Decagon
Vertical AI · Customer support AI agents
Decagon currently has 37 active AI-related job listings. The majority of these roles, 81%, are focused on agents, with post-training roles making up 11% and application roles at 5%. Engineering is the dominant function, with 30 positions, followed by 7 in Product. The United States accounts for most of the hiring, with 33 roles, and the United Kingdom has 4. Frequent tech tags include agent_orchestration, llm_observability, and model_serving, suggesting a focus on agent development and operationalization. Over the last 30 days, Decagon has added 6 new AI roles, representing a 20% increase compared to the previous 30-day period.
Vertical AI · Customer support AI agents
Currently tracking 36 active AI roles, down 60% versus the prior 4 weeks. Primary focus: Agent · Engineering. Salary range $150k–$430k (avg $286k).
Decagon currently has 37 active AI-related roles in our index. The most common open titles are: Senior Agent Product Manager (3), Senior Research Engineer (3), Senior Research Engineer, Voice + Speech (2), Senior Software Engineer, Agent Orchestration (2), Senior Software Engineer, Agents (2). Most positions are in Engineering and Product.
Decagon's active AI hiring is concentrated in: agents (81%), post-training (14%), serving infrastructure (5%). These categories follow a seven-stage AI lifecycle: data, pre-training, post-training, serving infrastructure, agents, evaluation, and application.
Decagon is hiring AI talent in: United States (31 roles), United Kingdom (5 roles), Australia (1 role).
Job postings at Decagon most frequently reference: agent orchestration, llm observability, model serving, evals, fine tuning.
In the past 30 days, Decagon has posted 4 new AI-related roles. That is a -50% change versus the prior 30 days (8 → 4).
| Title | Stage | AI score |
|---|---|---|
| Product Manager, Research Product Manager for the Research team at Decagon, a conversational AI platform. This role will drive the research roadmap, focusing on model training, agent architecture, and evaluation systems to enhance AI agent capabilities for enterprise customers. The PM will translate customer needs into model requirements and collaborate with engineering to deliver impactful features. | Post-trainEval Gate | 9 |
| Senior Agent Product Manager Senior Product Manager for a conversational AI platform, focusing on building, deploying, and scaling AI agents for enterprise clients. The role involves collaborating with engineering and customers to design features, optimize agent logic, and define AI roadmaps, driving real-world business impact. |
| Agent |
| 8 |
| Product Manager Product Manager for a conversational AI platform, focusing on agent building, testing, experimentation, analytics, QA, versioning, integrations, and enterprise controls. The role involves shaping the roadmap for core capabilities that power AI agents, working with customers to transform workflows, and translating ideas into product specifications. | Agent | 7 |
| Senior Agent Product Manager Product Manager for an AI agent platform, focusing on designing, building, and optimizing AI agents for enterprise customers. The role involves collaborating with engineering, understanding customer workflows, and influencing product roadmap based on customer needs and market trends. This role requires deep technical acumen in AI agents and experience in shaping solutions for large-scale deployment. | Agent | 7 |
| Brand Designer Brand Designer for a conversational AI platform company, focusing on visual identity, brand storytelling, and marketing-led initiatives. The role involves designing assets across various channels, evolving the brand design system, and contributing to brand strategy. Requires experience in brand design, art direction, and proficiency in design tools, with a curiosity for AI design models. | — | 5 |
| Head of Industry Marketing Head of Industry Marketing to own go-to-market strategy for a conversational AI platform, focusing on positioning, messaging, and sales enablement across core verticals. This role requires deep understanding of B2B SaaS marketing, GTM strategy, and the ability to translate technical capabilities into buyer-specific value propositions. | — | 5 |
| Deal Desk Operations & Strategy Lead Decagon is seeking a Deal Desk Operations & Strategy Lead to join their Pricing team. This role will focus on accelerating and scaling the enterprise go-to-market motion by structuring and proposing deals, building internal deal processes, commercial negotiations, and sales enablement. The ideal candidate will have 6-10+ years of experience in pricing, deal desk, or monetization functions at high-growth companies and strong cross-functional collaboration skills. | — | 5 |
| Agent Success Manager The Agent Success Manager at Decagon partners with customers to guide AI agent deployments, support adoption, and ensure they achieve meaningful outcomes. This role involves relationship management, hands-on execution, and cross-functional collaboration with Product and Engineering to surface customer needs and influence the product roadmap. The ideal candidate has experience in technical customer-facing roles within B2B SaaS and a strong understanding of the agent building process. | — | 5 |
