Decagon
Vertical AI · Customer support AI agents
Vertical AI · Customer support AI agents
Decagon currently has 42 active AI-related job listings. The majority of these roles, 88%, are focused on agents, with a smaller number in serving infrastructure and post-training. Engineering is the dominant function, with 32 positions, followed by product roles. The company is actively hiring in the United States and the United Kingdom. Recent hiring trends show a significant increase, with 16 new AI roles posted in the last 30 days, a 433% rise compared to the previous 30-day period.
Currently tracking 36 active AI roles, up 118% versus the prior 4 weeks. Primary focus: Agent · Engineering. Salary range $150k–$430k (avg $281k).
Decagon currently has 43 active AI-related roles in our index. The most common open titles are: Senior Agent Product Manager (4), Customer Engineer, Agent Builder - Spanish Speaking (3), Engineering Lead, Strategic Deals (2), Engineering Manager, Agents (2), Senior Research Engineer (2). Most positions are in Engineering and Product.
Decagon's active AI hiring is concentrated in: agents (88%), serving infrastructure (5%), post-training (5%). These categories follow a seven-stage AI lifecycle: data, pre-training, post-training, serving infrastructure, agents, evaluation, and application.
Decagon is hiring AI talent in: United States (33 roles), United Kingdom (6 roles), Germany (1 role), Canada (1 role).
Job postings at Decagon most frequently mention: Agentic Systems, Planning & Reasoning, System Design, Machine Learning, A/B Testing.
In the past 30 days, Decagon has posted 16 new AI-related roles.
| Title | Stage | AI score |
|---|---|---|
| Strategic Account Director This role is for a Director, Strategic Accounts at Decagon, a conversational AI platform company. The primary focus is on enterprise sales, developing strategies to acquire and close key strategic logos, building relationships with stakeholders, and collaborating with internal teams to deliver tailored solutions. The role requires a strong background in strategic or enterprise sales with a proven track record of revenue growth and account expansion. While the company is in the AI space, this specific role is focused on sales and account management, not direct AI/ML development. | — | 5 |
| Performance Marketing Manager, Paid Social & EMEA Growth This role is for a Performance Marketing Manager focused on scaling paid social programs internationally, specifically for the EMEA region, for a conversational AI platform company. The role requires managing paid social spend end-to-end, adapting to local market nuances, and aligning spend with sales opportunities to drive pipeline and revenue. | — |
| 5 |
| Agent Success Manager The Agent Success Manager at Decagon will partner with customers to guide AI agent deployments, support adoption, and ensure they achieve meaningful outcomes. This role involves working cross-functionally with Product and Engineering to surface customer needs and influence the product roadmap, blending relationship management with hands-on execution in a fast-paced, high-growth environment. | — | 5 |
| Agent Education Manager This role focuses on enabling customers and partners to effectively use Decagon's conversational AI platform. The Agent Education Manager will act as an expert advisor, teaching stakeholders how to build and manage AI agents, define best practices, and develop learning programs. The role involves designing and delivering workshops, creating educational content, and collaborating with internal teams to ensure programs align with product capabilities. It's a technical and strategic position aimed at driving product adoption and mastery within enterprise clients. | Agent | 5 |
| Founding Support Lead Founding Support Lead for a conversational AI platform focused on enterprise customer experiences. The role involves building and scaling the support function end-to-end, including establishing 24/7 incident response, defining processes, tooling, SLAs, and eventually hiring and leading a team. The role requires deep technical understanding of AI agents and integrations, with an emphasis on hands-on problem-solving and ownership. | Ship | 5 |
| Senior Software Engineer, Cloud Infrastructure Senior Software Engineer focused on building and operating the cloud infrastructure, ML serving, and deployment platforms for a conversational AI company. The role involves owning enterprise deployments in customer-owned cloud environments, ensuring reliability, scalability, and security of agentic AI workloads. | ServeAgent | 5 |
| Go to Market Recruiting Coordinator The Go to Market Recruiting Coordinator will partner with recruiters and hiring managers to orchestrate a seamless hiring experience for GTM talent at a conversational AI company. This role involves end-to-end interview coordination, championing candidate experience, and improving recruiting operations. The company utilizes AI agents to power customer interactions. | — | 5 |
