Harvey

Enterprise Customer Success Manager role focused on guiding clients in adopting and deriving value from Harvey's AI solutions, acting as a trusted advisor and driving adoption of LLMs within client workflows.

This role is for the Head of Web at Harvey, an AI company focused on transforming legal and professional services. The primary responsibility is to shift the web function from reactive execution to proactive product ownership, owning the strategy, technology, conversion, navigation, and growth of the company's web presence ([harvey.ai](http://harvey.ai)). The role involves building a roadmap, managing a team of designers and engineers, and driving the creative direction for major initiatives. The ideal candidate has deep product instincts and experience owning a marketing site end-to-end, with a focus on rigorous, data-informed decision-making.

This role is for a Head of Web at Harvey, an AI company transforming legal and professional services. The primary focus is to shift the web function from reactive execution to proactive product ownership, defining and executing the creative and product vision for the Harvey web presence ([harvey.ai](http://harvey.ai)). Responsibilities include building roadmaps, driving projects, managing a team of designers and engineers, and owning the web tech stack, conversion strategy, and design system. The ideal candidate has deep product instincts and experience owning a marketing site end-to-end.

This role focuses on building and managing strategic alliances with cloud hyperscalers (AWS, Microsoft/Azure) and frontier AI labs. The goal is to drive joint go-to-market strategies, co-product development, co-investment, and co-marketing initiatives to create compounding advantages for Harvey. The role involves defining alliance strategy, owning executive relationships, developing joint business plans, and leading a team of partner managers. While the company is AI-focused, this specific role is in business development and partnerships, not directly building AI models or systems.

Commercial Counsel for an AI company specializing in legal and professional services, focusing on drafting, reviewing, and negotiating AI SaaS contracts for the EMEA region. The role supports the Go-To-Market team and contributes to establishing the legal function in EMEA.

This role is for a Mid Market Account Executive in Paris for Harvey, an AI company focused on legal and professional services. The AE will drive growth of AI solutions, manage a book of business, and achieve revenue targets. They will build relationships, conduct client evaluations, and collaborate with engineering and product teams. The role requires experience selling complex software solutions, managing sales cycles, and understanding AI's potential applications. Fluency in English and French is required.

This role is for a User Operations Manager to lead a customer support team, focusing on operational excellence, accountability, and continuous improvement. The manager will oversee daily operations, drive efficiency through process optimization and automation, and partner with Product and Engineering teams. The role requires experience in customer support management, team leadership, and scaling operations.

Technical Account Manager for an enterprise AI platform, focusing on high-touch support for strategic customers, incident management, and proactive issue resolution. This role acts as a primary escalation point, coordinating across internal teams and translating technical issues for senior customer stakeholders.

This role focuses on customer integration and adoption of an AI platform for legal services, acting as a liaison between customers and product/engineering teams. It involves building relationships, leading training, and translating legal needs into product feedback.

This role is for a Customer Success Leader in APAC for Harvey, an enterprise AI platform for legal services. The leader will manage a team of CSMs, drive customer adoption and retention, develop regional playbooks, and act as a liaison between customers and internal teams. The role requires experience in enterprise SaaS customer success, team management, and a builder's mindset, with a preference for legal tech or AI familiarity.

Staff Product Manager to own and scale Harvey's Embedded Experiences product area, focusing on integrations with tools like Microsoft Word and Outlook, and defining Harvey's external API strategy and developer experience. The role involves cross-functional leadership, partner collaboration, and driving commercial sense through ecosystem capabilities.

Sales Development Representative at Harvey, an AI company transforming legal and professional services. Responsible for driving pipeline, qualifying leads, and supporting the sales team by articulating the value of AI solutions to potential customers. Requires experience in sales development, strong communication skills, and proficiency with sales tools. Focuses on customer acquisition and pipeline generation for AI-powered products.

This role supports Product and Design leaders in building and scaling high-performing teams within an AI company. The People Business Partner will advise on org design, team structure, performance management, and navigate complex people situations in a fast-paced, ambiguous environment. The company is scaling rapidly and defining a new category in professional services using AI.