| Implementation Manager This role is for an Implementation Manager at Decagon, a conversational AI platform company. The manager will lead the implementation of AI agents for enterprise customers, focusing on strategy, execution, and scaling the implementation function. They will design playbooks, improve processes using AI tools and automation, and partner with various teams to ensure successful deployments and customer success. The role requires experience in implementations, consulting, or project management, with a preference for experience in deploying AI or customer service platforms. | — | 5 |
| Founder's Office, Founder Associate Decagon is seeking a Founder Associate to join their Founder's Office. This role will work directly with Founders and Execs to scale the business and shape the foundation of a world-class AI company. Responsibilities include driving strategic initiatives, identifying areas for improvement, and building processes. The ideal candidate is a past founder or aspiring founder, a strong operator, comfortable owning projects end-to-end, uses first-principles thinking and data to inform decisions, and is an excellent communicator. | — | 5 |
| Growth Marketing Manager This role is for a Growth Marketing Manager at a conversational AI platform company. The primary focus is on revenue lifecycle programs to accelerate pipeline and convert opportunities to closed-won deals. The role involves using AI tools for account research, enrichment, personalization, and experimentation with workflows, as well as traditional marketing automation and ABM strategies. The goal is to turn existing demand and pipeline into revenue by managing lifecycle journeys, re-engaging stalled opportunities, and supporting field marketing efforts. | — | 5 |
| Business Development, Private Equity Lead Decagon is seeking a Business Development, Private Equity Lead to drive expansion by cultivating executive relationships across enterprises, private equity firms, and strategic partners. This role focuses on accelerating growth through high-impact commercial and partnership outcomes, working closely with founders and go-to-market leaders to secure meaningful relationships with senior decision-makers. It requires strong judgment, executive presence, and the ability to operate in ambiguous, founder-led situations, with a focus on driving adoption across PE portfolio companies. | — | 5 |
| Technical Program Manager Decagon is seeking a Technical Program Manager to drive the end-to-end delivery of complex customer implementations and internal cross-functional programs for their conversational AI platform. The role involves partnering with teams to manage scope, dependencies, risks, and ensure timely, high-quality deployments. The TPM will translate customer requirements into program plans, drive internal initiatives like model lifecycle management and security buildouts, and continuously improve operational excellence to support company growth. | — | 5 |
| Marketing Operations Specialist The Marketing Operations Specialist will manage and optimize the marketing tech stack, focusing on HubSpot, to support Go-To-Market (GTM) strategies. This role involves lead management, campaign analysis, performance reporting, data governance, and streamlining lead handoff processes. The position requires experience with marketing automation tools, data orchestration, and utilizing AI-driven tools for GTM automation. | — | 5 |
| Business Value Consultant The Business Value Consultant will partner with Sales on strategic enterprise opportunities, translating Decagon's conversational AI platform into quantified business impact. This role involves building ROI models, business cases, and value frameworks to accelerate deal cycles and increase win rates. The consultant will also operationalize value-based selling methodologies and collaborate with cross-functional teams. | — | 5 |
| Governance, Risk, and Compliance Manager The role is for a Compliance Manager at Decagon, a conversational AI platform company. The manager will be responsible for driving compliance certifications (SOC 2, ISO 27001, PCI DSS, HIPAA, CCPA), automating evidence collection, maintaining security documentation, supporting customer security assessments, managing RFPs, and establishing vendor risk management programs. The goal is to secure customer trust and accelerate enterprise deals by addressing security concerns. | — | 5 |
| Agent Success Manager This role is for an Agent Success Manager at Decagon, a conversational AI platform company. The role focuses on partnering with customers to guide AI agent deployments, support adoption, and ensure they achieve value. It involves cross-functional collaboration with Product and Engineering to surface customer needs and influence the product roadmap. The position requires customer-facing experience in B2B SaaS and a strong technical acumen related to agent building, though coding is not required. | — | 5 |
| Agent Success Manager The Agent Success Manager at Decagon partners with customers to guide AI agent deployments, support adoption, and ensure they achieve meaningful outcomes. This role collaborates with Product and Engineering to surface customer needs and influence the product roadmap. It requires strong customer-facing experience in B2B SaaS and a technical understanding of the agent building process. | — | 5 |