| Technical Recruiting Coordinator Decagon is hiring a Technical Recruiting Coordinator to support their Engineering Recruiting team. The role involves orchestrating the hiring process for engineers building AI, managing interview coordination, and ensuring a positive candidate experience. This position offers exposure to engineering recruiting within a fast-growing AI company. | — | 5 |
| Technical Enablement Manager Decagon is seeking a Technical Enablement Manager to build and scale enablement programs for their Solutions Engineering and technical post-sales teams. This role focuses on developing technical talent, improving field effectiveness, and scaling execution within a conversational AI platform company. The manager will create onboarding, ongoing development, and role-specific training, develop technical playbooks, and partner cross-functionally with Product, Engineering, and GTM teams. They will also own enablement infrastructure, learning systems, demo environments, and AI-powered tooling, while leading key GTM moments and evolving programs as the company scales. | — | 5 |
| Enterprise Account Executive Enterprise Account Executive at a conversational AI platform company, responsible for managing the full sales cycle for enterprise accounts, generating pipeline, and collaborating with internal teams to ensure customer success. Previous experience selling AI or Customer Support/Experience software is a plus. | — | 5 |
| Brand Designer Brand Designer for a conversational AI platform company, focusing on visual identity, brand storytelling, and marketing-led initiatives. The role involves designing assets across various channels, evolving the brand design system, and contributing to brand strategy. Requires experience in brand design, art direction, and proficiency in design tools, with a curiosity for AI design models. | — | 5 |
| Head of Industry Marketing Head of Industry Marketing to own go-to-market strategy for a conversational AI platform, focusing on positioning, messaging, and sales enablement across core verticals. This role requires deep understanding of B2B SaaS marketing, GTM strategy, and the ability to translate technical capabilities into buyer-specific value propositions. | — | 5 |
| Platform Engineer, Security This role is for a Platform Engineer focused on Security within a conversational AI company. The primary responsibility is to lead the application security strategy and implementation for the AI platform, ensuring protection against threats while maintaining performance. This involves designing controls, collaborating with engineering teams, establishing testing programs, conducting code reviews, building security tooling, and responding to incidents. While the role operates within an AI company and interacts with AI systems, the core craft is application security engineering, not building or researching AI models themselves. | — | 5 |
| Senior Platform Engineer, Security Senior Platform Engineer, Security at Decagon, a conversational AI platform company. This role focuses on designing, building, and operating the security infrastructure for the AI platform, ensuring secure handling of sensitive customer data and defending against AI-enabled threats. The role involves creating secure service creation paths, security tooling, and infrastructure-as-code, with a focus on automation, observability, and self-service. It requires experience with cloud platforms (GCP/AWS), IaC (Terraform), and systems programming, and partners with various teams to translate enterprise and compliance requirements into automated technical controls. | — | 5 |
| Director of Sales, Enterprise Decagon is seeking a Director of Enterprise Sales to lead and scale their sales operations for a conversational AI platform. The role involves managing and developing a sales team, driving revenue growth, and identifying new market opportunities within the enterprise sector. The company's technology enables brands to deploy AI agents for customer interactions across various channels. | — | 5 |
| Senior Software Engineer, Data Infrastructure Senior Software Engineer, Data Infrastructure at Decagon, an AI platform company. This role focuses on designing, building, and operating the data systems that power Decagon's AI products, including data pipelines, streaming systems, and analytical data layers. The engineer will ensure reliability, performance, and scalability of these data infrastructures, partnering with research and product teams. Experience with Kafka, Flink, Airflow, ClickHouse, BigQuery, and observability tools is required. | — | 5 |
| Senior Software Engineer, Data Infrastructure Senior Software Engineer, Data Infrastructure role focused on building and operating data systems that power AI products. This involves designing and implementing high-throughput data pipelines, streaming systems, and analytical data layers, with a strong emphasis on reliability, performance, and scalability. The role partners with research and product teams to architect data solutions and optimize data paths for low latency. | Serve | 5 |
