conducting product demonstrations, and managing existing accounts to drive new business revenue. While the company heavily emphasizes its AI capabilities and requires candidates to have experience integrating AI into work processes, the core function of this role is sales, not direct AI/ML development or research.

Staff Product Manager to lead product vision and strategy for Veza's integrations with enterprise software ecosystems, focusing on identity security, non-human identities, and AI agent visibility and management. This role involves defining integration strategy, owning the roadmap for APIs and connectors, and collaborating with engineering, design, and GTM teams to scale integrations.

This role is a Director of Monetization Strategy for ServiceNow, focusing on how the company prices and commercializes its AI-enhanced products. The position involves driving strategic initiatives, bridging product pricing and deal desk teams, and ensuring monetization strategies align with the corporate roadmap. It requires influencing senior executives and understanding how AI can be integrated into business processes and decision-making. The role is strategic rather than operational or analytical, aiming to shape the company's growth through effective monetization.

Senior Staff Machine Learning Engineer role focused on designing, developing, and implementing VoIP infrastructure and AI-driven voice workloads. This role involves integrating LLMs into real-time communication systems, prompt engineering, and contributing to the AI platform and AI-powered work experiences. The engineer will collaborate with various teams to ensure performance, scalability, and seamless integration of voice and AI platforms.

Executive Administrative Assistant to support multiple executives in the MarCom organization at ServiceNow, a global market leader in AI-enhanced technology. The role involves managing complex calendars, coordinating meetings and travel, handling financial administration, and providing strategic project and onboarding support. The ideal candidate will have experience leveraging AI tools to work smarter and be proactive in anticipating needs.

Executive Administrative Assistant to support multiple executives in the MarCom organization at ServiceNow, a global market leader in AI-enhanced technology. The role involves managing complex calendars, coordinating meetings and travel, handling financial administration, and providing strategic project and onboarding support. A key aspect is actively leveraging AI tools to enhance work processes and efficiency.

This role is for a Senior Principal Solution Architect at ServiceNow, focusing on their AI-enhanced platform. The architect will consult with customers on implementing ServiceNow Workflow Solutions, providing guidance on best practices, and driving adoption to achieve business outcomes. Responsibilities include supporting pre-sales activities, designing solutions, advocating for customer needs, and enabling the delivery team. While the role involves understanding and discussing AI models (Generative AI, Deep Learning, LLMs) and specific ServiceNow AI features (Predictive/Task Intelligence, AI Search, Virtual Agent), the primary focus is on the platform's application and customer implementation rather than direct AI model development or research.

The role is for a Senior Software Engineer focused on building the runtime infrastructure for AI agents, specifically the orchestration engine, distributed session management, event-driven message pipeline, structured concurrency, and observability infrastructure. While the company's product is an Agentic AI Assistant platform powered by LLMs, this specific role is described as a distributed systems engineering role, not an ML role, focusing on the systems that enable AI agents to plan, execute workflows, and interact with users and tools.

This role is for a Staff Support Account Manager at ServiceNow, focusing on delivering world-class customer satisfaction for strategic customers using ServiceNow's AI-enhanced platform. The SAM will act as a central point of contact for support, drive cross-functional teams to resolve issues, present to C-level stakeholders, use management tools to identify potential service degradations, understand customer needs to deliver business value, manage customer communications and reviews, facilitate upgrades and security requirements, manage SLAs, drive continual improvement through trend analysis, and act as an escalation point for critical issues. The role requires experience in leveraging or critically thinking about integrating AI into work processes, strong communication skills, technical support experience, understanding of ITSM and ITIL, and cloud software knowledge.

This role is for a Director, Platform Architect Management at ServiceNow, focusing on shaping architectural vision and driving AI-enabled transformation for enterprise customers. The role involves leading teams of Platform Architects, building executive relationships, and partnering across departments to drive adoption and value realization. Key responsibilities include talent development, industry alignment, project staffing, and establishing enterprise-scale architecture strategies, including AI/GenAI patterns and data governance.

This role is for a Principal Platform Architect at ServiceNow, focusing on their Financial Services customers. The primary responsibility is to guide customers in architecting, maturing, and governing scalable solutions on the ServiceNow platform, with a focus on AI and digital transformation initiatives. The role involves developing customer relationships, translating business goals into architectural roadmaps, ensuring platform health, and evaluating new ServiceNow capabilities including AI, agentic automation, and LLM integrations. While the role involves understanding and recommending AI capabilities, it is not a hands-on AI/ML development role, but rather an architectural and consultative position within an enterprise AI context.

Senior Staff Software Engineer, UI Lead for the AI Agents team. This role focuses on leading frontend architecture and standards for an established UI platform, while also contributing to backend platform engineering. The goal is to mature the platform, improve developer experience, and build reusable components and frameworks for AI agent creation and automation.

Senior Staff Software Engineer, UI Lead for ServiceNow's AI Agents team. This role focuses on leading frontend architecture and practices for a production-scale UI platform that enables customers to design and deploy intelligent agents. It also involves backend platform engineering for AI agent services. The role requires experience in integrating AI into work processes and building AI/ML-enabled products.

