Smartsheet

Senior AI Engineer focused on leading complex, end-to-end AI deployments for enterprise clients, architecting multi-agent solutions, and enabling partners. The role involves customer engagement, building reusable assets, and mentoring junior engineers, with a strong emphasis on production LLM experience and system architecture.

Senior Manager, Engineering - AI & Automation at Smartsheet. Leads a team building AI-powered capabilities, agents, and automation solutions for internal employees using LLMs (Claude, AWS Bedrock). Focuses on shipping features rapidly, improving employee efficiency, and developing internal AI infrastructure like RAG and enterprise search, while also owning AI governance.

Senior AI Engineer responsible for leading complex, multi-system AI deployments end-to-end, architecting multi-agent solutions, designing personalized intelligence packs, and owning Deployment Kit quality. The role involves mentoring junior engineers, driving the intelligence loop, and enabling solutions consultants and partners.

Senior Software Engineer II focused on Applied AI and Evaluations for Smartsheet's AI-powered work management platform (SmartAssist). The role involves owning agent quality end-to-end, including diagnosis, improvement, and validation across orchestrators and subagents. Responsibilities include identifying failure modes, driving quality improvements through prompt/context engineering and RAG tuning, and extending the evaluation framework. This is a deeply technical role at the intersection of LLM evaluation, prompt engineering, and RAG, not a traditional QA role.

Manager AI/ML Ops Engineering to lead and mentor a team, define and govern AI/ML operations solutions for scalability, cost-efficiency, and reliability, and develop standardized AI/MLOps workflows including CI/CD/CT pipelines. The role requires experience in enterprise SaaS, building and maintaining AI/ML Ops platform systems, and knowledge of AI/ML frameworks and cloud platforms.

Senior AI/ML Ops Engineer responsible for designing, developing, and overseeing scalable and reliable AI/ML Ops platforms and pipelines. This includes model deployment, CI/CD pipeline development, infrastructure management for training and serving, monitoring, automation of retraining, deployment of foundation models and RAG stacks, resource optimization, and collaboration with data science and engineering teams. The role requires experience with enterprise SaaS, large-scale data, AI/MLOps workflows on platforms like Databricks and MLFlow, cloud platforms, and modern software engineering practices.

Senior AI/ML Ops Engineer responsible for designing, developing, and overseeing scalable and reliable AI/ML Ops platforms and pipelines. This includes model deployment, CI/CD automation, infrastructure management for training and serving, monitoring, resource optimization, and managing foundation models, fine-tuning, and RAG stacks. The role requires close collaboration with data scientists and engineers, and experience with MLOps workflows on Databricks, MLflow, and AI/ML frameworks like LangChain.

This role focuses on engineering and automating the machine learning production lifecycle, including model deployment, retraining, inference, and monitoring. It involves managing cloud infrastructure and ensuring the scalability, reliability, and cost-effectiveness of AI products, acting as a bridge between data scientists and software engineers.

Principal Data Engineer/Architect at Smartsheet focusing on building and optimizing data platforms, pipelines, and infrastructure for AI/ML use cases. The role involves designing scalable data architectures, managing large datasets (Petabytes), and implementing AI/MLOps workflows using tools like Databricks, MLFlow, and LangChain. Emphasis on enterprise SaaS, cloud platforms, and modern software engineering practices.

This role is a Senior Financial Analyst focused on R&D FP&A and FinOps for a software company. The primary responsibility is to partner with Engineering and Product organizations to manage and optimize cloud infrastructure costs, including AI/ML inference costs, and to evaluate the financial impact of new product features, particularly AI-driven ones. The role involves strategic forecasting, driving infrastructure FinOps excellence, optimizing unit economics, and building financial models for new product ROI. While the company develops AI capabilities, this role is finance-focused, managing the financial aspects of these operations rather than building the AI models themselves.

Director of Engineering for Smartsheet's Grid Platform & Reporting Services, responsible for owning the engineering vision, charter, and goals for critical platform infrastructure and end-user features. The role involves leading 3-4 teams, driving architectural evolution, and ensuring high availability and scalability. A key aspect is driving AI adoption across the pillar, enabling AI-first design decisions, and aligning with the company's AI strategy.