| Deal Desk Operations & Strategy Lead Decagon is seeking a Deal Desk Operations & Strategy Lead to join their Pricing team. This role will focus on accelerating and scaling the enterprise go-to-market motion by structuring and proposing deals, building internal deal processes, commercial negotiations, and sales enablement. The ideal candidate will have 6-10+ years of experience in pricing, deal desk, or monetization functions at high-growth companies and strong cross-functional collaboration skills. | — | 5 |
| Agent Success Manager - German Speaking This role is for an Agent Success Manager at Decagon, a conversational AI platform company. The primary responsibility is to partner with customers to guide their AI agent deployments, support adoption, and ensure they achieve value. The role involves relationship management, technical understanding of AI agents, and cross-functional collaboration with Product and Engineering to influence the roadmap based on customer needs. It requires strong customer-facing experience in B2B SaaS and fluency in English and German. | — | 5 |
| Implementation Manager This role is for an Implementation Manager at Decagon, a conversational AI platform company. The manager will lead the implementation of AI agents for enterprise customers, focusing on strategy, execution, and scaling the implementation function. They will design playbooks, improve processes using AI tools and automation, and partner with various teams to ensure successful deployments and customer success. The role requires experience in implementations, consulting, or project management, with a preference for experience in deploying AI or customer service platforms. | — | 5 |
| Founder's Office, Founder Associate Decagon is seeking a Founder Associate to join their Founder's Office. This role will work directly with Founders and Execs to scale the business and shape the foundation of a world-class AI company. Responsibilities include driving strategic initiatives, identifying areas for improvement, and building processes. The ideal candidate is a past founder or aspiring founder, a strong operator, comfortable owning projects end-to-end, uses first-principles thinking and data to inform decisions, and is an excellent communicator. | — | 5 |
| Field Marketing Manager This role is for a Field Marketing Manager in EMEA for Decagon, a conversational AI platform company. The manager will own end-to-end event management, including strategy, execution, and post-event follow-up, partnering with the sales team to ensure effective event presence and lead generation. The role requires B2B field or event marketing experience, with a focus on pipeline and ROI metrics. | — | 5 |
| Business Development, Private Equity Lead Decagon is seeking a Business Development, Private Equity Lead to drive expansion by cultivating executive relationships across enterprises, private equity firms, and strategic partners. This role focuses on accelerating growth through high-impact commercial and partnership outcomes, working closely with founders and go-to-market leaders to secure meaningful relationships with senior decision-makers. It requires strong judgment, executive presence, and the ability to operate in ambiguous, founder-led situations, with a focus on driving adoption across PE portfolio companies. | — | 5 |
| Marketing Operations Specialist The Marketing Operations Specialist will manage and optimize the marketing tech stack, focusing on HubSpot, to support Go-To-Market (GTM) strategies. This role involves lead management, campaign analysis, performance reporting, data governance, and streamlining lead handoff processes. The position requires experience with marketing automation tools, data orchestration, and utilizing AI-driven tools for GTM automation. | — | 5 |
| Business Value Consultant The Business Value Consultant will partner with Sales on strategic enterprise opportunities, translating Decagon's conversational AI platform into quantified business impact. This role involves building ROI models, business cases, and value frameworks to accelerate deal cycles and increase win rates. The consultant will also operationalize value-based selling methodologies and collaborate with cross-functional teams. | — | 5 |
| Security Engineer Security Engineer role focused on securing a conversational AI platform for enterprise customers, involving implementation of security controls, building security tooling and automation, and defending against AI-enabled threats. Requires software engineering fundamentals and experience with cloud security and enterprise security requirements. | — | 5 |
| Senior Security Engineer Senior Security Engineer for a conversational AI platform, focusing on application security for AI agents and enterprise customers. Responsibilities include designing security controls, threat modeling, vulnerability management, and building security tooling for AI applications. | — | 5 |
