This role is for an SMB Account Executive at Zendesk, focusing on driving SaaS growth within the small and medium-sized business segment. The role involves hunting new opportunities, closing deals, and building customer relationships. It leverages AI-driven insights and solutions to enhance pipeline development, personalize outreach, and craft tailored solutions for customers. The Account Executive will also collaborate with internal teams and stay updated on AI market trends to influence go-to-market strategies.

This role focuses on driving customer success and adoption of Zendesk's AI solutions, owning the AI roadmap, maximizing business impact, and building executive partnerships. It involves translating product capabilities into business strategies, defining AI vision, aligning teams, and driving execution from adoption through expansion. The goal is to accelerate customer time-to-value, ensure measurable business impact, and protect/grow revenue.

Zendesk is seeking a Services Consultant to advise customers on implementing and optimizing Zendesk solutions, including AI integrations. The role involves driving adoption, configuring the platform, acting as a technical expert, and managing projects to ensure customers achieve business outcomes. The consultant will work closely with internal teams and guide customers through complex configurations.

This role is a BI Development Analyst focused on data pipelines (DBT, SQL), dashboard creation (Tableau, Looker), and maintaining the technology stack, including AI implementation. It requires strong SQL, database, Python, and dashboarding skills, with ML/AI and Cloud Platforms as nice-to-haves.

Zendesk is looking for a Senior Business Intelligence Analyst to support enterprise dashboards using modern BI approaches and a modern data stack. The role involves eliciting requirements, conducting data analysis, recommending BI solutions, building visualizations, and guiding stakeholders. The candidate will collaborate with data engineers and business users, and develop expertise in BI technologies including AI, Conversational BI, and Generative BI. This is a player/coach role focused on building new capabilities and mentoring other BI Analysts.

This role focuses on advanced analytics and automation within Workforce Management (WFM) and Quality Assurance (QA) for contact centers. It involves setting standards, building forecasts, capacity plans, and quality frameworks, integrating speech/text analytics, and driving adoption of AI-assisted tools. The role emphasizes strategic thinking, experimental design, stakeholder influence, and risk management, with a focus on improving operational efficiency and customer outcomes.

This role leads high-priority, cross-functional strategic initiatives focused on accelerating enterprise performance and driving scale, including the adoption and operationalization of AI-first processes and capabilities. The Senior Principal will own end-to-end planning and execution, partnering with senior leaders and external stakeholders to translate corporate strategies into actionable initiatives and deliver measurable business outcomes.

This role focuses on distributing digital learning content and learner engagement strategies within a B2B SaaS company. While it mentions exploring AI-driven technologies for internal workflows, the core responsibilities are in content distribution, SEO, analytics, and cross-functional collaboration for customer education, not in building or deploying AI models.

Senior Data Engineer on the Product Analytics team, responsible for designing and implementing scalable data models and ELT pipelines to support product adoption and customer retention insights. Focuses on transforming raw data into usable formats, optimizing SQL-based models with dbt, and improving data delivery systems.

This role is for a Senior HRIS Analyst with deep Workday configuration experience, focusing on Talent & Performance modules. Responsibilities include full-stack configuration, system evolution, production support, and stakeholder partnership. Requires 5+ years of HRIS experience, with 3+ years in Workday, and expertise in Reporting, Calculated Fields, and EIBs. The role also involves mentorship and cross-training junior analysts.

This role is for a Senior Technical Account Manager at Zendesk, focusing on strategic technical advisory for enterprise customers to drive customer experience transformations and deliver measurable business outcomes. The role involves architecting complex CX ecosystems, leading executive reviews, and influencing product development. It requires extensive technical experience in SaaS environments and strong communication skills.

This role is for a Senior Analyst, HR Ops Integration at Zendesk. The primary focus is on ensuring accurate and efficient employee lifecycle administration. Responsibilities include transforming ad hoc processes into scalable capabilities, serving as an escalation path for HR operations, coordinating with IT, Procurement, and Legal, and leading process and systems work streams for strategic initiatives. The role requires strong problem-solving, communication, and project management skills, with a required background in HR operations and Workday experience.

This role focuses on Sales Strategy & Programs, using market intelligence, modeling, and analytics to develop business insights for Zendesk's go-to-market organization. The Principal/Senior Sales Strategy Lead will analyze business performance, identify roadblocks, and provide strategic recommendations to leadership, partnering with various cross-functional teams. Key responsibilities include identifying market potential, improving sales productivity, and leading analyses like TAM/SAM, propensity modeling, and market segmentation. The ideal candidate has 8-10 years of experience in sales strategy or strategic analytics, understands SaaS sales models, and possesses strong analytical and problem-solving skills.

This role is a Senior Sales Product Specialist for Zendesk's Employee Service solutions. The primary focus is on B2C sales within the SaaS space, expanding the Employee Service account base, building relationships with decision-makers, introducing solutions to new customers, and growing existing partnerships. The role involves positioning Employee Service Use Cases, providing collaborative sales support, conducting ROI analyses, offering subject matter expertise, and achieving sales quotas. While the role collaborates with product development and mentions AI in the context of application screening, its core function is sales and product specialization, not AI/ML development.

Zendesk is seeking a LATAM Payroll Analyst to join their Global Payroll department. The role involves coordinating payroll cycles, ensuring accurate and timely processing, providing customer service for payroll-related inquiries, assisting with audits and SOX compliance, and managing year-end activities. The ideal candidate will have 3+ years of full-cycle payroll processing experience in LATAM countries, experience with termination calculations, taxes, and local payroll regulations, and a background in accounting or finance. Strong Excel skills, communication, problem-solving, and customer service abilities are required. Experience in a high-growth tech company and with Workday is preferred. Fluency in Portuguese/Spanish and knowledge of Mexican legal requirements are a plus.

This role is for a Business Intelligence Senior Analyst who will lead the "Analysis" area within the BI team. The candidate will be responsible for establishing the foundation and direction of the analysis function, creating the analysis area from scratch, ensuring data cleanliness, obtaining impactful insights, and outlining next steps for the business. Responsibilities include refining requirements, translating business needs into BI solutions, developing user learning materials, conducting data profiling and analysis, creating actionable dashboards and reports, performing statistical analysis, collaborating with data engineers, and developing expertise in the data ecosystem and emerging BI technologies like AI. The role also involves developing and maintaining BI platform operations and administration procedures. Requires 6+ years of experience in Analytics or BI, proficiency in SQL, Data Analysis, and Dashboard Building, strong Business Acumen, and Leadership/Management Skills. Python, Looker, Tableau, and Project Management are nice to have.

Product Owner for Zendesk's Employee Technology Platforms team, focusing on enterprise collaboration tools like Google Workspace, Slack, and Zoom. The role involves driving employee experience, managing roadmaps, conducting user research, and championing the strategic use of collaboration tools. Requires experience in Product Management/Ownership with an employee focus and managing collaboration tools, with a strong understanding of Usability, User Experience, and Agile methodology.

Zendesk is seeking an Incident Responder to support their internal IT services. This role focuses on participating in incident triage, restoration, and post-incident reviews, aiming to reduce Mean Time to Resolution (MTTR) and improve reliability across critical SaaS applications. The position requires experience in incident management or SRE, with a strong emphasis on operational tasks, collaboration, and process adherence.

Zendesk is seeking a Product Led Growth Sales Specialist to handle inbound inquiries, articulate value, and collaborate with sales professionals. This role focuses on customer engagement and driving growth within the digital segment.