This role focuses on Third Party Risk Management (TPRM) for a SaaS platform, involving end-to-end vendor assessments, ongoing monitoring, and evaluating security documentation. The analyst will drive program improvements, collaborate cross-functionally, and leverage AI tools for efficiency while ensuring accuracy and accountability. The role requires experience in risk frameworks, vendor security questionnaires, and translating technical findings into business language.

Senior Business Intelligence Engineer to build and govern a new Enterprise Insights & Intelligence team. The role involves automating executive reporting, standardizing metrics, and enabling self-serve and AI-powered data solutions. Key responsibilities include designing governed metric models, owning corporate scorecards with AI anomaly detection, leading metric governance, building AI agent integrations for natural language querying of enterprise data, and driving self-serve analytics enablement.

Director of Engineering for Smartsheet's Views pillar, leading teams responsible for core user-facing experiences like Timeline View and Board View. The role involves driving engineering vision, managing managers and engineers, setting quality standards, defining metrics, and leading cross-team technical efforts. A key responsibility is driving AI adoption across the pillar, championing AI-first design and operational practices, and holding leaders accountable for AI productivity.

This role focuses on creating and maintaining customer-facing content for a SaaS product, including documentation, video scripts, and Help Center articles. A key aspect is leveraging AI tools to enhance content production, improve quality, and scale output, requiring experience in integrating AI into professional workflows and building custom AI configurations. The role also involves optimizing content for discoverability and contributing to content strategy and processes.

Manager, Data Engineering role at Smartsheet, focusing on leading a team to build and maintain a scalable, reliable, and cost-efficient data platform. The role involves people management, technical leadership, and ensuring data governance and compliance for AI applications within an enterprise SaaS environment.

This role focuses on developing and enforcing AI and Data Governance frameworks, ensuring compliance with data privacy laws, security regulations, and AI regulations. It involves implementing tools for data lineage, metadata management, quality frameworks, and auditing AI models for bias and transparency. The goal is to manage risks in AI and data pipelines, define data stewardship roles, and embed security and privacy into AI workflows.

Senior Software Engineer focused on platform security for a SaaS product. The role involves designing, building, and maintaining security features, secure services, and automating security controls. A key aspect is the strategic application and championing of AI tools to improve project execution, system design, quality, and debugging, as well as building AI features that solve customer problems with measurable business impact. The role also requires experience with secure coding practices, cloud security, and mentoring junior engineers.

Senior Data Scientist role focused on leveraging Applied AI and advanced analytics to drive growth and customer retention for Smartsheet's Go-to-Market teams. The role involves developing and deploying machine learning models for cross-sell/upsell, product recommendations, and churn prediction, with a strong emphasis on integrating data science solutions into business processes and driving data-driven decision-making.

Senior Software Engineer role at Smartsheet, focusing on full-stack development across front-end, back-end, and cloud infrastructure. The role involves driving high standards, deploying changes frequently, and contributing to all aspects of product development. A key responsibility is to strategically apply and champion AI tools to improve team productivity and system design, leading adoption of AI best practices.

Enterprise Solutions Engineer at Smartsheet, partnering with Sales to provide technical leadership, conduct demonstrations, and act as a trusted advisor to prospects and clients throughout the sales process. The role focuses on identifying, building, and demonstrating Smartsheet solutions to solve customer problems and drive revenue growth.

This role is for a Corporate & Employment Counsel II at Smartsheet, a cloud software organization. The position involves assisting the People, Go-to-Market, and Procurement functions, providing legal advice on employment law matters, general corporate issues, and commercial contracts. The role requires managing outside counsel, developing policies, handling employment claims, conducting internal investigations, and delivering legal training. The ideal candidate will have 3+ years of legal practice experience, with a strong background in employment litigation and the ability to translate complex legal concepts for non-legal stakeholders.

Enterprise Senior Solutions Engineer at Smartsheet, partnering with Sales to provide technical leadership, conduct demonstrations, and act as a trusted advisor to prospects and clients throughout the sales process. The role focuses on understanding customer requirements, designing solutions, and demonstrating the value of Smartsheet's offerings within complex deal cycles.

