Recruiting Coordinator role focused on scheduling interviews, managing logistics, and using Ashby for tracking and analytics. This is a contract position for 6 months.

Program Manager, Revenue Enablement at Whatnot, focusing on enhancing the performance and efficiency of revenue-generating teams (Sales and Account Management) through training, playbooks, and sales technology platforms like Gong, Salesforce, and Salesloft. The role involves developing and maintaining sales playbooks, administering an LMS, creating onboarding programs, and analyzing enablement effectiveness using KPIs.

This role focuses on enhancing the performance and efficiency of revenue-generating teams (Sales and Account Management) by designing, implementing, and managing trainings and playbooks. It involves leveraging sales technology platforms (Gong, Salesforce, Salesloft), administering an LMS (WorkRamp), and analyzing program effectiveness through KPIs. The goal is to empower teams with knowledge and strategies to drive growth and improve seller experiences.

This role is for a Warehouse Agent at Whatnot, a livestream shopping platform. The primary responsibilities involve processing inbound and outbound items, authenticating collectibles, managing inventory, packaging orders, and resolving customer issues. The role requires physical endurance, knowledge of Microsoft Office and various operational systems, and a proactive problem-solving attitude. It is not directly related to AI/ML development.

This role focuses on developing and executing commerce and operations strategies to support Whatnot's growth, particularly in post-purchase operations, scaling vendor footprints for customer experience, and Trust & Risk issues. It involves applying analytical rigor to operational data, leading the vendor framework, defining KPIs, and building scalable systems. The role requires partnering with Product and Engineering teams and has a strong emphasis on strategic sourcing and vendor management in a high-growth environment.

Software Engineer, Logistics Platform at Whatnot. This role focuses on building and improving core logistics systems, data, and APIs for the company's livestream shopping platform. Responsibilities include backend development, data quality, shipment state normalization, observability, and operational debugging. The role requires partnering with various teams to solve complex logistics problems and improve user experience, trust, and operational efficiency. A thoughtful approach to using AI in engineering work is encouraged, with a strong emphasis on correctness and independent judgment.

Data Engineer on the Notifications Platform responsible for owning and evolving high-volume data systems that support product development, experimentation, and machine learning.

Customer Experience Agent focused on resolving complex cases involving high-value transactions on the Whatnot platform. This role investigates claims, works with sellers, and ensures fair outcomes for buyers, blending investigative focus with a customer-first mindset.

This role focuses on maintaining the safety and integrity of a livestream shopping platform by identifying risks, enforcing policies, and protecting the buyer and seller experience. Responsibilities include reviewing suspicious behavior, conducting transaction-level reviews, identifying trends, communicating with customers, and investigating cases. The role requires a customer-first attitude, problem-solving skills, and experience with customer-facing systems.

This role focuses on investigating and mitigating fraud on the Whatnot platform, identifying fraud patterns, and developing prevention measures. It involves transaction reviews, customer communication regarding fraud, and trend analysis to reduce financial risk and minimize impact on user experience.

Customer Experience Agent focused on resolving complex, high-value item disputes on the Whatnot marketplace. Responsibilities include investigating claims, determining fair market value, collaborating with internal teams, and providing empathetic support to buyers and sellers.

Whatnot is seeking a French-speaking Sales Manager to lead and grow its international sales team. The role involves developing and executing sales strategies, improving sales operations, driving accountability, and leveraging data to achieve revenue goals. The manager will also focus on talent development and understanding customer needs within the B2B and B2C markets. This is a product-focused role within the consumer domain, with no direct AI/ML responsibilities.

Data Engineer on the Notifications Platform responsible for owning and evolving high-volume data systems that support product development, experimentation, and machine learning.

This role is for a Senior Manager of International Strategy & Operations at Whatnot, a livestream shopping platform. The focus is on driving business decisions across the marketplace ecosystem, including buyer and seller experience, trust, fraud, logistics, and payments. The role involves setting and executing strategy for post-purchase operations, translating data insights into actionable roadmaps, leading cross-functional initiatives, and designing scalable processes. It requires strong analytical skills, experience in fast-paced environments, and excellent stakeholder management. The role is product-focused within the consumer domain and is not directly AI/ML related.

