Zendesk

ML Scientist Intern role focused on researching, developing, and deploying NLP/ML models for customer experience automation, including intent detection, auto-assist, chatbots, and agent routing. Collaborates with engineers and product managers to translate research into scalable solutions, working with large datasets and exploring techniques like RAG and fine-tuning. Involves rigorous experimentation, productionization, and staying updated with ML/NLP literature.

Staff Machine Learning Engineer to own the ML surface of routing and presence products, transitioning from a rules-based engine to an agentic routing engine. The role involves end-to-end ML ownership from feature engineering and model design to production serving and monitoring, with a focus on applied ML for measurable customer outcomes at scale within a product engineering team. Responsibilities include designing experimentation frameworks, shaping the integration of classical ML and LLM components, and mentoring other engineers.

This role is for a Senior ML Scientist focused on researching and building AI capabilities for customer experience, specifically intelligent triage and recommendations. The role involves collaborating with applied ML scientists and engineers, applying ML techniques like neural networks and information retrieval, and supporting the productionization of these models. It requires an MSc degree, strong Python and deep learning library skills, and a pragmatic, results-oriented approach. Knowledge of NLP, generative models, and information retrieval is preferred.

Staff Software Engineer for Zendesk's AI Copilot organization, focusing on leading the architecture and delivery of AI-powered product features. The role involves bridging product engineering and ML/science, integrating LLMs into production systems, and scaling AI capabilities for customer service agents. Requires strong software engineering background with experience in distributed systems, cloud infrastructure, and integrating ML models into production.

Senior Software Engineer to join AI Copilot organization, delivering AI-powered product features at scale. Focus on end-to-end ownership, integrating ML capabilities, building scalable backend services, and collaborating with ML Scientists and Product Management.

Senior Machine Learning Engineer to build and ship LLM-powered applications, including agent architectures and evaluation frameworks, on solid data foundations. The role involves end-to-end ownership from identifying needs to production deployment and iteration, with a focus on driving business outcomes and stakeholder collaboration.

Senior Software Engineer role focused on delivering AI/ML powered features at scale for Zendesk customers. The role involves working closely with ML Scientists, building tools for model experimentation and management, and contributing to scalable infrastructure for AI platforms. Experience with production AI delivery, LLM technology, and scalable applications is required.

Staff Software Engineer to join the Maquina team, focusing on building AI-powered procedures and conversational AI agents for customer experience. The role involves developing Ruby on Rails and TypeScript services, leading resolution of complex reliability problems, mentoring colleagues, and driving AI adoption. Experience with LLM integrations and enterprise-level AI feature implementation is required.

Zendesk is seeking a Senior AI Data Engineer to build and scale the data infrastructure for their AI Copilot product, which provides AI-driven features for customer service agents. The role involves designing and maintaining ELT pipelines, supporting ML Scientists and Engineers, optimizing data models, implementing cost-saving strategies, and ensuring model monitoring and evaluation.

QA Engineer focused on localization, with a strong emphasis on testing AI-driven features and LLM-generated content. The role involves implementing AI quality frameworks, validating linguistic and functional correctness across locales, optimizing vendor operations, and collaborating on internal testing tools. Requires hands-on experience testing AI features and foundational scripting knowledge.

This role is a Solutions Consultant at Zendesk, focusing on customer experience and employee services. The primary responsibility is to partner with customers to understand their challenges, assess their AI readiness, and design/showcase innovative solutions that leverage Zendesk's AI capabilities. The role involves translating advanced AI/ML concepts into business-focused narratives, architecting scalable solutions using Zendesk APIs and cloud platforms, and demonstrating the ROI of AI-driven features through analytics and performance metrics. While the role deeply understands and applies AI technologies, it does not involve building or shipping AI models directly, but rather integrating and selling solutions that utilize them.

Zendesk is seeking a GTM Enablement Associate to join their team. This role focuses on designing, building, and delivering enablement programs for their go-to-market organization. The associate will diagnose performance gaps, create solutions, and facilitate training. A key aspect of the role is exploring and experimenting with AI tools to improve enablement processes, content creation, personalization, and delivery. The position requires at least 2 years of experience in sales enablement or a similar role, strong analytical and problem-solving skills, and a genuine enthusiasm for AI.

Software Engineer II (Fullstack) to join the AI Copilot organization, a multi-million ARR product that integrates AI into customer service agent workflows. The role involves end-to-end delivery of AI-powered product features, from frontend UI to backend services, working closely with ML engineers and scientists. Emphasis on delivering features, writing clean code, and growing skills in ML and LLMs.

