Synthesia

Solutions Consultant for Synthesia, an AI video platform, focusing on technical validation and value realization for prospects and customers. This role bridges Sales, Customer Success, and Product, ensuring customers achieve business outcomes and successful workflows.

This role provides first-line technical support to enterprise customers for an AI video platform, investigating and resolving issues, escalating complex cases, and documenting solutions. It requires 1-3 years of experience in technical support or a similar role, strong troubleshooting and communication skills, and a basic understanding of SaaS platforms.

This role focuses on enabling customer-facing teams (Customer Success, Support, Services) for an AI video platform. The Manager of Post-Sales Enablement will develop and execute enablement programs to improve customer adoption, retention, and overall customer experience. Key responsibilities include cross-functional alignment, strategy development, program execution, field engagement, and leveraging AI/automation for efficiency. The role requires experience in post-sales enablement, customer success methodologies, training, and influencing senior leadership within a fast-paced, high-growth environment.

Solutions Architect for Synthesia, a leading AI video platform for business. The role focuses on customer adoption, value, and business impact by designing solutions, leading implementations, and acting as a technical advisor. It involves working with Sales, Product, and Engineering to ensure successful deployment and operationalization of the platform, demonstrating its capabilities, and gathering customer feedback for platform evolution. Requires strong technical, commercial, and stakeholder management skills.

This role is for a Regional Director of Sales at Synthesia, an AI video platform company. The primary focus is on leading and growing a sales team to drive Annual Recurring Revenue (ARR) by landing and expanding strategic enterprise accounts. The role involves recruiting, coaching, and developing Account Executives, ensuring pipeline generation, and collaborating with marketing and customer success teams. While the company is AI-focused, the role itself is in sales leadership, not directly building or researching AI.

Solutions Consultant for Synthesia, an AI video platform. The role focuses on driving technical validation and value realization for prospects and customers, ensuring adoption and expansion based on clear business outcomes. Responsibilities include leading discovery, owning solution design, making value tangible through demos and pilots, driving first value and early adoption, unlocking expansion, and building repeatability across the business. This is a customer-facing role at the intersection of Sales, Customer Success, and Product.

Strategic Account Executive for an AI video platform, focusing on landing and expanding high-value enterprise customers. The role involves driving ARR, pipeline generation, accurate forecasting, and educating market leaders on AI video's business applications. Requires extensive B2B SaaS sales experience, strong prospecting skills, and the ability to develop compelling value propositions.

Synthesia is seeking an Enterprise Account Executive to join their US team. The role involves running a full sales cycle for Enterprise customers, building account plans, and identifying top targets. The ideal candidate will have successful outbound sales experience, strong business acumen, and the ability to develop compelling value propositions. Experience with video SaaS and AI is a plus.

The Renewals Manager will drive future growth by navigating commercial/contractual discussions with customers and retaining revenue at scale. This role partners with Product, Customer Enablement, and RevOps to design, test, and implement scalable digital engagement and adoption solutions. The manager will collaborate with commercial teams for a cohesive renewal experience, engage in business-level and technical conversations with C-suite executives at emerging and mid-market customers, and architect automated programs to support adoption at scale. The ideal candidate has 3+ years of Sales, Customer Success, or Account Management experience in enterprise b2b SaaS, manages a high volume of accounts using various tools and automation, and has a solid understanding of Enterprise SaaS applications. Responsibilities include owning and driving the renewals process, engaging with key decision-makers, maintaining and reporting a rolling 120-day forecast, negotiating and executing renewal contracts, preparing proposals, and identifying upsell/cross-sell opportunities.

Digital Designer for Synthesia, an AI video platform, focusing on crafting corporate templates and visual storytelling for their customer services content creation team. The role involves end-to-end project execution, collaboration, and staying updated on design trends, requiring proficiency in design software and a strong portfolio.

Synthesia is seeking a Workplace Manager for their NYC office. This role involves managing the day-to-day operations of the office, ensuring a positive employee experience, managing vendors, and supporting office culture. The ideal candidate has 4+ years of experience in workplace management, is tech-savvy, highly organized, and solutions-oriented.

Synthesia is seeking a Workplace Manager for their London office to oversee daily operations, enhance the employee experience, and ensure the office runs seamlessly. This role involves managing front-of-house, facilities, vendor relationships, and implementing workplace initiatives to support culture and engagement. The ideal candidate is proactive, organized, and has at least 4 years of experience in workplace or office management.

This role is for a Delivery Program Manager at Synthesia, a leading AI video platform for businesses. The role focuses on coordinating the execution of design work for enterprise projects, managing production planning, resource allocation, and delivery tracking. It requires experience in project management within a SaaS environment and comfort with automation tooling for streamlining processes.