| Commercial Counsel Experienced Commercial Counsel needed for a fast-growing conversational AI platform company. The role involves negotiating enterprise SaaS agreements, advising sales and product teams, and building scalable legal infrastructure. Requires strong experience in commercial contracts, legal frameworks (GDPR, CCPA, HIPAA), AI governance, and IP concerns. Experience with regulated customers and AI terms is a plus. | — | 5 |
| Product Designer Product Designer for a conversational AI platform that empowers brands to deliver concierge customer experiences using AI agents across various channels. The role involves designing end-to-end experiences for building, managing, and improving AI agents, translating complex systems into intuitive interfaces, and collaborating with engineers and PMs. The designer will also define and evolve design systems for AI-native interactions and use AI tools in their workflow. | — | 5 |
| Partnerships, Agent Delivery Lead Decagon is seeking a Partnerships, Agent Delivery Lead to join their new Partnerships team. This role will focus on designing, building, and scaling revenue-focused partnership programs, particularly for implementation and delivery partners. The lead will blend go-to-market strategy, program design, and partner enablement to drive customer and commercial outcomes. Responsibilities include designing commercial deal structures, developing enablement initiatives, driving SI partnership conversations, growing SI-sourced revenue, and collaborating cross-functionally. | — | 5 |
| Partnerships, System Integrators Lead Decagon is seeking a Partnerships, System Integrators Lead to build and scale their partner program for implementation and delivery partners. This role involves designing go-to-market strategy, building programs, and driving execution through collaboration with customers, partners, and internal teams. The ideal candidate has experience in partnerships and business development at high-growth SaaS or AI companies, with a focus on system integrators. | — | 5 |
| GTM Enablement Manager This role is for a GTM Enablement Manager at an AI company that provides a conversational AI platform. The manager will build and scale enablement programs for the revenue engine, focusing on onboarding, training, and performance improvement for GTM teams. They will also own enablement infrastructure and insights, including leveraging AI systems, and partner cross-functionally. The role requires experience in GTM enablement and program management, with a preference for experience with AI in GTM contexts. | — | 5 |
| Enterprise Account Executive Enterprise Account Executive at a conversational AI platform company, responsible for managing the full sales cycle for enterprise accounts, generating pipeline, and collaborating with internal teams to ensure customer success. The role involves closing 7-figure deals and influencing go-to-market strategy. | — | 5 |
| Enterprise Account Executive Enterprise Account Executive at a conversational AI platform company, responsible for managing the full sales cycle for enterprise accounts, generating pipeline, and collaborating with internal teams to ensure customer success and revenue growth. Previous experience selling AI or Customer Support/Experience software is a plus. | — | 5 |
| Strategic Finance Manager Decagon is a conversational AI platform company that empowers brands to deliver concierge customer experiences using AI agents. They are seeking a Strategic Finance Manager to own planning, financial modeling, and capital allocation, partnering directly with co-founders and leadership to drive strategic initiatives and build a scalable finance function to support hyper-growth. | — | 5 |
| Senior Director, Strategy and Operations Senior Director, Strategy and Operations for a conversational AI platform company. This role focuses on scaling post-sales execution, standardizing deployment processes, improving visibility, and partnering with GTM, Product, and Engineering to ensure successful customer outcomes. The role involves leading a team, driving cross-functional initiatives, and building repeatable systems for a rapidly scaling business. | — | 5 |
| Manager, Sales Development Manager, Sales Development at Decagon, a conversational AI platform company. Responsible for hiring, training, and scaling a team of SDRs to drive pipeline and sales growth. Focuses on account-based prospecting, multi-threaded outreach, and qualifying enterprise opportunities. Collaborates with GTM leadership to refine strategies and optimize processes. | — | 5 |
| Product Operations Manager Decagon is seeking a founding Product Operations Manager to drive strategic clarity, execution pace, and operational excellence within the Product and Design organization. This role will establish the Product Operations function from scratch, optimizing product development processes, incorporating customer and data insights, and enabling the team. The ideal candidate has 6+ years of relevant experience, strong analytical and communication skills, and experience building cross-functional processes. Experience with generative AI products is a plus. | — | 5 |