Smartsheet is seeking an IT Automation Engineer to drive automation initiatives, streamline operations, and influence infrastructure decisions using scripting and workflow tools. The role focuses on automating repetitive Tier 1 tasks, developing Freshservice orchestrations, and writing PowerShell and Python scripts for endpoint management and service maintenance.

Solutions Architect role focused on developing, building, testing, and deploying custom software solutions leveraging Smartsheet product and third-party APIs, leading technical consulting engagements, and serving as a subject matter expert on Smartsheet product capabilities and extensibility.

Smartsheet is seeking a Sr. Solutions Architect to lead customer conversations, develop, build, test, and deploy solutions leveraging Smartsheet, its API, and integrations with other products. The role involves technical consulting, solution design, quality assurance, and acting as a Subject Matter Expert for advanced Smartsheet functionalities. Responsibilities include developing custom software, leading design sessions, documenting technical solutions, reviewing designs, providing mentorship, and determining solution feasibility and costing. The role also involves managing technical projects, developing middleware applications, and providing feedback to Product & Platform Engineering teams.

Solutions Engineer for Smartsheet, a work management SaaS platform. The role involves providing technical leadership during the sales process, demonstrating the platform, designing solutions to customer requirements, and collaborating with sales and product teams. Requires experience in SaaS/enterprise software sales, technical leadership, and solution design for collaboration/workflow tools.

Manager, Engineering role at Smartsheet focused on leading the development and operation of mission-critical, tier 0 service infrastructure and the foundational data platform. The role emphasizes high availability, low latency, and high throughput for millions of customers, requiring strong distributed systems expertise and team leadership. While the role champions AI adoption, its core focus is on the underlying platform infrastructure.

This role is for a Technical Support Specialist L2 at Smartsheet, focusing on resolving complex technical issues for SaaS customers. Responsibilities include troubleshooting, documenting issues, collaborating with colleagues, and providing guidance on platform capabilities. Requires experience in customer support, problem-solving, and familiarity with web-based/SaaS applications and support tools.

Technical Support Team Lead at Smartsheet, focusing on resolving technical customer issues, managing escalations, mentoring teams, and providing customer feedback to Product and Engineering. Requires strong troubleshooting, leadership, and communication skills.

Technical Support Team Lead at Smartsheet, focusing on resolving technical customer issues, managing escalations, mentoring teams, and providing customer feedback to Product and Engineering. Requires strong troubleshooting, leadership, and communication skills.

This role is for a Technical Support Specialist L2 at Smartsheet, focusing on resolving complex technical issues for SaaS customers. Responsibilities include troubleshooting, documenting issues, collaborating with colleagues, and providing guidance on platform capabilities. Requires experience in customer support, problem-solving, and familiarity with web-based/SaaS applications and support tools.

This role is for a Technical Support Specialist (L1 Support) at Smartsheet, a SaaS company. The primary responsibilities include providing frontline customer support via various channels, troubleshooting common product and usage issues, and escalating complex problems to higher support tiers. The role requires strong communication, problem-solving skills, and familiarity with SaaS applications and ticketing systems.

This role is for a Lead Web Designer at Smartsheet, focusing on creating engaging user experiences for marketing. The designer will craft high-converting landing pages, interactive web experiences, and digital campaigns, working with user data to create prototypes, and collaborating with developers and other teams. The role requires strong proficiency in design tools, an understanding of web technologies, and experience with CMS like Drupal. While the company is in the enterprise AI space, this specific role is not directly involved in AI/ML development.

Smartsheet is seeking a Web Designer to create high-quality, on-brand web pages and visual assets for their marketing team. The role focuses on visual execution within an established web design system, building pages, creating assets, and delivering polished marketing experiences using existing tools and guidelines. Responsibilities include crafting landing pages, campaign hubs, digital assets, wireframing, collaborating with analytics teams for A/B testing, and working with motion designers on web animations. The role requires proficiency in Figma, Adobe Illustrator, and Adobe Photoshop, and experience with CMS environments like Drupal.

Senior Visual Designer responsible for elevating and evolving the Smartsheet brand identity, leading projects, mentoring junior designers, and contributing to design systems. The role requires expertise in Adobe Creative Suite and an understanding of global trends, including Generative and Agentic AI.

