PagerDuty

PagerDuty is seeking a Principal Product Designer to lead design strategy for their AI and Automation team. The role involves defining the vision and execution for AI agents, automation workflows, and intelligent insights within the PagerDuty Operations Cloud, ensuring they are intuitive and trustworthy for technical operations teams. This involves cross-functional collaboration with AI/ML engineers, product managers, and data scientists, establishing design principles for AI transparency and explainability, and conducting research on AI adoption by technical teams.

PagerDuty is seeking a Principal Product Designer to lead design strategy for their AI and Automation team. The role involves defining the vision and execution for AI agents, automation workflows, and intelligent insights within the PagerDuty Operations Cloud, ensuring AI capabilities are intuitive and trustworthy for technical operations teams. This includes conducting research, establishing design principles for AI transparency and explainability, and mentoring other designers.

PagerDuty is seeking a Principal Product Designer to lead design strategy for their AI and Automation team. The role involves defining the vision and execution for AI agents, automation workflows, and intelligent insights across the PagerDuty Operations Cloud, ensuring AI capabilities are intuitive and trustworthy for technical operations teams. This involves pioneering AI-driven operations at scale, shaping how organizations leverage autonomous agents and intelligent automation.

Software Engineer to join the Core Product team, focusing on building and enhancing the scheduling platform. The role involves architecting and building highly available services, scalable databases, and reliable data streams, leveraging AI-native foundations and agentic development practices. The engineer will also partner with product and design teams to shape new features and promote engineering excellence in AI-first design, development, testing, and release cycles.

PagerDuty is seeking a Senior Solutions Consultant to partner with sales, customer success, and product teams to serve as a trusted advisor to strategic customers and prospects. The role involves designing and delivering solutions that drive business value and accelerate platform adoption, focusing on digital operations challenges using AI/ML and Automation.

PagerDuty is seeking a Senior Principal Customer Success Manager to help customers accelerate their digital journey using AI/ML and Automation. This role involves building executive-level relationships, guiding customers on best practices, and representing the voice of the customer to inform product roadmap, with a focus on driving adoption of PagerDuty's AI/ML-driven platform for Digital Operations Management.

PagerDuty is seeking a Senior Director, Corporate Strategy to analyze market opportunities, drive strategic initiatives, and shape the company's growth trajectory in digital operations management and AI-powered enterprise software. This role requires deep expertise in enterprise software, DevOps, and AI strategy, with a focus on identifying and developing AI-driven opportunities and translating AI investments into measurable business outcomes. The candidate will partner with senior executives across various departments to ensure strategic alignment and translate corporate strategy into executable plans.

Senior consultant role focused on deploying and optimizing PagerDuty's platform and AI-driven solutions for enterprise customers. Involves guiding implementation projects using generative AI and automation, acting as a liaison between customers and internal teams, and mentoring junior consultants.

PagerDuty is seeking a Senior Manager, Application Security to lead and enhance the security posture of their technology and products. This role involves defining and executing an application security strategy that incorporates AI, embedding security into the product development lifecycle, and managing security incidents. The position requires experience in building security teams, cloud-native security, and securing AI/ML systems.

Account Manager for PagerDuty, a Digital Operations Management platform that uses AI/ML and Automation. The role focuses on managing existing SaaS customers, driving product adoption, renewals, and expansion opportunities. Requires experience in SaaS, customer-facing roles, and familiarity with AI-driven insights and tools.

PagerDuty is seeking a Product Manager for their Mobile & App Platform team, focusing on building a scalable and consistent front-end web and mobile experience. The role involves working with UX design, engineering, and program management to accelerate product development, deliver exceptional user experience, and ensure product availability through accessibility and compliance programs. The company is expanding its platform for Digital Operations Management using AI/ML and Automation.

Account Manager for PagerDuty, a Digital Operations Management platform that uses AI/ML and Automation. The role focuses on managing existing SaaS customers, driving product adoption, renewals, and expansion opportunities. Requires experience in customer success and sales, with a preference for understanding AI-powered tools.

Director, Territory Executive to lead a North American sales team driving complex, multi-product sales cycles with Fortune 500 and Global 2000 companies, focusing on growth strategies through upsell, cross-sell, and account development.

PagerDuty is seeking a Senior Renewals Manager to manage renewals for large, complex customer accounts, focusing on software renewal revenue and retention. The role involves managing renewal cycles, developing negotiation strategies, identifying growth opportunities through upsells, and collaborating with various internal teams. While the company utilizes AI/ML and Automation, this role is focused on the commercial aspects of renewals rather than direct AI/ML development.

PagerDuty is seeking a Commercial Account Executive to acquire new business opportunities within their commercial segment. The role focuses on selling PagerDuty's Digital Operations Management platform, which utilizes AI/ML and Automation, to organizations.