Marketing Associate for Whatnot, a livestream shopping platform, focused on growing buyer demand in Australia through campaign execution, relationship building, digital events, influencer partnerships, and content creation. Requires 3+ years of marketing experience in fast-paced environments, with expertise in category marketing, events, social media, and influencer marketing. Must be data-driven, a problem solver, and comfortable in a startup setting.

Senior People Business Partner for the Tech organization (Engineering, Product, Design) at Whatnot, a fast-growing livestream shopping platform. This role will partner with leaders to drive people strategy, org design, talent decisions, and execute People programs to support growth and international expansion. Responsibilities include coaching leaders, advising on employee relations, driving core people programs (compensation, performance, talent planning), partnering with COEs, using data to identify talent risks, leading change management, supporting manager development, and leveraging engagement surveys.

Senior People Business Partner for Operations and G&A teams, focusing on people strategy, org design, talent management, and employee relations in a fast-paced, high-growth, remote-first environment.

This role is for a Senior People Business Partner at Whatnot, a livestream shopping platform. The role focuses on partnering with leaders in Operations and G&A to drive people strategy, org design, talent decisions, and execute people programs. It involves coaching leaders, advising on employee relations, driving core people processes, and using data to address talent risks. The role requires 7+ years of experience supporting Operations teams in a fast-paced, high-growth, remote environment.

Senior People Business Partner for the Tech organization, focusing on partnering with leaders to drive people strategy, org design, talent decisions, and execute People programs to support growth and team effectiveness.

This role is for an IT Support Engineer responsible for managing the daily support queue, providing local hub coverage, and administering user accounts and access across various corporate applications. The role involves hands-on user support, systems administration, process improvement, and automation to ensure seamless employee access to tools and support. Key responsibilities include owning the IT support queue, administering Okta and Google Workspace, executing onboarding/offboarding processes, and contributing to IT projects and strategic initiatives like Gleanbot AI deployment.

Product Manager for International Growth at Whatnot, focusing on strategy and execution for non-US markets. Responsibilities include owning the international growth roadmap across acquisition, activation, engagement, and retention, standardizing product experiences across geos, and driving systemic unlocks. Requires partnership with core product teams, data science, UXR, and regional go-to-market teams. Success measured by international growth metrics and country scorecards.

Software Engineer on the Inventory team at Whatnot, a livestream shopping platform. Focuses on backend systems and services to help sellers manage their merchandise. Requires 3+ years of experience, proficiency in Python/Elixir preferred, and understanding of relational databases. Emphasizes shipping products quickly and owning projects end-to-end.

Executive Recruiter at Whatnot, a fast-growing livestream shopping platform. This role will focus on hiring executive-level talent across Technology and Business, building foundational executive recruiting processes, and positioning Whatnot as an employer of choice for leaders. Requires 10+ years of recruiting experience, with at least 5+ years in executive hiring at high-growth startups.

Sales Representative role focused on acquiring and nurturing new livestream sellers for Whatnot, a livestream shopping platform. The role involves managing the entire sales cycle, from pitching to onboarding and providing strategic coaching, with the goal of meeting sales targets. It is a client-facing role requiring understanding of sales processes, CRM proficiency, and business acumen.

This role is for a Leadership Recruiter at Whatnot, a fast-growing livestream shopping platform. The recruiter will be responsible for hiring executive-level talent (Director, VP/C-Suite, L8+ engineers) across Technology and Business functions. Key responsibilities include developing executive recruiting processes, managing full-cycle searches, building talent pipelines, and acting as a strategic advisor to executives. The role requires 10+ years of recruiting experience, with at least 5 years focused on in-house leadership hiring at high-growth startups.

