Discord

This Director of Customer Experience role at Discord focuses on leading a CX transformation strategy that harnesses AI to improve customer support at scale. While the role champions AI-first models and partners with technical teams, its core function is product and operational leadership within customer experience, not direct AI/ML model development.

Senior Manager for Learning & Policy Implementation within Trust & Safety at Discord. This role focuses on operationalizing policies, managing knowledge infrastructure, training enforcement agents, and enabling BPO operations. The candidate will manage a team, set documentation standards, lead policy implementation, and ensure visibility to leadership. The role requires experience in T&S operations, team management, building operational functions, and using AI tools to enhance efficiency and quality.

Product Manager for Ad Formats at Discord, focusing on user engagement with advertising products, building ad formats across measurement, targeting, and ad interface solutions, and driving experimentation for ad formats. Requires strong product sense in ad formats, ability to thrive in ambiguity, experience shipping software, understanding of AI offerings, technical proficiency, and analytical ability with SQL.

Staff Product Manager for Safety Experience at Discord, focusing on defining the vision, strategy, and roadmap for safety tools and age-appropriate experiences. This role requires leadership in a consumer platform, expertise in Trust & Safety, and experience with ML-based products, aiming to improve safety outcomes and metrics.

The Legal Analyst will support the Commercial & Marketing and IP teams, managing contracts, advising on legal matters, and supporting IP initiatives. A key part of the role involves evaluating and implementing AI tools to improve legal workflows and processes, including a new contracts management system.

This role is responsible for building and operating Discord's Ads Policy Operations function, ensuring the integrity of the ads ecosystem. It involves creating enforcement workflows, making policy decisions, defining metrics, setting quality standards, and driving cross-functional initiatives to support the growing ads business. The role requires experience in Trust & Safety, ads enforcement, and familiarity with AI-powered tools for operational efficiency.

Discord is seeking a Director of Product Communications to lead product storytelling and develop/execute communication strategies for consumer and industry audiences. This role involves building out the Product Comms function, hiring and managing a team, and collaborating with cross-functional stakeholders to shape product news and initiatives. The focus is on amplifying product news, building media relationships, and providing counsel to internal teams within the consumer tech and gaming spaces.

Discord is seeking a Senior Product Manager to own their B2B Platform Analytics product end-to-end. This role involves defining strategy, roadmap, and execution for data tools offered to game developer and publisher partners. The PM will work closely with data engineering and data science, and be customer-facing to gather feedback and represent the product.

Discord is seeking a Recruiting Data Analyst to join their People Analytics team. This role will partner with the Recruiting function to optimize hiring processes by leveraging data, building predictive models, designing dashboards, and conducting analyses to measure and improve recruiting effectiveness. The analyst will also own reporting of critical recruiting metrics, create interactive dashboards, manage data within Greenhouse, build data pipelines using SQL, and support data governance practices.

This role is for an Administrative Business Lead at Discord, focusing on leading a team of Administrative Business Partners (ABPs) and providing executive support to leaders in the Law & Policy organization. The role involves mentoring the ABP team, managing performance reviews, strengthening executive-ABP relationships, and providing high-level administrative support including calendar management, travel coordination, and project management. It requires strong problem-solving, communication, and emotional intelligence skills, with a minimum of 4 years of administrative support experience and 1 year of people management experience.

Discord is seeking a Legal Vendor Program Manager to oversee relationships with outside counsel and legal service providers, manage e-billing platforms, enforce billing guidelines, and analyze spend. The role involves developing processes and tools for scaling legal vendor operations, partnering with Finance and Procurement, and reporting on spend and performance.

Strategy & Operations Manager for Discord's Consumer Revenue business, focusing on Nitro partnerships. This role involves deal strategy, financial modeling, pricing, analytics, and cross-functional operations to ensure partnership deals are structured and operationalized effectively.

Senior Product Manager for Discord's Nitro team, focusing on defining and launching premium features to drive subscriber growth and retention for gamers. This role involves leading cross-functional teams, defining product vision, and optimizing existing features.

Discord is seeking a seasoned Commercial Counsel to join their Legal team. This role will drive complex, high-impact transactions related to advertising, major partnerships, novel revenue streams, and product launches. The counsel will act as a strategic legal partner, advising on business, risk, and legal strategy, and will be responsible for negotiating and structuring various commercial agreements. The role also involves supporting international expansion, refining legal processes, and driving legal technology solutions.

Discord is seeking a seasoned Commercial Counsel to join their Legal team to drive complex, high-impact transactions related to advertising, major partnerships, novel revenue streams, and product launches. The role involves strategic legal partnership, high-stakes negotiations, and advising senior leadership on business, risk, and legal strategy. Responsibilities include operating across the full lifecycle of advertising transactions, structuring commercial agreements, providing guidance on new business models, and partnering with leadership on commercial strategy and risk assessment. The ideal candidate has 7+ years of commercial legal experience, expertise in technology licensing and strategic partnerships, and experience with privacy issues.

Director, Developer Solutions at Discord, focusing on building partnerships in the games industry to accelerate adoption of Discord's engagement and monetization solutions like social SDK, analytics, commerce, and collectibles. This role involves building partnership and sales strategies, leading deal execution, and acting as an evangelist for Discord's products.

Discord is looking for an Integrated Marketing Manager to lead the marketing strategy and execution for their Nitro subscription service. This role will focus on developing and owning full-funnel marketing plans for key marketing moments, product launches, and promotions, with the goal of driving subscriber growth. The ideal candidate will have a strong background in integrated or brand marketing, deep roots in the gaming industry, and excellent storytelling and cross-functional leadership skills.