PagerDuty is seeking a Sr. Principal Customer Success Manager to build and foster executive-level trusted advisor relationships with customers, guiding them on process, people, and change management best practices to drive adoption of real-time operations. The role involves demonstrating PagerDuty product knowledge, identifying risks, producing adoption paths, delivering business value, and representing the voice of the customer to inform product roadmaps. The ideal candidate has 8-10 years of customer-facing experience, expertise in SaaS business models, and a strong understanding of IT enterprise architecture, DevOps principles, and modern IT monitoring.

PagerDuty is seeking a Sr. Principal Customer Success Manager to build executive-level relationships with customers, guide them on product adoption and best practices, and represent the voice of the customer to inform the product roadmap. The role requires strong SaaS and IT enterprise architecture knowledge, with a focus on driving business value and customer success in a digital operations management context.

Senior Principal Customer Success Manager at PagerDuty, a leader in Digital Operations Management, focusing on building executive-level relationships to help customers accelerate their digital journey using AI/ML and Automation. The role involves guiding customers on PagerDuty product adoption, identifying risks, and representing the voice of the customer to inform product roadmap. Requires strong SaaS, IT enterprise architecture, and DevOps understanding.

PagerDuty is seeking a Renewal Manager to manage subscription renewals and retention for assigned customers. The role involves developing negotiation strategies, maintaining Salesforce data, identifying customer requirements, managing renewal risks, and identifying up-sell opportunities. The ideal candidate has experience in renewals management, account management, or sales in a technology/SaaS company, with a preference for a Bachelor's degree.

PagerDuty is seeking a Principal Customer Success Manager to build and foster executive-level relationships with customers, guiding them on PagerDuty product adoption and driving business value. The role requires strong product knowledge, understanding of IT enterprise architecture, DevOps principles, and SaaS business models, with a focus on helping customers accelerate their digital journey using AI/ML and Automation.

Director, Integrated Marketing role at PagerDuty, focusing on architecting and executing global marketing strategies, leading a team across ABM, Global Campaigns, and Performance Marketing to drive revenue growth and pipeline. Responsibilities include developing multi-channel strategies, partnering with sales and product marketing, managing a team, analyzing metrics, and optimizing performance marketing spend.

PagerDuty is seeking a Program Manager for Professional Services to support the delivery of technical service offerings through systems, data, and operational rhythms. This role focuses on metrics, forecasting, capacity planning, and resource scheduling to drive team effectiveness and customer value.

PagerDuty is seeking a Director of Pricing & Monetization to own the strategy and execution of how they package, price, and monetize their Operations Cloud platform, which uses AI/ML and Automation. This product-first role requires deep customer empathy, structured experimentation, clear feature tiering frameworks, and a bias toward measurable outcomes. The candidate will be the connective tissue between Product, Sales, Finance, and Marketing, owning the full lifecycle from recommendation to implementation to operations, including deal desk, discounting, and promotions. Experience in B2B SaaS monetization, packaging decisions, and influencing product roadmaps is essential. The role also involves leading and growing a team focused on pricing analysis and execution.

PagerDuty is seeking a Director of Pricing & Monetization to lead the strategy and execution of packaging, pricing, and monetizing their Operations Cloud platform, which leverages AI/ML and Automation. This product-focused role requires deep customer empathy, structured experimentation, and cross-functional collaboration with Product, Sales, Finance, and Marketing. The director will own the full lifecycle from strategy to implementation, including SKU design, monetization roadmap, and go-to-market execution. The role also involves leading a team and modernizing the existing pricing and monetization foundation.

PagerDuty is seeking a Director of Pricing & Monetization to lead the strategy and execution of packaging, pricing, and monetizing their Operations Cloud platform, which leverages AI/ML and Automation. This product-focused role requires deep customer empathy, structured experimentation, and cross-functional collaboration with Product, Sales, Finance, and Marketing. The director will own the full lifecycle from strategy to implementation, including SKU design, monetization roadmap, and go-to-market execution. The role also involves leading a team and modernizing the existing pricing and monetization foundation.

PagerDuty is seeking a Director of Pricing & Monetization to lead the strategy and execution of packaging, pricing, and monetizing their Operations Cloud platform, which leverages AI/ML and Automation. This product-focused role requires deep customer empathy, structured experimentation, and cross-functional collaboration with Product, Sales, Finance, and Marketing. The director will own the full lifecycle from strategy to implementation, including SKU design, monetization roadmap, and go-to-market execution. The role also involves leading a team and modernizing the existing pricing and monetization foundation.