| Agent Success Manager This role is for an Agent Success Manager at Decagon, a conversational AI platform company. The role focuses on partnering with customers to guide AI agent deployments, support adoption, and ensure they achieve value. It involves cross-functional collaboration with Product and Engineering to surface customer needs and influence the product roadmap. The position requires customer-facing experience in B2B SaaS and a strong technical acumen related to agent building, though coding is not required. | — | 5 |
| Agent Success Manager The Agent Success Manager at Decagon partners with customers to guide AI agent deployments, support adoption, and ensure they achieve meaningful outcomes. This role collaborates with Product and Engineering to surface customer needs and influence the product roadmap. It requires strong customer-facing experience in B2B SaaS and a technical understanding of the agent building process. | — | 5 |
| GTM Enablement Manager This role is for a GTM Enablement Manager at an AI company that provides a conversational AI platform. The manager will build and scale enablement programs for the revenue engine, focusing on onboarding, training, and performance improvement for GTM teams. They will also own enablement infrastructure and insights, including leveraging AI systems, and partner cross-functionally. The role requires experience in GTM enablement and program management, with a preference for experience with AI in GTM contexts. | — | 5 |
| Strategic Account Director - East Strategic Account Director for a conversational AI platform, focusing on enterprise sales to large brands. The role involves developing sales strategies, building relationships, collaborating with internal teams, and providing product feedback. Requires significant experience in strategic/enterprise sales and a consultative approach. | — | 5 |
| Agent Success Manager This role is a customer-facing position focused on guiding enterprise clients in deploying and adopting Decagon's conversational AI platform. It involves building customer relationships, acting as a strategic advisor, collaborating with Product and Engineering teams to surface customer needs, and influencing the product roadmap. The role requires experience in B2B SaaS, managing large customers, and strong communication skills, with a passion for the agent building process but not requiring coding ability. | — | 5 |
| Enterprise Solutions Engineer Solutions Engineer role at a conversational AI platform company, focusing on pre-sales engineering, product strategy, and enterprise architecture. The role involves advising enterprise prospects and customers on integrating the company's AI-native platform into their complex ecosystems, creating custom demonstrations, and architecting generative AI experiences. | — | 5 |
| Enterprise Account Executive Enterprise Account Executive at a conversational AI platform company, responsible for managing the full sales cycle for enterprise accounts, generating pipeline, and collaborating with internal teams to ensure customer success. The role involves closing 7-figure deals and influencing go-to-market strategy. | — | 5 |
| Enterprise Account Executive Enterprise Account Executive at a conversational AI platform company, responsible for managing the full sales cycle for enterprise accounts, generating pipeline, and collaborating with internal teams to ensure customer success and revenue growth. Previous experience selling AI or Customer Support/Experience software is a plus. | — | 5 |
| Strategic Solutions Engineer, West Decagon is looking for a Strategic Solutions Engineer to help shape the future of their AI-powered solutions in the enterprise space. This role involves pre-sales engineering, product strategy, and enterprise architecture, serving as a technical advisor to prospects and customers to drive value-based solutioning and integration of Decagon’s AI-native platform. | — | 5 |
| Strategic Finance Manager Decagon is a conversational AI platform company that empowers brands to deliver concierge customer experiences using AI agents. They are seeking a Strategic Finance Manager to own planning, financial modeling, and capital allocation, partnering directly with co-founders and leadership to drive strategic initiatives and build a scalable finance function to support hyper-growth. | — | 5 |
| Senior Director, Strategy and Operations Senior Director, Strategy and Operations for a conversational AI platform company. This role focuses on scaling post-sales execution, standardizing deployment processes, improving visibility, and partnering with GTM, Product, and Engineering to ensure successful customer outcomes. The role involves leading a team, driving cross-functional initiatives, and building repeatable systems for a rapidly scaling business. | — | 5 |
| Implementation Manager This role is for an Implementation Manager at a conversational AI platform company. The focus is on leading and scaling the implementation of AI agents for enterprise customers, owning the strategy, playbook, and execution of deployments. The role involves partnering with customers, sales, product, and engineering to ensure smooth, impactful, and successful AI agent rollouts, aiming to improve efficiency and reduce time to value using AI tools and automation. | — | 5 |