Whatnot is seeking a Strategy & Operations Senior Manager, Logistics to build and lead the Carrier Ops function, own carrier performance and pricing, lead operational response to shipping disruptions, and inform carrier strategy and product roadmap. The role requires experience in logistics, supply chain, or carrier operations, with a strong understanding of carrier economics and shipping operations.

This role is for a Benefits Analyst at Whatnot, a livestream shopping platform. The analyst will administer medical, dental, vision, and retirement benefits, manage new hire enrollments, and support compliance requirements. They will also manage end-to-end leave administration globally, coordinate top-up pay, and track accommodations. The role involves maintaining Workday benefits configurations, performing payroll reconciliations, and providing employee support for benefits and leave inquiries. The ideal candidate has 4+ years of experience in benefits administration, including complex leave programs and U.S. benefits compliance, with experience in Workday.

This role is a front-line support position within the Trust & Risk team, focusing on resolving escalated and emergency issues related to the Whatnot platform. Responsibilities include providing email support, de-escalating situations, investigating complex cases, and working with other departments to ensure marketplace safety and customer satisfaction. The role requires a customer-first attitude, problem-solving skills, and an understanding of e-commerce operations.

Staff Software Engineer role at Whatnot, a fast-growing livestream shopping platform. The role involves leading the design and evolution of large, distributed systems across various engineering pillars, including buyer/seller growth, trust & risk, discovery & personalization, search, AI developer tools, and customer experience. Responsibilities include owning ambiguous technical problems, acting as a technical lead for major initiatives, and raising the engineering bar through mentorship and contributions. Requires 8+ years of experience in software engineering, with a proven track record in fast-scaling environments and distributed systems design.

Staff Software Engineer at Whatnot, a fast-growing livestream shopping platform. This role involves leading the design and evolution of large, distributed systems, owning ambiguous technical problems, and acting as a technical lead for major initiatives. The focus is on building and scaling the core marketplace infrastructure, not directly on AI/ML model development.

This role focuses on training and onboarding new agents within the Trust and Risk team, ensuring they have the necessary skills and knowledge to succeed. It involves coordinating training sessions, delivering content, monitoring performance, and updating training materials. The role requires experience in Trust & Risk operations or frontline operational team training, familiarity with relevant software, and the ability to adapt to fast-paced environments. The position is based in Phoenix, AZ.

Performance Marketing Manager for Europe at Whatnot, responsible for identifying, testing, and scaling emerging paid media channels to accelerate growth. This role involves executing campaign experiments, analyzing results, and building frameworks for expansion beyond established platforms. The ideal candidate is hands-on, data-driven, and experienced in launching new performance programs.

Software Engineer for the Payments - Treasury team at Whatnot, responsible for managing and recording money and credit in customer transactions, including taxes, customs, returns, and refunds. The role involves improving payment scale, reliability, payment options, fraud mitigation, and transaction modeling for a global livestream shopping platform.

This role focuses on preventing and mitigating fraud on a livestream shopping platform. Responsibilities include identifying fraud patterns, reviewing transactions, developing prevention measures, and communicating with customers about fraud-related inquiries. The role requires collaboration with the team to minimize financial risk while maintaining a positive user experience. It is not an AI-centric role but rather an operational one within a consumer marketplace.

Product Manager for International Growth at Whatnot, a livestream shopping platform. This role focuses on owning the strategy and execution for non-US markets, covering acquisition, activation, engagement, and retention. The PM will build a world-class, standardized buyer and seller experience across geographies, scale a repeatable playbook, and drive international growth to become a multi-billion dollar share of company GMV. Responsibilities include defining the international growth vision and roadmap, driving systemic unlocks, championing a hub-and-spoke model, owning international growth metrics and scorecards, designing and running experiments, translating regional expertise into scalable products, and ensuring the product is global-ready by default. Requires 6+ years of PM experience, with substantial time as a Growth PM, proven track record in driving measurable growth in consumer products/marketplaces, and experience scaling international markets. Strong data and experimentation skills, ability to work in ambiguous environments, and excellent cross-functional leadership are essential. Experience in a marketplace or multi-sided platform is preferred.