PagerDuty is seeking an Account Partner, Professional Services to define and scale Professional Services growth strategies, drive organizational excellence, and establish measurable customer outcome frameworks across PagerDuty's enterprise and strategic customer segments. This role owns the evolution of our services go-to-market motion, architects repeatable engagement models, and partners with Sales, Customer Success, Solutions Engineering, Delivery, Product, and Marketing leadership to align advisory, implementation, enablement, and automation services to market needs spanning incident response, AIOps, and service ownership.

PagerDuty is seeking an Account Manager to manage a portfolio of existing SaaS customers, focusing on renewals, expansion opportunities, and driving product adoption. The role requires strong commercial acumen, customer success expertise, and familiarity with SaaS products and AI-driven insights.

Enterprise Account Executive role at PagerDuty, focusing on driving growth and expansion within an established customer portfolio by selling SaaS solutions for Digital Operations Management, leveraging AI/ML and Automation. Responsibilities include strategic account management, consultative selling to C-level executives, driving adoption of PagerDuty's Operations Cloud, and managing sales pipelines.

PagerDuty is seeking a Director of Pricing & Monetization to own the strategy and execution of how they package, price, and monetize their Operations Cloud platform, which uses AI/ML and Automation. This product-first role requires deep customer empathy, structured experimentation, clear feature tiering frameworks, and a bias toward measurable outcomes. The candidate will be the connective tissue between Product, Sales, Finance, and Marketing, owning the full lifecycle from recommendation to implementation to operations, including deal desk, discounting, and promotions. Experience in B2B SaaS monetization, packaging decisions, and influencing product roadmaps is essential. The role also involves leading and growing a team focused on pricing analysis and execution.

Business Development Representative role at PagerDuty, a company using AI/ML and Automation for Digital Operations Management. The role focuses on sales development, lead generation, and pipeline building for Account Executives. Responsibilities include value selling, customer engagement, and sales execution using CRM and sales tools. Requires strong communication, organizational, and adaptability skills, with 1-2 years of outbound prospecting experience.

This role is for a Business Development Representative at PagerDuty, a company that provides Digital Operations Management solutions. The role focuses on sales development, collaborating with Account Executives to generate leads and build sales pipelines. The responsibilities include communicating the business value proposition, adapting to sales methodologies, maintaining customer connections, achieving sales goals, and utilizing sales tools like Salesforce. The role is not directly involved in building or researching AI/ML models but operates within a company that uses AI/ML and Automation in its platform.

PagerDuty is seeking a Manager, Program Management to lead and develop a globally distributed team of Program and Project Managers within PagerDuty's Professional Services organization. This role is primarily a people leadership position, responsible for building team capability, driving delivery consistency, and enabling measurable customer outcomes at scale. The Manager, Program Management partners closely with Professional Services leadership, Customer Success, Sales, and cross-functional operations teams to ensure the PM team is well-equipped, effectively deployed, and delivering high-quality outcomes across the customer lifecycle. The ideal candidate brings a strong foundation in program delivery and a proven ability to lead distributed teams through change. They lead with clarity, invest in the growth of their people, and maintain a high bar for operational rigor and customer impact.

PagerDuty is seeking a Sr. Principal Customer Success Manager to build executive-level relationships with customers, guide them on PagerDuty product adoption, and represent the voice of the customer to inform the product roadmap. The role requires strong understanding of IT enterprise architecture, DevOps principles, and modern IT monitoring, with a focus on driving business value and digital transformation.

PagerDuty is seeking a Sr. Principal Customer Success Manager for their Public Sector division in the US. This role focuses on building executive-level relationships, driving customer adoption of PagerDuty's Digital Operations Management platform, and demonstrating product knowledge to achieve customer business goals. The ideal candidate will have experience in customer-facing roles, developing ROI models, and understanding IT enterprise architecture, DevOps, and SaaS business models, with a strong emphasis on the Public Sector market.

PagerDuty is seeking a Manager, Customer Success to lead a team of CSMs focused on increasing product adoption, retention, and driving business value for customers using their Digital Operations Management platform, which leverages AI/ML and Automation. The role involves strategic leadership, team management, retention growth, data analysis, and cross-functional collaboration.

PagerDuty is seeking a Manager, Customer Success to lead a team of CSMs focused on increasing product adoption, improving retention, and driving business value for customers using their Digital Operations Management platform, which leverages AI/ML and Automation. The role involves strategic leadership, team management, retention, data analysis, cross-functional collaboration, and process improvement, with a focus on ensuring customers achieve ROI from PagerDuty.