This role is for a Support Operations Manager at Harvey, an AI company transforming legal and professional services. The manager will build and scale systems, processes, and cross-functional partnerships for world-class support. Responsibilities include managing a team, leading operational initiatives, optimizing support tooling (like Zendesk), defining and tracking key metrics, formalizing feedback loops with Product and Engineering, and improving QA/training processes. The role requires experience in Support Operations, managing teams, designing workflows, using support tooling, and leveraging AI-driven tools to improve support outcomes. Compensation is $174,000 - $236,000 USD.

This role is for a Support Operations Manager at Harvey, an AI company transforming legal and professional services. The manager will build and scale systems, processes, and cross-functional partnerships for world-class support. Responsibilities include managing a team, leading operational initiatives, owning support tooling, defining metrics, and formalizing feedback loops with Product and Engineering. The role requires experience in Support Operations, managing teams, designing workflows, optimizing tooling, and leveraging AI-driven tools to improve support outcomes. The company is scaling rapidly and defining a new category in AI for professional services.

This role is for a Support Operations Manager at Harvey, an AI company transforming legal and professional services. The manager will build and scale systems, processes, and cross-functional partnerships for world-class support. Responsibilities include managing a team, leading operational initiatives, optimizing support tooling (like Zendesk), defining and tracking key metrics, formalizing feedback loops with Engineering, and improving QA/training processes. The role requires experience in Support/CX Operations, leading cross-functional initiatives, managing teams, systems thinking, familiarity with support tooling, and success using AI-driven tools to transform support outcomes. It's a strategic, execution-oriented role focused on building the infrastructure behind support to enable scaling.

Director of Product Design for Core Product at Harvey, an AI-powered legal copilot company. This role leads design strategy, execution, and team management for a product that helps lawyers generate high-quality work product faster and more reliably. The focus is on creating cohesive, high-craft user experiences for complex, multi-step AI-driven workflows, ensuring customer trust and business outcomes in a fast-scaling environment.

Staff Product Manager to drive the strategy, development, and delivery of Harvey's Knowledge Platform, focusing on integrations with legal content and tools to strengthen user engagement. This role involves owning a critical product area end-to-end, collaborating with engineering and business development, and expanding the connector ecosystem for enterprise customers.

Commercial Counsel for an AI company, focusing on drafting, reviewing, and negotiating AI SaaS contracts and establishing the legal function in EMEA. The role supports the Go-To-Market team and involves working on various legal issues in a fast-paced startup environment.

This role is for a Legal Engineer in Sweden who will work with customers to understand their legal workflow challenges and demonstrate how Harvey's AI solutions can address them. The role involves acting as a credible expert, leading product demonstrations, and partnering with marketing and sales teams. It requires a legal qualification, fluency in Swedish and English, and experience practicing law at a top-tier firm. The role is customer-facing and focuses on the sales strategy and customer adoption of AI solutions within the legal domain.

This role is for a Legal Engineer at Harvey, a company that uses AI to transform legal and professional services. The Legal Engineer will work directly with lawyers to understand their workflow pain points, recommend solutions, and translate feedback into product direction. They will partner with product, engineering, sales, and marketing to shape the product roadmap and build tailored demonstrations and use cases. The role requires a JD or equivalent legal qualification and at least 3 years of legal practice experience. While the role involves understanding and shaping AI-powered legal solutions, the core function is product-focused, acting as a bridge between customers and the product/engineering teams, rather than directly building or researching AI models.

Sales Development Representative for an AI company specializing in legal and professional services, focusing on pipeline creation and customer engagement.

This role is for a GTM Enablement Manager supporting the EMEA region for Harvey, an AI company transforming legal and professional services. The manager will be responsible for onboarding and training EMEA reps, localizing content, driving regional GTM programs, and managing stakeholder communications. The role requires experience in enablement or training, strong communication skills, and familiarity with GTM functions and AI/SaaS is a plus.

Head of Customer Success, Enterprise (Americas) for an AI platform company. Owns strategy, execution, and outcomes for enterprise customer success in the Americas, leading a team of CSMs to drive value realization and ROI from the AI platform. Focuses on NRR, adoption, renewal targets, building scalable CS processes, and acting as the voice of the customer to Product and Engineering.

