Decagon

Solutions Engineer role focused on pre-sales, product strategy, and enterprise architecture for a conversational AI platform. Responsibilities include acting as a technical advisor, driving value-based solutioning, and integrating the AI platform into customer ecosystems. Requires customer-facing experience, ability to architect generative AI experiences, and communicate complex technical concepts.

Sales Development Representative (SDR) for a conversational AI platform company. The role focuses on identifying and qualifying new sales opportunities within complex enterprise sales cycles, engaging with technical and executive stakeholders, and growing the sales funnel through account-based outreach. This is a customer-facing sales role within a GenAI company.

Strategic Account Director for a conversational AI platform, focusing on enterprise sales to large brands. The role involves developing sales strategies, building relationships, collaborating with internal teams, and providing product feedback. Requires significant experience in strategic/enterprise sales and a consultative approach.

This role is a customer-facing position focused on guiding enterprise clients in deploying and adopting Decagon's conversational AI platform. It involves building customer relationships, acting as a strategic advisor, collaborating with Product and Engineering teams to surface customer needs, and influencing the product roadmap. The role requires experience in B2B SaaS, managing large customers, and strong communication skills, with a passion for the agent building process but not requiring coding ability.

Solutions Engineer role at a conversational AI platform company, focusing on pre-sales engineering, product strategy, and enterprise architecture. The role involves advising enterprise prospects and customers on integrating the company's AI-native platform into their complex ecosystems, creating custom demonstrations, and architecting generative AI experiences.

Enterprise Account Executive at a conversational AI platform company, responsible for managing the full sales cycle for enterprise accounts, generating pipeline, and collaborating with internal teams to ensure customer success. The role involves closing 7-figure deals and influencing go-to-market strategy.

Enterprise Account Executive at a conversational AI platform company, responsible for managing the full sales cycle for enterprise accounts, generating pipeline, and collaborating with internal teams to ensure customer success and revenue growth. Previous experience selling AI or Customer Support/Experience software is a plus.

Decagon is seeking a RVP of Strategic Sales to build and lead an enterprise sales team targeting Fortune 500 CTOs. The role focuses on driving revenue growth, building sales playbooks, and improving customer service through AI agents. Requires 4+ years of sales management experience, MEDDPICC training, and a proven track record of hitting sales targets.

Decagon is looking for a Strategic Solutions Engineer to help shape the future of their AI-powered solutions in the enterprise space. This role involves pre-sales engineering, product strategy, and enterprise architecture, serving as a technical advisor to prospects and customers to drive value-based solutioning and integration of Decagon’s AI-native platform.

Decagon is seeking a Strategic Solutions Engineer to act as a technical advisor and consultant to enterprise prospects and customers, driving value-based solutioning and integration of Decagon’s AI-native platform into complex customer ecosystems. This role involves pre-sales engineering, product strategy, and enterprise architecture, focusing on creating and architecting generative AI experiences for end-users.

Decagon is a conversational AI platform company that empowers brands to deliver concierge customer experiences using AI agents. They are seeking a Strategic Finance Manager to own planning, financial modeling, and capital allocation, partnering directly with co-founders and leadership to drive strategic initiatives and build a scalable finance function to support hyper-growth.

This role leads and evolves Decagon's IT operations as the company scales, focusing on building intelligent, automated systems to support a global workforce. The Senior Manager will define and execute a multi-year IT roadmap, transforming IT from tactical support to strategic enablement by leveraging AI-powered workflows, automation-first design, and modern ITSM practices. The role involves leading and mentoring a team, scaling IT operations globally, managing budgets, designing automated workflows, and collaborating with security and engineering teams to implement AI tools and ITSM platforms.

Staff Software Engineer for the Enterprise Product team at Decagon, a conversational AI platform company. The role involves leading a full-stack product engineering team to build and scale the platform that customers use to create, maintain, and optimize AI agents. This includes driving technical direction, leading complex initiatives, creating AI-powered tools for non-technical users, building monitoring and analytics, and mentoring engineers.

Senior Director, Strategy and Operations for a conversational AI platform company. This role focuses on scaling post-sales execution, standardizing deployment processes, improving visibility, and partnering with GTM, Product, and Engineering to ensure successful customer outcomes. The role involves leading a team, driving cross-functional initiatives, and building repeatable systems for a rapidly scaling business.

This role is for an Implementation Manager at a conversational AI platform company. The focus is on leading and scaling the implementation of AI agents for enterprise customers, owning the strategy, playbook, and execution of deployments. The role involves partnering with customers, sales, product, and engineering to ensure smooth, impactful, and successful AI agent rollouts, aiming to improve efficiency and reduce time to value using AI tools and automation.

Manager, Sales Development at Decagon, a conversational AI platform company. Responsible for hiring, training, and scaling a team of SDRs to drive pipeline and fuel sales growth. Collaborates with GTM leadership to refine outreach strategies and optimize processes.