Senior Fullstack Engineer to join the AI Copilot organization, a product that puts AI into the hands of customer service agents and administrators. The role involves leading the design, implementation, testing, and delivery of features for both React/TypeScript UIs and Ruby backend services, focusing on bringing AI-powered solutions to customers and enabling seamless AI interactions. The team ships early and often, iterating based on customer feedback. Responsibilities include owning feature delivery end-to-end, building performant UIs and robust backend services, collaborating with PMs and ML engineers, architectural decisions, addressing technical debt, driving design system adoption, optimizing backend logic, and mentoring junior engineers. Requires 5+ years of software engineering experience with a frontend focus, adaptability to backend challenges, fluency in TypeScript/React, experience with distributed systems, RESTful APIs, event-driven architectures, cloud infrastructure (AWS), SQL, and modern frontend architecture. Preferred experience includes design systems, micro-frontends, and Storybook. The tech stack heavily utilizes LLM technology.

Staff Frontend Engineer responsible for delivering the frontend experiences of Zendesk's AI Copilot product, which integrates AI-powered capabilities for customer service agents and administrators. This role involves end-to-end feature ownership, technical leadership, and collaboration with ML Engineers and backend engineers.

Seeking a Senior Product Manager to lead a new Knowledge Graph team focused on ingesting and modeling content for AI experiences. The role involves creating a roadmap, forming a team, collaborating with engineering and data science, driving feature development, and overseeing data quality. Requires experience in SaaS product management, familiarity with LLMs/RAG/generative AI, and content processing at scale (NLP, OCR, document cleaning).

This role is for an AI Services Consultant who will act as a technical expert and trusted advisor to customers, guiding them through the implementation and optimization of Zendesk's AI-powered Resolution Platform. The consultant will focus on accelerating customer time-to-value, driving adoption, and ensuring successful project delivery, ultimately leading to measurable business impact and customer satisfaction. The role requires strong consulting, communication, and project management skills, with a deep understanding of AI technologies and Zendesk's AI products. Fluency in French or German is mandatory.

Lead Product Designer for Zendesk's AI Copilot team, focusing on defining and designing AI-assisted workflows to simplify customer support agent and admin roles. This role involves a systems-oriented approach to create a best-in-class Copilot experience across all modalities, collaborating closely with product, engineering, and research teams.

Senior Product Designer for Zendesk's Knowledge team, focusing on designing a best-in-class knowledge platform that powers conversational AI experiences. The role involves rethinking the Help Center for the age of AI, managing knowledge quality, and enabling AI-driven self-service workflows.

Senior Software Engineer to join the Maquina team, which builds AI-powered procedures and conversational AI agents for customer experience. The role involves working across the full stack, from recommendation engines to agent-facing UI and execution runtime, integrating with a large RAG platform. The team tackles complex challenges involving multiple services, data pipelines, and ML integrations, valuing pragmatic engineering and shipping working software.

Senior Product Design Manager for Zendesk's Knowledge team, focusing on AI-powered conversational experiences. This role involves defining design strategy, leading a design team, and partnering with cross-functional stakeholders to deliver AI-driven self-service workflows and exceptional customer experience. Prior experience with designing LLM integrations and AI feature workflows is required.

This role is for an AI Specialist within Customer Success at Zendesk, focusing on helping French-speaking customers maximize business value from Zendesk's AI agents. The specialist acts as a technical authority and trusted advisor, driving adoption, optimizing customer experience, interpreting AI performance data, and identifying commercial opportunities. The role requires strong customer ownership, technical understanding of AI agents, business acumen, and data analysis skills, with a minimum of 5 years of related experience in enterprise technology/SaaS customer success or similar roles.

This role focuses on driving customer success and adoption of Zendesk's AI solutions, owning the strategic AI roadmap, maximizing business impact, and building executive partnerships. The strategist translates product capabilities into business strategies, defines long-term AI vision, aligns internal and external teams, and drives execution from adoption through expansion. Success is measured by customer satisfaction, increased automated resolution usage, and improved retention.

This role is for an AI Services Consultant who will act as a technical expert and trusted advisor to customers, guiding them through the implementation, configuration, and optimization of Zendesk's AI-powered Resolution Platform. The focus is on accelerating customer time-to-value, driving adoption, and ensuring measurable business impact from AI solutions. While the role involves deep understanding of AI technologies, it is primarily a customer-facing consulting and project management position focused on product adoption rather than core AI/ML development or research.

This role focuses on helping customers implement and adopt Zendesk's AI-powered Resolution Platform. It involves providing technical expertise, guidance, and project management to ensure successful integration, optimization, and value realization of AI solutions, ultimately driving customer satisfaction and business outcomes.

This role focuses on customer success for AI solutions within an enterprise SaaS context. The AI Success Strategist will own the end-to-end delivery of customers' AI roadmaps, translating product capabilities into business strategies, defining long-term AI vision, aligning internal and external teams, and driving execution from adoption through expansion. The goal is to accelerate time-to-value, maximize business impact, and improve customer retention by ensuring customers realize measurable business outcomes from Zendesk's AI solutions.