Head of Customer Success, EMEA for an AI company specializing in legal and professional services. This role focuses on leading and scaling the Customer Success organization, driving value realization, retention, and expansion of enterprise customers. It involves team leadership, strategic customer engagement, operational excellence, and cross-functional collaboration to ensure customer satisfaction and inform product development.

This role is for a Privacy and AI Counsel at Harvey, a company transforming legal and professional services with AI. The counsel will work with the Head of Privacy to maintain a culture of privacy and security, collaborate with legal and go-to-market teams, advise engineering and product teams on privacy laws and regulations globally, and partner with security to safeguard data. Responsibilities include drafting Data Processing Agreements, developing global privacy programs, preparing Data Protection Impact Assessments, evaluating the impact of privacy laws on product developments, monitoring changes in privacy and AI regulations, supporting AI-specific regulation compliance, assisting in AI system classification and risk assessment, and partnering on AI principles like transparency and accountability.

Product Counsel at Harvey, a company transforming legal and professional services with AI. This role partners with Engineering, Product, and Design teams to provide legal guidance on B2B AI systems, advise on regulatory frameworks, and support product communications. Requires a law degree, 4+ years of experience, and knowledge of AI, IP, privacy, and product liability laws.

Sales Development Representative responsible for driving adoption of AI solutions in legal and professional services markets by creating early-stage pipeline through personalized outbound prospecting and inbound lead qualification.

This role is for a Head of Content & Strategy at Harvey, an AI company focused on legal and professional services. The primary responsibility is to own and execute the content strategy to establish Harvey as an authoritative voice, drive awareness, and support the go-to-market pipeline. The role involves managing content across various channels, including social media, blog, video, and SEO, and leveraging AI tools for production efficiency. While the company is AI-focused, this specific role is in content and strategy, not core AI development.

Harvey is seeking a Head of Content & Strategy to own their content engine and transform how they scale storytelling across channels. This role will be responsible for building and executing a holistic content strategy that establishes Harvey as the authoritative voice in legal AI, drives awareness in key markets, and fuels the pipeline for GTM. The role requires both editorial instinct and operational rigor, with a social-first mindset to turn company moments, ideas, and product launches into high-velocity content. The Head of Content & Strategy will also pilot automation and AI tools to improve production efficiency and accelerate distribution.

This role focuses on defining and executing the product-led growth strategy for an AI platform in the legal and professional services sector. The lead will own user acquisition, activation, and expansion through experimentation, feature development, and cross-functional collaboration with Product, Marketing, Engineering, Design, Sales, and Customer Success. The goal is to accelerate the company's trajectory by optimizing key growth metrics and informing pricing and packaging strategies.

This role is for a Mid Market Customer Success Manager at Harvey, a company that uses AI to transform legal and professional services. The CSM will own value realization for customers, guide them in integrating AI into their workflows, drive adoption, and act as a liaison between customers and the Product/Engineering teams. The role focuses on customer relationships, success metrics, and expansion/renewal, rather than direct AI/ML development.

Customer Success Manager role focused on guiding mid-market clients through their journey with Harvey's AI solutions, ensuring adoption, value derivation, and seamless integration into their workflows. The role involves training, relationship management, process creation for scalability, and acting as a feedback loop to internal teams.

This role is for a Mid Market Account Executive at Harvey, an AI company focused on transforming legal and professional services. The AE will drive growth by managing a book of business, understanding client challenges, and presenting AI solutions. They will manage the full customer lifecycle, achieve revenue targets, build relationships with decision-makers, conduct product demonstrations, and collaborate with engineering and product teams. The role requires a proven track record in selling complex software solutions, managing a sales cycle, and conveying technical concepts to non-technical audiences. Experience in the legal industry is a plus.

Enterprise Account Executive at Harvey, a company transforming legal and professional services with AI. Responsible for driving growth and success of AI solutions within legal and professional services markets by establishing and growing relationships with enterprise clients, understanding their challenges, and presenting AI solutions. This role involves managing the full sales cycle, achieving revenue targets, collaborating with engineering and product teams, conducting product demonstrations, and developing the sales playbook.