Senior Software Engineer to build and evolve Decagon's internal developer platform, focusing on CI/CD, release automation, observability standards, platform tooling, and developer workflows to enhance engineer productivity and system operability.

This role is for an AVP of Strategic Sales at a conversational AI platform company. The individual will be responsible for building, scaling, and overseeing the Strategic Sales organization, managing a team of sales leaders, and driving revenue growth. The role requires extensive experience in B2B SaaS enterprise sales, leadership, and a strong understanding of sales methodologies and operations.

Manager, Sales Development at Decagon, a conversational AI platform company. Responsible for hiring, training, and scaling a team of SDRs to drive pipeline and sales growth. Focuses on account-based prospecting, multi-threaded outreach, and qualifying enterprise opportunities. Collaborates with GTM leadership to refine strategies and optimize processes.

Sales Development Representative (SDR) for a conversational AI platform company. The role focuses on identifying and qualifying new sales opportunities through outbound and inbound outreach, collaborating with marketing and account executives, and staying updated on product offerings and industry trends. Requires strong communication skills, curiosity about customer challenges, and a self-starter attitude. Prior sales or customer-facing experience is preferred, as is an interest in AI trends.

Decagon is seeking a Senior Technical Recruiter to partner with company leaders and build their Engineering teams. The role involves engaging and closing top talent, optimizing interview processes, and meeting hiring goals in a fast-paced, AI-native environment. Experience in the AI talent landscape is preferred.

Decagon is seeking a Senior Technical Sourcer to fuel its growth by owning the top of the funnel for critical engineering hires. This role involves partnering with leaders, developing creative sourcing strategies, building candidate relationships, and experimenting with new tools to attract world-class technical talent in a fast-paced, high-growth environment.

Decagon is seeking a founding Product Operations Manager to drive strategic clarity, execution pace, and operational excellence within the Product and Design organization. This role will establish the Product Operations function from scratch, optimizing product development processes, incorporating customer and data insights, and enabling the team. The ideal candidate has 6+ years of relevant experience, strong analytical and communication skills, and experience building cross-functional processes. Experience with generative AI products is a plus.

Senior Infrastructure Engineer at Decagon, a conversational AI platform company. The role focuses on designing, building, and operating production infrastructure for high-scale, low-latency systems, specifically supporting ML Infra for LLM inference. Responsibilities include owning critical services, improving reliability and performance, and enhancing developer tooling. The role requires experience in infrastructure at scale, meeting high availability and low latency targets, and strong observability skills.

Senior Infrastructure Engineer responsible for designing, building, and operating production infrastructure for high-scale, low-latency AI systems, specifically focusing on ML serving platforms for LLM inference. The role involves optimizing performance, ensuring high availability, and supporting various deployment architectures, including on-prem and air-gapped environments.

Staff Software Engineer for the Enterprise Product team at Decagon, a conversational AI platform company. The role involves leading a full-stack product engineering team to build and scale the platform that empowers customers to create and optimize AI agents. This includes driving technical direction, creating AI-powered tools for non-technical users, building monitoring and analytics, and mentoring engineers.

Senior Software Engineer on the Enterprise Product team at Decagon, a conversational AI platform company. The role focuses on building self-serve products and tools for customers to create, configure, train, and optimize AI agents. This involves designing scalable systems, intuitive interfaces, and monitoring/analytics for agent improvement, translating complex AI capabilities into accessible products for both technical and non-technical users.

This role is for an Implementation Manager at Decagon, a conversational AI platform company. The manager will lead the implementation of AI agents for enterprise customers, focusing on strategy, execution, and scaling the implementation function. They will design playbooks, improve processes using AI tools and automation, and partner with various teams to ensure successful deployments and customer success. The role requires experience in implementations, consulting, or project management, with a preference for experience in deploying AI or customer service platforms.

Decagon is seeking a systems-minded Field Engineer to design, prototype, and build internal tooling, data infrastructure, and automated workflows for their conversational AI platform. This role focuses on creating systems that power feedback loops, automate workflows, connect APIs, and deliver actionable insights, enabling internal teams to operate efficiently. The engineer will leverage tools like ChatGPT and develop LLM-powered flows to automate repetitive tasks and improve internal processes.

Decagon is seeking a Senior Solutions Engineer to act as a technical advisor and consultant for enterprise prospects and customers, driving the integration of Decagon's AI-native platform into complex customer ecosystems. This role involves pre-sales engineering, product strategy, and enterprise architecture, focusing on creating and architecting generative AI experiences.

This role is for a Solutions Architect focused on integrating Decagon's conversational AI platform with Salesforce Service Cloud. The architect will design, extend, and integrate Salesforce solutions, acting as a technical advisor to customers and internal teams. Responsibilities include architecting scalable ticketing and case management solutions, designing integrations with external systems, and creating reference architectures. The role requires deep expertise in Salesforce Service Cloud and system integration.