Senior Staff Software Engineer (Tech Lead) for Veza's Integrations team, focusing on building and maintaining product features for their IAM platform. The role involves designing and developing integrations with various services and resources, leading backend engineers, driving technical direction, and leveraging AI/ML models for integrations. The team ingests data from external sources into the Veza platform and enables other engineering teams to consume this data.

Staff Data Platform Software Engineer role at ServiceNow (Veza) focused on designing, improving, and maintaining the backend services and APIs for the Veza Access Graph platform, which maps an organization's identity ecosystem. The role involves data modeling, data management, and ensuring performance, scalability, and reliability of the platform, with a focus on identity security and access management.

Customer Success Manager for an AI Assistant product, focusing on driving adoption, value realization, and customer satisfaction within enterprise clients. This role acts as a trusted advisor, translating business needs into solutions and influencing product roadmap.

This role is for a Sr. Commercial Account Executive focused on Financial Services within ServiceNow. The primary responsibility is to drive new business sales revenue for software licenses by developing and executing sales strategies, identifying and qualifying prospects, and managing client relationships. While the role requires an understanding of how to integrate AI into work processes, it is not a hands-on AI development or research position. The company utilizes AI-enhanced technology in its platform, indicating a mature AI domain.

This role is for a Sr. Advisory Solution Consultant at Moveworks (acquired by ServiceNow), focusing on their Agentic AI Assistant platform. The role involves supporting sales cycles by acting as a technical and domain expert, leading discovery workshops, demonstrating the product, and providing feedback to product management. The ideal candidate has experience integrating AI into work processes and strong pre-sales solution consulting experience, preferably with the ServiceNow platform.

This role is for a Senior Manager of Sales at Moveworks, an Agentic AI Assistant platform recently acquired by ServiceNow. The role focuses on driving new business sales growth within a defined territory by managing a team of Sales Executives, building sales strategy, and coaching team members. While the company and its product are heavily AI-focused, this specific role is in sales management and does not involve direct AI/ML development or research.

ServiceNow is seeking a Director of Product Marketing for their Developer Platform. This role will own the positioning, narrative, and go-to-market strategy for the developer platform, shaping how developers and the market perceive it. The candidate will define the developer platform narrative across all surfaces, including product launches and executive keynotes, and drive the go-to-market motion connecting the platform story to developer adoption and activation. The role also involves owning the content strategy for the developer site and understanding how AI search and LLMs impact developer research and adoption. This is a senior individual contributor role with no direct reports.

Senior Director, Platform Architecture Leader for Enterprise, Commercial & Canada at ServiceNow. This role defines platform architecture vision, manages a large team of architects, cultivates C-suite relationships, and drives AI-powered transformation initiatives. The focus is on aligning architectural strategies with business priorities, shaping integrated delivery, and building high-performing teams with industry and technical expertise. Responsibilities include leading strategic industry alignment, building and leading a multi-level organization, shaping platform architecture strategy for customer outcomes, and enabling integrated Impact + Expert Services delivery, with a strong emphasis on AI tooling and continuous learning in AI and automation.

This role is for a Sr. Enterprise Account Executive at ServiceNow, focusing on the TMT sector in California. The primary responsibility is to generate new business sales revenue through SaaS licenses by developing client relationships, account planning, and advising customers on how ServiceNow's AI-enhanced platform can support their IT roadmap. While the role involves understanding and discussing the integration of AI into business processes, it is a sales role and does not involve building or shipping AI models.

This role is for a Senior Technical Consultant on the ServiceNow Platform, focusing on federal engagements. The consultant will be responsible for platform solutions, technical architecture, process design, and advising customers on leveraging ServiceNow capabilities. A key aspect involves understanding and integrating AI into work processes, decision-making, and problem-solving, including using AI-powered tools and analyzing AI-driven insights. The role requires strong technical configuration and development experience, integration skills, and experience with ServiceNow security and domain separation. An active TS/SCI with Full Scope Polygraph clearance is mandatory.

Executive Assistant role at ServiceNow supporting MarCom executives. Responsibilities include calendar management, meeting coordination, travel arrangements, financial administration, and strategic project support. Requires experience leveraging AI tools and strong organizational and communication skills.

This role is for a Senior Sales Enablement Manager at Moveworks (acquired by ServiceNow), focusing on empowering the Presales team (Solution Engineers & Architects) with technical knowledge. The role involves designing and delivering programs for demo excellence, technical workshops, product knowledge, and security posture, with a focus on AI technologies. While the company is heavily AI-focused, the role itself is in sales enablement, not directly building AI models or systems.

This role is for a Sales Enablement Manager at Moveworks, an Agentic AI Assistant platform acquired by ServiceNow. The role focuses on developing and executing sales enablement strategies, training programs, and content for Account Executives (AEs) and Sales Development Representatives (SDRs) to drive success in selling the AI platform. While the company and its product are heavily AI-focused, the role itself is in sales enablement, not direct AI/ML development.