This role is a Customer Success Specialist focused on helping customers adopt and optimize Zendesk's Employee Service solutions. It involves advisory, partnership with CSMs, and contributing to scaled programs and enablement. The role requires expertise in ITSM/ITAM and Employee Experience, with a focus on driving value realization and influencing the product roadmap.

This role is for a Sales Development Representative at Zendesk, focusing on driving new business and qualifying inbound leads for the EMEA region. The position requires fluency in Spanish and English, a passion for consultative sales, and excellent communication skills. Responsibilities include managing leads, upselling/cross-selling, and building customer relationships. While the company mentions AI in the context of application screening, the role itself is not AI-related.

This role is for a Senior Commercial Account Executive at Zendesk, focusing on B2B sales, particularly with AI sales experience. The primary responsibilities include driving revenue growth by acquiring new customers, cross-selling to existing ones, managing customer relationships, and leading complex sales cycles. The role requires a proven track record in sales, experience with C-level executives, and familiarity with sales tools. While AI sales experience is preferred, the core function is sales, not AI development or research.

This role is a Business Development Representative focused on driving new business for Zendesk's sales organization in EMEA. Responsibilities include running outbound pipelines, prospecting into new and existing accounts, generating high-value pipeline, and sourcing new leads. The role requires a minimum of 6 months of sales experience, fluency in English and Spanish, and a passion for consultative sales. While the company mentions AI may be used in application screening, the core function of the role is sales and business development, not AI/ML development.

Senior Account Executive role at Zendesk, focused on driving revenue growth in the AI and SaaS landscape by acquiring new customers and expanding existing accounts. The role involves managing customer relationships, cross-selling, and utilizing data insights for sales strategies.

This role is for a Business Development Representative at Zendesk, a customer support platform company. The primary focus is on driving new business by managing inbound leads, qualifying opportunities for Account Executives, and upselling/cross-selling. The role requires fluency in German and English, and at least 6 months of sales experience, preferably in SaaS. While the company mentions AI may be used in application screening, the role itself is sales-focused and not directly involved in AI/ML development or application.

This role is for a Senior Sales Product Specialist at Zendesk, focusing on their Employee Service solutions. The primary responsibilities include positioning use cases, supporting the sales team throughout the sales cycle, conducting ROI analyses, providing subject matter expertise, and achieving sales quotas. The role requires significant experience in B2C sales within the SaaS space, specifically related to HR/IT use cases, and a strong track record of achieving targets. Collaboration with product development is also a key aspect.

Manager for Business Development team at Zendesk, focusing on recruiting, training, and leading Sales Development Representatives (SDRs) and Business Development Representatives (BDRs). The role involves shaping SDR/BDR programs, driving revenue and talent pipelines, and collaborating with sales leadership. Experience in SaaS sales, team building, and demand generation is required. The company mentions AI may be used in application screening.

This is a Sales Development Representative role at Zendesk, focused on driving new business and managing inbound leads for the EMEA region. The role involves qualifying opportunities, upselling/cross-selling, and building customer relationships. While Zendesk uses AI in its operations and for application screening, this specific role is not directly involved in building or developing AI/ML models or systems.

This role is for a Business Development Representative focused on sales and talent pipeline for Zendesk's EMEA business. The primary responsibilities include driving new business, managing outbound leads, prospecting into new and existing accounts, and generating high-value pipeline. The role requires fluency in English and Arabic and experience in a sales-related environment.

This role is a Digital Sales Representative for Zendesk, focusing on new and existing customers. The primary responsibilities include responding to inbound leads, resolving customer inquiries, becoming a product expert, conducting discovery calls, providing demos, and meeting sales targets. The role requires excellent communication skills in Dutch, German, Arabic, or French, along with English, and at least 2 years of sales experience, preferably in software/SaaS.

This role is for a Business Development Representative at Zendesk, focusing on driving new business and generating pipeline for the EMEA region. It involves outbound prospecting, customer engagement, and contributing to sales strategy. The role is part of the sales and talent pipeline, emphasizing sales training and career acceleration within a customer support platform company.

This role is a Business Development Representative focused on sales and talent pipeline for the EMEA region. The primary responsibilities include driving new business, managing outbound leads, and generating pipeline through prospecting. While AI tools may be used in the application screening process, the role itself is not AI/ML related.

Zendesk is seeking a Product Led Growth Sales Specialist to handle inbound inquiries, articulate the value of Zendesk's solutions, and collaborate with sales teams. This role is focused on customer engagement and driving growth within the Digital Segment.

Zendesk is seeking an SMB Account Executive to drive revenue growth by acquiring new customers and expanding existing accounts in the SaaS landscape. The role involves managing customer relationships, cross-selling products, and utilizing data insights to achieve sales targets. This is a B2B sales role focused on revenue generation and customer satisfaction.