PagerDuty is seeking a Strategic Customer Success Manager to build and foster executive-level trusted advisor relationships with customers, guiding them on process, people, and change management best practices to drive adoption of real-time operations. The role involves demonstrating PagerDuty product knowledge, identifying risks, producing adoption paths, delivering business value, and representing the voice of the customer to inform product roadmaps. The ideal candidate has 10-15 years of relevant industry expertise, strong consulting skills, and the ability to drive influencing conversations at the C-level.

PagerDuty is seeking a Principal Customer Success Manager to build executive-level relationships with customers, guide them on PagerDuty product adoption, and drive business value. The role involves understanding customer needs, identifying risks, and representing the voice of the customer to inform product roadmaps. While PagerDuty uses AI/ML and Automation, this role is customer success focused, not directly building AI models.

PagerDuty is seeking a Territory Executive to drive growth within a defined territory of mid-sized customer accounts by expanding revenue through upsell and cross-sell motions. The role involves building C-level relationships, developing territory plans, and championing the adoption of PagerDuty's Operations Cloud.

PagerDuty is seeking a Territory Executive to drive growth within a defined territory of mid-sized customer accounts by expanding revenue through upsell and cross-sell motions. The role involves strategic account management, consultative selling, and building executive relationships to expand adoption of PagerDuty’s Operations Cloud, which uses AI/ML and Automation.

Account Manager for PagerDuty, a Digital Operations Management platform that uses AI/ML and Automation. The role focuses on managing existing SaaS customers, driving product adoption, renewals, and identifying expansion opportunities. Requires strong commercial acumen, customer success, and sales expertise, with familiarity with SaaS products and AI-driven insights.

PagerDuty is seeking an Account Manager to join their customer-focused team. The role involves serving as the primary point of contact for existing SaaS customers, partnering with cross-functional teams to deliver customer outcomes, maintain and grow customer relationships, drive product adoption, manage renewals, and identify strategic expansion opportunities. The ideal candidate is a proactive relationship builder with strong commercial acumen, a passion for data-driven customer management, and experience with SaaS products and AI-driven insights.

PagerDuty is seeking an Enterprise Account Executive to drive growth and expansion within an established customer portfolio, combining strategic account management with consultative enterprise selling. This role will focus on selling PagerDuty's Operations Cloud, which utilizes AI/ML and Automation, to C-level executives and key stakeholders.

This role is for a Strategic Alliances Director at PagerDuty, a company focused on Digital Operations Management that is expanding its platform using AI/ML and Automation. The director will lead partnership strategy, develop and execute Go-To-Market programs with consulting and technology partners, and drive pipeline and revenue growth. The role requires significant experience in IT/enterprise software, partner strategy, and revenue impact, with a focus on building and scaling GTM partnerships.

PagerDuty is seeking an Account Executive to drive growth and expansion within an established customer portfolio, combining strategic account management with consultative enterprise selling. This role focuses on selling PagerDuty's Operations Cloud, which utilizes AI/ML and Automation, to C-level executives and key stakeholders. The AE will be responsible for upsell, cross-sell, and expansion opportunities within existing enterprise accounts, developing strategic account plans, and driving adoption of the platform by articulating business value and ROI. Collaboration with Customer Success, Product Management, and Renewals teams is also a key responsibility.

This role is for a Senior Director & Associate General Counsel leading the Product & Privacy legal team. The position requires deep expertise in product, IP, security, and privacy law, with a focus on advising product, engineering, and security teams, managing the IP portfolio, and overseeing the global privacy program. The role involves navigating complex technical and regulatory landscapes, particularly concerning AI advancements, and translating legal requirements into actionable business strategies and scalable frameworks. While the company uses AI/ML and automation, the role itself is a legal and product-focused position, not directly building or researching AI models.

PagerDuty is seeking a Product Manager for their Mobile & App Platform team. The role involves leading the industry's transformation to fully automated operations, with a vision of AI-augmented software developers building and shipping applications faster and running them autonomously. The product manager will work with UX design, engineering, and program management to deliver a powerful web and mobile user experience platform, guide compliance programs, and develop an integrated roadmap.

This role is for a Territory Executive at PagerDuty, a company that uses AI/ML and Automation for Digital Operations Management. The executive will own a territory of mid-sized customer accounts, driving growth through strategic account management and consultative selling to expand adoption of PagerDuty's Operations Cloud. The role focuses on revenue growth, executive relationships, and sales pipeline management.

PagerDuty is seeking an Enterprise Growth Account Executive with experience selling SaaS products to Enterprise accounts. The role involves managing and growing a pipeline of opportunities within existing accounts, focusing on consultative sales and driving sales growth. Responsibilities include value selling, sales effectiveness through customer connections, and sales execution through territory planning, prospecting, and opportunity qualification. Requires 8-12 years of field sales experience in software/SaaS, with enterprise account management experience and a track record of exceeding sales targets.