This role focuses on managing the performance and operational delivery of BPO (Business Process Outsourcing) networks that support Uber's Sales Operations in Latin America. The specialist will work with contact centers to improve metrics, implement action plans, and deploy tactical projects for acquiring new users (restaurants, retailers, merchants) through various channels like phone, chat, and email. The role requires expertise in Sales operations within contact centers and a passion for customer experience.

This role focuses on improving platform safety and compliance in the Andean, Central American, and Caribbean regions for Uber. It involves analyzing incident data, implementing safety initiatives, monitoring safety perception, and supporting new city/product launches. The role requires strong analytical, problem-solving, and stakeholder management skills, with a data-driven approach to drive strategic decisions and operationalize processes.

Strategy and Operations Manager at Uber in Bogota, Colombia. This role focuses on managing operations, driving growth, and operational efficiencies through strategic initiatives and data-driven decision-making. The candidate will own strategy development, monitor operational and financial metrics, optimize processes, and collaborate with product teams for marketplace improvements. Requires strong analytical and problem-solving skills, with preferred knowledge of Python and SQL.