| Senior Software Engineer, Developer Platform Senior Software Engineer to build and evolve Decagon's internal developer platform, focusing on CI/CD, release automation, observability standards, platform tooling, and developer workflows to enhance engineer productivity and system operability. | — | 5 |
| Manager, Sales Development Manager, Sales Development at Decagon, a conversational AI platform company. Responsible for hiring, training, and scaling a team of SDRs to drive pipeline and sales growth. Focuses on account-based prospecting, multi-threaded outreach, and qualifying enterprise opportunities. Collaborates with GTM leadership to refine strategies and optimize processes. | — | 5 |
| Senior Technical Recruiter, Engineering Decagon is seeking a Senior Technical Recruiter to partner with company leaders and build their Engineering teams. The role involves engaging and closing top talent, optimizing interview processes, and meeting hiring goals in a fast-paced, AI-native environment. Experience in the AI talent landscape is preferred. | — | 5 |
| Staff Software Engineer, Enterprise Product Staff Software Engineer for the Enterprise Product team at Decagon, a conversational AI platform company. The role involves leading a full-stack product engineering team to build and scale the platform that empowers customers to create and optimize AI agents. This includes driving technical direction, creating AI-powered tools for non-technical users, building monitoring and analytics, and mentoring engineers. | Agent | 5 |
| Implementation Manager This role is for an Implementation Manager at Decagon, a conversational AI platform company. The manager will lead the implementation of AI agents for enterprise customers, focusing on strategy, execution, and scaling the implementation function. They will design playbooks, improve processes using AI tools and automation, and partner with various teams to ensure successful deployments and customer success. The role requires experience in implementations, consulting, or project management, with a preference for experience in deploying AI or customer service platforms. | — | 5 |
| Field Engineer Decagon is seeking a systems-minded Field Engineer to design, prototype, and build internal tooling, data infrastructure, and automated workflows for their conversational AI platform. This role focuses on creating systems that power feedback loops, automate workflows, connect APIs, and deliver actionable insights, enabling internal teams to operate efficiently. The engineer will leverage tools like ChatGPT and develop LLM-powered flows to automate repetitive tasks and improve internal processes. | Agent | 5 |
| Senior Solutions Engineer Decagon is seeking a Senior Solutions Engineer to act as a technical advisor and consultant for enterprise prospects and customers, driving the integration of Decagon's AI-native platform into complex customer ecosystems. This role involves pre-sales engineering, product strategy, and enterprise architecture, focusing on creating and architecting generative AI experiences. | — | 5 |
| Solutions Architect - Salesforce This role is for a Solutions Architect focused on integrating Decagon's conversational AI platform with Salesforce Service Cloud. The architect will design, extend, and integrate Salesforce solutions, acting as a technical advisor to customers and internal teams. Responsibilities include architecting scalable ticketing and case management solutions, designing integrations with external systems, and creating reference architectures. The role requires deep expertise in Salesforce Service Cloud and system integration. | — | 5 |
| Enterprise Account Executive Enterprise Account Executive at a conversational AI platform company, responsible for managing the full sales cycle for enterprise accounts, generating pipeline, and collaborating with internal teams to ensure customer success. The role involves closing complex deals and influencing go-to-market strategy. | — | 5 |
| Senior Solutions Engineer Senior Solutions Engineer for a conversational AI platform, focusing on pre-sales engineering, product strategy, and enterprise architecture. The role involves advising enterprise prospects and customers on integrating Decagon's AI-native platform into their ecosystems, creating generative AI experiences, and developing custom demonstrations. | — | 5 |
| Strategic Account Director Strategic Account Director for a conversational AI platform, focusing on enterprise sales to large brands. The role involves developing sales strategies, building relationships with stakeholders, collaborating with internal teams, and forecasting revenue. Requires experience in strategic or enterprise sales, a proven track record of revenue growth, and strong business acumen. | — | 5 |