Solutions Marketing Lead for an enterprise-grade agentic AI platform for legal and professional services, focusing on translating product capabilities into customer-ready solutions, workflows, and messaging to drive adoption and support sales.

Solutions Marketing Lead for an AI company transforming legal and professional services. Focuses on translating product capabilities into practical workflows, use cases, and customer-ready assets for enterprise sales motions. Requires B2B SaaS marketing experience and ability to connect technical features to business value.

Enterprise Customer Success Manager for an AI company, focusing on client adoption, value derivation, and integration of AI solutions into client workflows. Responsibilities include strategic implementation, training, client relationship management, success metrics management, advocacy, health monitoring, and relaying customer insights. Requires background in consulting or strategic customer success in Enterprise SaaS or legal environments, strong communication, strategic planning, prioritization, and teamwork skills.

This role focuses on integrating Harvey's AI platform into legal workflows, driving adoption, and providing feedback to product and engineering teams. It requires legal expertise and customer-facing skills to act as a trusted advisor to law firms and in-house counsel.

This role focuses on designing and scaling a customer education certification program for Harvey, an AI-powered legal tech company. The manager will own the end-to-end vision and execution of certifications, including defining frameworks, launching exams, and measuring impact, working closely with Product, User Operations, Customer Success, Legal Engineering, and Marketing teams.

This role focuses on building and scaling a customer education and certification program for an AI-powered legal tech company. The manager will design certification frameworks, assessments, and manage the end-to-end program to drive product expertise and customer value. It requires experience in SaaS/AI certification leadership and professional services credentialing.

Harvey is seeking a Certifications & Credential Manager to design and scale their customer education certification program for their AI-powered legal and professional services platform. This role involves defining credential frameworks, launching exams, managing program operations, and collaborating with various internal teams to ensure certifications reflect product expertise and drive customer value.

This role focuses on creating and maintaining customer-facing knowledge resources (Help Center articles, how-to guides) for an enterprise AI product. The specialist will ensure content is clear, accurate, and optimized for self-service, collaborating with product, marketing, and support teams. The goal is to improve customer understanding and support efficiency.

This role focuses on creating and maintaining customer-facing knowledge content (Help Center articles, how-to guides) for a SaaS product in the legal/professional services domain. The goal is to empower customers with self-service resources, improve the support experience, and ensure accurate, accessible product information. Responsibilities include content creation, revision, optimization based on customer feedback and performance metrics, and knowledge management. While the company uses AI, this role is about content and customer education, not direct AI/ML development.

This role focuses on creating and maintaining customer-facing knowledge content (Help Center articles, how-to guides) for an enterprise AI product. The Content Specialist will ensure content is clear, accurate, and optimized for self-service, working closely with Product, Marketing, and Support teams. The goal is to improve customer understanding, support experience, and enable effective use of the AI product. Experience with SaaS documentation and a background in customer service or support are required, with bonus points for CMS or AI-driven workflow experience.

This role is for a User Operations Specialist at Harvey, a company transforming legal and professional services with AI. The specialist will be the first line of support for internal teams and external customers, managing non-technical inquiries and ensuring a seamless user experience. The role offers opportunities for career growth in technical support and exposure to complex workflows within a fast-paced, high-growth startup environment.

This role is for a User Operations Specialist at Harvey, an AI company focused on transforming legal and professional services. The specialist will be the first line of support for internal teams and external customers, managing non-technical inquiries and ensuring a seamless user experience. The role is designed for early-career professionals who are eager to learn and grow within the User Operations team, with opportunities to expand technical skills over time. Responsibilities include responding to inquiries, resolving requests, documenting issues, escalating technical problems, maintaining product knowledge, and contributing to knowledge base articles. The company emphasizes a fast-paced, high-growth environment and offers professional development opportunities.

This role is a Technical User Operations Specialist for an AI-driven legal tech company. The primary focus is on frontline customer support, troubleshooting technical and product-related issues including AI output quality, and documenting interactions. The role requires experience with enterprise customers and AI-driven products, but the core function is support, not AI development or research.