Product Manager for International Growth at Whatnot, a livestream shopping platform. This role focuses on owning the strategy and execution for non-US markets, driving growth across acquisition, activation, engagement, and retention. The PM will build a world-class, standardized buyer and seller experience across geographies, scale a repeatable playbook, and partner with cross-functional teams to achieve multi-billion dollar international GMV.

This role is for a US Workday Payroll Analyst responsible for end-to-end payroll processing, ensuring compliance with federal, state, and local regulations, managing multi-state payroll and tax allocations, supporting audits, and identifying process improvement opportunities. Requires 5-7+ years of US payroll experience and 3+ years with Workday Payroll.

This role is for a Payroll Analyst at Whatnot, a livestream shopping platform. The analyst will manage end-to-end US payroll operations using Workday and ADP, ensuring compliance with regulations, managing multi-state payroll, and supporting audits. Responsibilities include payroll processing, compliance, system management, reconciliation, reporting, and process improvement.

Lead a customer experience team focused on process improvement, order management, and problem-solving to enhance user experience and provide critical business insights. This role involves managing team performance, coaching agents, and partnering with cross-functional teams to address product and experience gaps.

International Recruiter for Operations teams (Customer Experience, Trust & Safety, Fraud) at Whatnot, a fast-growing livestream shopping platform. This role involves full-cycle recruiting, high-volume hiring, sourcing, building relationships with passive talent, and ensuring a positive candidate experience. The recruiter will partner with hiring managers, develop hiring plans, and emphasize diversity and inclusion in hiring practices. Requires 4+ years of experience supporting Operations hiring in high-growth environments.

This role focuses on maintaining the safety and integrity of the Whatnot platform by reviewing suspicious behavior, conducting transaction reviews, identifying trends, and communicating with customers. It involves investigating trust and risk cases, working with other departments, and representing the company with integrity. The role requires a customer-first mindset and the ability to learn new systems quickly.

Partnerships Manager for Whatnot's Japan launch, focusing on growing seller communities through sourcing, partnerships, and seller advising. The role also involves creating community events, spearheading marketing initiatives like influencer partnerships, and utilizing data for strategic planning and reporting. Requires strong analytical and project management skills, with experience in client-facing or business development roles.

This role is for a Customer Experience Agent at Whatnot, a livestream shopping platform. The agent will interact with buyers and sellers, resolve issues related to payments, orders, and shipments, and work to improve the overall customer experience. Fluency in English and Japanese is required, along with experience in customer support systems and e-commerce operations.

Whatnot is hiring a Customer Experience Agent for their 2026 New Grad program. This role focuses on ensuring a positive user experience through order management, problem-solving, and continuous improvement on their livestream shopping platform. Responsibilities include interacting with buyers and sellers, resolving issues related to payments, orders, and shipments, and becoming an expert in Whatnot's systems. The role requires strong communication, a customer-first attitude, and the ability to learn quickly. Weekend availability is required.

Customer Experience Agent role at Whatnot, a livestream shopping platform. Responsibilities include interacting with buyers and sellers, resolving issues related to payments, orders, and shipments, and improving the overall customer experience. This role is for new graduates and offers hands-on exposure to a fast-growing company.

The Customer Experience Agent is responsible for driving the best possible user experience through process improvement, order management, and problem solving. This role interacts with buyers and sellers to resolve issues regarding payments, orders, shipments, and general questions, aiming to ensure a positive experience and timely delivery of products.

Lead Whatnot’s public policy and government engagement strategy across the EU and UK, shaping the regulatory environment for live shopping and marketplace platforms. This role involves building relationships with policymakers, analyzing legislation, and advising senior leadership on policy implications.

Customer Experience Agent role at Whatnot, a livestream shopping platform. Responsibilities include interacting with buyers and sellers, resolving issues related to payments, orders, and shipments, and improving the overall customer experience. Requires 2+ years of support experience, weekend availability, and fluency in English. Experience with Zendesk, Kustomer, or Intercom is preferred. Understanding of Ecommerce and Marketplace operations is important.