Product Counsel for Consumer Revenue at Discord, advising on digital goods, subscriptions, virtual currency, and marketplaces. Focuses on consumer protection compliance and enabling product innovation.

Staff Software Engineer for Discord's Consumer Revenue team, focusing on building and scaling premium user experiences like Nitro, Shop, and Server Boosting, and shaping technical strategy for user identity. This full-stack role involves collaborating across Product, Data Science, Design, and Marketing to deliver best-in-class consumer products, driving growth and laying the foundation for new monetization opportunities.

Data Scientist, Analytics role at Discord focused on leveraging data science and analytics to improve user experience, define KPIs, build dashboards, and conduct A/B testing. The role partners with various teams throughout the product lifecycle.

Staff Technical Program Manager for Revenue Product Compliance at Discord. This role focuses on developing and driving revenue projects and compliance programs, working closely with Engineering, Product, and Legal teams to ensure compliant business operations for premium experiences like Nitro and Orbs. Requires extensive TPM experience, particularly with e-commerce platforms, monetizable products, and regulatory needs in payment processing.

Product Designer for Discord's Ads team, focusing on the 'Quests' ad product. The role involves the full end-to-end product development process, from concept to launch and iteration, partnering with engineers, PMs, researchers, and data scientists. Key responsibilities include understanding revenue goals, presenting designs, creating wireframes and mockups, testing, and maintaining the design pattern library. Requires 2+ years of experience in shipping web/app products, with a focus on advertising experiences, strong product thinking, and proficiency in Figma. Bonus points for design systems, prototyping, gaming experience, animation, and web development skills.

Associate Product Counsel for Discord's Consumer Revenue products, advising on digital goods, subscriptions, consumer protection, and cross-functional partnerships. Focuses on legal guidance for product development and compliance in digital economies.

Discord is looking for a Travel Services Manager to support employees with corporate travel. This role involves managing travel logistics, policies, vendor relationships, and ensuring a positive traveler experience. The ideal candidate has experience in corporate travel, strong customer service skills, and organizational abilities.

Discord is hiring an Account Executive to build out their new Advertising Solutions (Quests) business line, focusing on the Tech verticals. This role involves generating revenue, providing market insights, and developing scalable sales processes for gaming-aligned brands.

This role is for a Workplace Operations Program Manager at Discord, responsible for the day-to-day physical operation of the San Francisco HQ, including facilities, vendor management, and employee experience programs. The role requires strong operational skills, vendor management, budget tracking, and excellent communication to create a welcoming and inclusive workplace.

This role is for a Global Agency Development Lead at Discord, focusing on building strategic relationships with advertising agencies and brands to drive revenue through partnerships. The position involves developing and executing agency strategies, removing adoption barriers for Discord's advertising solutions, and acting as a thought leader in the industry. It requires extensive experience in brand advertising partnership sales or agency relationship management, deep holding company relationships, and strong executive presence.

Discord is seeking a Public Policy Lead for U.S. States to build trust and find common ground with policymakers and regulators. This role involves educating decision-makers on Discord's mission and products, advocating for the company's positions on legislative and regulatory initiatives, and engaging with public policy coalitions. The lead will also monitor policy developments, develop policy materials, and collaborate with internal cross-functional teams. The ideal candidate has 5+ years of experience in government or public policy advocacy, with a deep understanding of U.S. States policymaking and experience in technology policy related to online safety, privacy, or content moderation.

Discord is seeking a Public Policy Lead for U.S. States to build trust and find common ground with policymakers and regulators. The role involves advocating for Discord's positions on legislative and regulatory initiatives, engaging in public policy coalitions, monitoring policy developments, and developing policy materials. The role requires collaboration with cross-functional teams and a deep understanding of technology policy, including online safety and privacy.

Discord is seeking a Senior Manager, Solutions Architect for their Games team. This role involves leading a team responsible for helping game developers integrate Discord's tools and optimize their community presence. The position requires people leadership, technical expertise in game development, and a player-coach approach, with a focus on scaling integration processes and building strong partner relationships. The role contributes to product roadmaps and collaborates with cross-functional teams.

Senior Manager, Ads, Revenue & Commerce Policy at Discord. This role focuses on developing and managing policies for revenue-generating products like advertising and subscriptions, ensuring user and brand safety while enabling business growth. The position involves leading a team, advising product teams, translating regulations into policy, and collaborating across various departments. It requires experience in trust and safety, content policy, or advertising policy, with a strong understanding of advertising standards and platform integrity.

Senior Product Design Manager for Discord's Engagement organization, focusing on core social systems like voice and messaging to deepen user engagement and retention. The role involves leading a team of designers, collaborating with Product and Engineering, and ensuring world-class product execution.

Product Designer for Discord's Notifications team, focusing on enhancing the notification experience for millions of users to improve engagement and connection within the platform. This role involves end-to-end ownership of notification initiatives, from design to delivery across all platforms, with a strong emphasis on user experience, data-informed decisions, and collaboration within a high-velocity growth team.

Staff Product Marketing Manager for Discord Nitro's third-party benefits ecosystem. This role defines the strategic roadmap for partner perks, crafts value propositions, and owns the go-to-market strategy for the program and new perk launches. Requires experience in product marketing, GTM strategy, and cross-functional leadership, with a passion for gaming or community platforms.

Account Executive for Discord's APAC Gaming Advertising Solutions team in Japan, focusing on connecting game companies with player communities on Discord.