| Implementation Manager This role is for an Implementation Manager at Decagon, a conversational AI platform company. The manager will lead the implementation of AI agents for enterprise customers, focusing on strategy, execution, and scaling the implementation function. They will design playbooks, improve processes using AI tools and automation, and partner with various teams to ensure successful deployments and customer success. The role requires experience in implementations, consulting, or project management, with a preference for experience in deploying AI or customer service platforms. | — | 5 |
| Senior Solutions Engineer Decagon is seeking a Senior Solutions Engineer to act as a technical advisor and consultant for enterprise prospects and customers, driving the integration of Decagon's AI-native platform into complex customer ecosystems. This role involves pre-sales engineering, product strategy, and enterprise architecture, focusing on creating and architecting generative AI experiences. | — | 5 |
| Talent Associate Decagon is hiring a Talent Associate to support their recruiting operations and deliver exceptional candidate experiences for their conversational AI platform company. This role is for early-career recruiting professionals or those looking to pivot into recruiting, offering hands-on experience across the full recruiting lifecycle. | — | 5 |
| Sales Development Representative (SDR) Sales Development Representative (SDR) for a conversational AI platform company. The role focuses on identifying and qualifying new sales opportunities for the company's AI solution, engaging with potential clients through various outreach channels, and collaborating with marketing and account executives. The company's technology enables enterprises to deploy AI agents for customer interactions. | — | 5 |
| Senior Solutions Engineer Senior Solutions Engineer for a conversational AI platform, focusing on pre-sales engineering, product strategy, and enterprise architecture. The role involves advising enterprise prospects and customers on integrating Decagon's AI-native platform into their ecosystems, creating generative AI experiences, and developing custom demonstrations. | — | 5 |
| Director of Sales, Enterprise Director of Enterprise Sales for a conversational AI platform company, focusing on scaling sales operations, driving revenue growth, and leading a team of Account Executives. The role involves managing sales forecasting, pipeline management, identifying market opportunities, and developing sales strategies. Experience in B2B/SaaS sales, MEDDPICC methodology, and startup environments is preferred. | — | 5 |
| Strategic Account Director - West Strategic Account Director for a conversational AI platform company, focusing on closing deals with large enterprises and developing customer relationships. The role involves understanding customer needs, collaborating with internal teams, and providing product feedback. | — | 5 |
| Accounting Operations and Payroll Manager This role is for an Accounting Operations and Payroll Manager at Decagon, a company that provides a conversational AI platform. The manager will be responsible for end-to-end global payroll processing, reconciliations, expense operations, accounts payable, and accounts receivable. The role requires strong payroll experience, knowledge of compliance, and the ability to work in a fast-paced startup environment. The company itself is AI-related, but this specific role is not directly involved in building or researching AI. | — | 0 |
| Total Rewards Lead This role is for a Total Rewards Lead at Decagon, a conversational AI platform company. The lead will build and own the company's compensation and benefits architecture, focusing on attracting, rewarding, and retaining talent as the company scales. Responsibilities include designing compensation philosophy, job architecture, leveling frameworks, equity programs, and benefits administration. The role requires significant experience in total rewards, compensation structures, and equity compensation, with a data-driven approach and strong communication skills. While the company is in the AI space, this role is focused on HR/Total Rewards, not direct AI/ML development. | — | 0 |
| Customer Marketing Manager Customer Marketing Manager role at a conversational AI platform company. Focuses on building customer advocacy, creating success stories, and managing engagement programs to deepen customer relationships and drive retention/expansion. Requires experience in customer marketing, strong storytelling, and program management. | — | 0 |
| Revenue Strategy & Operations Manager This role is for a Revenue Strategy & Operations Manager at Decagon, a conversational AI platform company. The role focuses on shaping and executing the go-to-market strategy, managing forecasts and KPIs, optimizing business performance, and driving operational efficiency. It requires strong analytical and modeling skills, a "get it done" attitude, and ownership mindset. | — | 0 |
| BizOps & Strategy, Pricing This role is for a Pricing Strategist at a conversational AI platform company. The role sits at the intersection of Sales, Finance, and Strategy, focusing on developing pricing and packaging strategies, building internal deal processes, and supporting deal structuring and negotiation for enterprise opportunities. The goal is to accelerate and streamline the go-to-market motion. | — | 0 |