Early-career Software Engineer to join Secure Platform Operations team, focusing on building and evolving a platform with security as a first priority, supporting engineering teams with onboarding, automating, and simplifying experiences to improve resilience, reduce operational burden, and accelerate productivity. Role involves learning and building secure infrastructure on EKS, automating security and workflows, securing CI/CD pipelines, and supporting container operations.

Software Engineer II role focused on Security Engineering within a FedRAMP-compliant environment. Responsibilities include supporting FedRAMP compliance, building and maintaining secure infrastructure on EKS using Terraform, automating security tasks and workflows with Python/Go/Bash, integrating security tools into CI/CD pipelines, and supporting container operations on Kubernetes/EKS. Requires US Person status, a BS/MS in a related field, foundational coding skills, basic cloud concepts, and a security mindset.

This role is for a Sr. Salesforce Administrator responsible for building scalable solutions within the Salesforce platform to support growing field and operations teams. The administrator will gather requirements, build solutions using declarative features, advanced formulas, validation rules, and Flows, manage user configurations, deploy user stories via Copado, and help manage integrated tools like Salesforce CPQ.

This role is for a Sr. Manager to lead the Service Desk and IT Automation operations in India. It's a working manager position requiring hands-on technical execution in automation, scripting, and systems integration, alongside team leadership for Service Desk and Tier 1 SOC support. The focus is on driving technical maturity of global support infrastructure through automation.

This role focuses on implementing and customizing Smartsheet, a SaaS platform, for clients. The specialist will collaborate with customers and internal teams to ensure successful product adoption, identify expansion opportunities, and advise on best practices. The role requires strong project management, communication, and problem-solving skills, with an emphasis on driving value and customer success within the Smartsheet ecosystem.

Sr. HR Systems Engineer responsible for designing and implementing scalable, reliable, and extensible solutions across Workday, People data, integrations, and automation to support the employee lifecycle within a regulated enterprise environment.

Smartsheet is seeking a Sr. Revenue Operations Data Engineer to build and maintain scalable data and reporting infrastructure for their Go-To Market organization. The role involves partnering with analytics and data science teams, ensuring data accuracy and quality, developing KPIs, and automating report generation. The ideal candidate has strong SQL, Python, dbt, and cloud experience.

Solutions Engineer at Smartsheet, a work management SaaS platform, providing technical leadership in the sales process, demonstrating the platform, and designing solutions for customer requirements. Requires 1-3+ years of SaaS pre-sales experience and fluency in German and English.

Smartsheet is seeking a Sr. Software Engineer to work on all aspects of software development, including back-end, front-end, cloud infrastructure, and test automation. The role involves driving high standards for internal services, deploying services frequently, contributing to product development, and collaborating with cross-functional teams. The engineer will also mentor junior engineers and apply innovative problem-solving approaches. The role requires proficiency in Java or Golang, familiarity with algorithms and data structures, and strong communication skills. The company is a global leader in Intelligent Work Management.

This role is for a Technical Support Specialist (L1) at Smartsheet, a SaaS company. The primary responsibilities include providing frontline customer support via chat, email, zoom, and phone, troubleshooting common product and usage issues, and escalating complex problems to higher-level support teams. The role requires basic understanding of web-based applications, common technical concepts, and ticketing systems, along with strong communication and problem-solving skills. Experience with B2B SaaS products and basic knowledge of APIs, integrations, or authentication concepts are preferred.

This role is for a Sr. Tax Accountant at Smartsheet, focusing on global tax strategy, compliance, reporting, and research. Responsibilities include preparing tax workpapers, VAT returns, conducting tax research on international issues, managing tax depreciation, and assisting with tax projects. Requires a Bachelor's degree in Accounting or Finance, 5+ years of tax experience, and proficiency in Microsoft Office and tax research software.

Smartsheet is seeking an Engineering Manager in Bulgaria to lead a team of software engineers, oversee product development, and foster engineering excellence. The role requires 8+ years of software engineering experience and 3+ years of management experience, with strong skills in systems development languages and modern cloud technologies.