Sales Development Representative for an AI video platform company. Responsibilities include lead qualification, conducting discovery calls, scheduling demos, tracking CRM activity, identifying target accounts, and executing outbound prospecting campaigns.

This role is for a Senior Brand Designer focused on experiential design for Synthesia, a leading AI video platform. The designer will shape how the brand appears in global events, physical environments, and digital experiences, from concept to production. Responsibilities include designing event presence, spatial environments, print assets, merchandise, and digital experiential moments. The role requires strong visual craft, deep knowledge of print production, and experience translating physical-to-digital brand experiences. While the company is an AI leader, this specific role is in brand design and does not involve building or shipping AI models.

Synthesia is seeking an IT Systems and Support Engineer with 6+ years of experience in IT administration, systems engineering, or infrastructure operations. The role involves designing, maintaining, and scaling IT infrastructure, leading troubleshooting, automating IT processes, and implementing compliance controls. Experience with identity platforms, device management, and SOC2/ISO27001 standards is required. The role is based in London.

The Senior Brand Designer, Experiential role at Synthesia, a leading AI video platform for business, focuses on shaping the company's presence in physical and digital experiential moments globally. This includes designing event presence, booths, spatial environments, signage, print assets, merchandise, and digital experiential content. The role requires strong visual craft, deep knowledge of print production, and experience translating physical-to-digital brand experiences, with a producer mindset for balancing creative ambition with feasibility.

This role is for a GTM Methodology Lead at Synthesia, an AI video platform company. The lead will own the global rollout and adoption of revenue methodologies like MEDDPICC and Command of the Message across Sales and Post-Sales teams. Responsibilities include developing strategy, designing training, embedding methodologies into CRM and processes, and measuring effectiveness to accelerate revenue growth and forecast accuracy. The ideal candidate has extensive experience in B2B SaaS revenue enablement and GTM strategy.

Sales Development Representative for an AI video platform company. The role focuses on generating leads through inbound and outbound activities, educating prospects, and setting up meetings for the sales team. Requires native German and English fluency, interest in SaaS solutions, and strong communication skills.

Customer Support Associate for Synthesia, an AI video platform. Responsibilities include responding to customer inquiries, resolving issues, escalating complex cases, and maintaining customer records. Requires 1+ year of technical support experience, strong communication skills, and CRM proficiency.

This role is for a Webflow Developer / Front-End Engineer on the Marketing Website team at Synthesia, an AI video platform company. The primary responsibilities include building and maintaining pages and components in Webflow, implementing custom front-end functionality using JavaScript, and supporting internal SEO and automation tools running on AWS. The role also involves improving performance, accessibility, and technical SEO, and collaborating with design, SEO, and growth teams. While the company is AI-focused, this specific role is centered on the marketing website's front-end and supporting tooling, not direct AI/ML model development.

This role is for a Senior Analytics Engineer responsible for building and evolving the analytics foundations that power product decision-making. The engineer will work with Product, Analytics, and Engineering to transform raw product data into trusted datasets and metrics, owning the principles behind data modeling for self-serve and AI use cases. The role requires strong dbt and SQL skills, a product mindset, and a focus on data quality and trust.

This role is for a Director of Customer Success at Synthesia, an AI video platform company. The primary focus is on building and managing a customer success team, driving ARR, establishing trusted advisor relationships with enterprise clients, and ensuring customer value, adoption, retention, and growth. The role involves strategic account planning, team recruitment and coaching, and collaborating with product teams. It is not a hands-on AI/ML development role.

Sales Development Representative for an AI video platform company. Focuses on inbound lead qualification, prospecting, and setting up meetings for Account Executives. Requires sales background or interest, strong communication skills, and ability to work in a fast-paced environment.

Synthesia is seeking an experienced Regional Director of Strategic Sales to lead the team responsible for landing and expanding their largest customers. This role involves recruiting and developing sellers, driving sales excellence, and defining strategies for large organizations. The ideal candidate is a first-line leader who thrives in coaching their team and has a proven track record in managing senior sellers with high quotas in complex sales environments.

Digital Designer for Synthesia, an AI video platform, focusing on creating corporate templates and unlocking visual storytelling for enterprise customers in the French and EMEA markets. The role involves end-to-end project execution, collaboration, and staying abreast of industry trends, with a strong emphasis on design quality and brand identity.

Digital Designer for an AI video platform, focusing on creating corporate templates and visual storytelling for enterprise customers in the German market. The role involves end-to-end project execution, brand identity maintenance, and collaboration within a fast-paced environment.

Strategic Account Executive for Synthesia, an AI video platform, focusing on landing and expanding high-value customers in the DACH region. Requires native-level German and experience in B2B SaaS sales to large enterprises.