Decagon is seeking an experienced Contracts Negotiator to join their legal team. This role will focus on negotiating enterprise SaaS agreements, vendor contracts, and contributing to legal infrastructure for their conversational AI platform. The ideal candidate will have experience in SaaS or AI companies, familiarity with legal frameworks relevant to AI, and the ability to balance legal risk with business outcomes.

Staff Software Engineer, Infrastructure at Decagon, a conversational AI platform company. This role focuses on building and operating production infrastructure for high-scale, low-latency systems, including ML infra for LLM inference. The engineer will own critical services, improve reliability and performance, and enhance developer tooling. Requires 8+ years of experience in production infrastructure, with depth in areas like Core/Data/AI-ML/Platform/Voice, and a proven track record in meeting high availability and low latency targets.

Decagon is hiring a Talent Associate to support their recruiting operations and deliver exceptional candidate experiences for their conversational AI platform company. This role is for early-career recruiting professionals or those looking to pivot into recruiting, offering hands-on experience across the full recruiting lifecycle.

Enterprise Account Executive at a conversational AI platform company, responsible for managing the full sales cycle for enterprise accounts, generating pipeline, and collaborating with internal teams to ensure customer success. The role involves closing complex deals and influencing go-to-market strategy.

Senior Solutions Engineer for a conversational AI platform, focusing on pre-sales engineering, product strategy, and enterprise architecture. The role involves advising enterprise prospects and customers on integrating Decagon's AI-native platform into their ecosystems, creating generative AI experiences, and developing custom demonstrations.

Strategic Account Director for a conversational AI platform, focusing on enterprise sales to large brands. The role involves developing sales strategies, building relationships with stakeholders, collaborating with internal teams, and forecasting revenue. Requires experience in strategic or enterprise sales, a proven track record of revenue growth, and strong business acumen.

Sales Development Representative (SDR) for a conversational AI platform company. The role focuses on identifying and qualifying new sales opportunities for the company's AI solution, engaging with potential clients through various outreach channels, and collaborating with marketing and account executives. The company's technology enables enterprises to deploy AI agents for customer interactions.

Solutions Architect - Infrastructure role at Decagon, a conversational AI platform company. Focuses on pre-sales engineering, deployment architecture, and enterprise infrastructure strategy for integrating Decagon's AI platform into customer environments. Requires experience with containerization, cloud functions, and enterprise infrastructure, with a preference for AI/ML infrastructure solutions experience.

Decagon is a conversational AI platform that empowers brands to deliver customer experiences. They are looking for a Senior GTM Recruiter to scale their team by partnering with leaders, engaging top talent, and optimizing interview processes. The role requires 8+ years of full-cycle recruiting experience and experience building and scaling talent teams. Experience in the AI talent landscape is a plus.

Senior Solutions Engineer for a conversational AI platform, focusing on pre-sales engineering, product strategy, and enterprise architecture. The role involves advising enterprise prospects and customers on integrating Decagon's AI-native platform into their ecosystems, creating generative AI experiences, and developing custom demonstrations.

Director of Enterprise Sales for a conversational AI platform company, focusing on scaling sales operations, driving revenue growth, and leading a team of Account Executives. The role involves managing sales forecasting, pipeline management, identifying market opportunities, and developing sales strategies. Experience in B2B/SaaS sales, MEDDPICC methodology, and startup environments is preferred.

Strategic Account Director for a conversational AI platform company, focusing on closing deals with large enterprises and developing customer relationships. The role involves understanding customer needs, collaborating with internal teams, and providing product feedback.

Office Manager for a conversational AI platform company, responsible for office operations, executive and administrative support, and basic IT support. The role ensures a smooth and efficient office environment, supports employees and visitors, and handles logistics for events and daily operations.

Customer Marketing Manager role at a conversational AI platform company. Focuses on building customer advocacy, creating success stories, and managing engagement programs to deepen customer relationships and drive retention/expansion. Requires experience in customer marketing, strong storytelling, and program management.

This role is for a Revenue Strategy & Operations Manager at Decagon, a conversational AI platform company. The role focuses on shaping and executing the go-to-market strategy, managing forecasts and KPIs, optimizing business performance, and driving operational efficiency. It requires strong analytical and modeling skills, a "get it done" attitude, and ownership mindset.

Decagon is seeking a Procurement Manager to build and optimize procurement systems, relationships, and processes for their conversational AI platform company. The role involves negotiating with vendors, partnering with internal stakeholders, using data to assess performance, and championing procurement tooling and automation, including AI-enabled workflows.

This role is for a Pricing Strategist at a conversational AI platform company. The role sits at the intersection of Sales, Finance, and Strategy, focusing on developing pricing and packaging strategies, building internal deal processes, and supporting deal structuring and negotiation for enterprise opportunities. The goal is to accelerate and streamline the go-to-market motion.