Decagon
Vertical AI · Customer support AI agents
Vertical AI · Customer support AI agents
Decagon currently has 42 active AI-related job listings. The majority of these roles, 88%, are focused on agents, with a smaller number in serving infrastructure and post-training. Engineering is the dominant function, with 32 positions, followed by product roles. The company is actively hiring in the United States and the United Kingdom. Recent hiring trends show a significant increase, with 16 new AI roles posted in the last 30 days, a 433% rise compared to the previous 30-day period.
Currently tracking 36 active AI roles, up 118% versus the prior 4 weeks. Primary focus: Agent · Engineering. Salary range $150k–$430k (avg $281k).
Decagon currently has 43 active AI-related roles in our index. The most common open titles are: Senior Agent Product Manager (4), Customer Engineer, Agent Builder - Spanish Speaking (3), Engineering Lead, Strategic Deals (2), Engineering Manager, Agents (2), Senior Research Engineer (2). Most positions are in Engineering and Product.
Decagon's active AI hiring is concentrated in: agents (88%), serving infrastructure (5%), post-training (5%). These categories follow a seven-stage AI lifecycle: data, pre-training, post-training, serving infrastructure, agents, evaluation, and application.
Decagon is hiring AI talent in: United States (33 roles), United Kingdom (6 roles), Germany (1 role), Canada (1 role).
Job postings at Decagon most frequently mention: Agentic Systems, Planning & Reasoning, System Design, Machine Learning, A/B Testing.
In the past 30 days, Decagon has posted 16 new AI-related roles.
| Title | Stage | AI score |
|---|---|---|
| Senior Agent Product Manager Senior Product Manager role focused on the successful delivery, adoption, and expansion of AI solutions (specifically AI agents) for enterprise customers. The role involves acting as the primary technical and strategic owner, earning trust with customer leadership, scoping solutions, building working AI agents, and scaling them in production. It requires a blend of executive influence, product building instincts, and end-to-end ownership. | Agent | 8 |
| Product Manager, Duet Product Manager for Duet, a feature within a conversational AI platform that helps teams improve their AI agents' performance throughout their lifecycle. The role involves owning the product roadmap, understanding customer needs, partnering with engineering and research, defining evaluation criteria for AI output, and translating capabilities into customer value. It requires technical acumen in AI/LLMs and experience shipping AI-powered features. |
| 8 |
| Senior Agent Product Manager - Sydney Senior Agent Product Manager responsible for defining and driving AI transformation roadmaps for Fortune 500 clients, building and optimizing enterprise-grade AI agents, and acting as the technical owner for strategic opportunities. This role involves executive partnership, scoping solutions, and directing engineering teams to scale AI agents in production. | Agent | 8 |
| Senior Agent Product Manager Senior Product Manager for a conversational AI platform, focusing on building, deploying, and scaling AI agents for enterprise clients. The role involves collaborating with engineering and customers to design features, optimize agent logic, and define AI roadmaps, driving real-world business impact. | Agent | 8 |
| Senior Agent Product Manager Senior Product Manager for an AI platform focused on building and deploying AI agents for enterprise customer experiences. The role involves collaborating with customers and engineering to design, build, and optimize AI agents, influencing product roadmap, and acting as a strategic advisor. | Agent | 8 |
| Product Manager, Enterprise Agent Platform Product Manager for an Enterprise Agent Platform, focusing on developer experience, integrations, and enterprise readiness for AI agents. The role involves defining strategy, roadmaps, and working with engineering and security to enable complex enterprise deployments. | Agent | 7 |
| Conversation Designer Conversation Designer role focused on shaping AI agent experiences, particularly in voice, for enterprise customers. Responsibilities include advising customers, evaluating voice quality, building evaluation frameworks, and partnering with Engineering/Product to improve the platform. Requires experience with voice, NLU to LLM migration, RAG, and evaluation frameworks. | Agent | 7 |
| Senior Agent Product Manager - German Speaking Senior Product Manager to lead the design, development, and optimization of enterprise-quality AI agents for customer experience, working directly with customers to define roadmaps and influence feature development. | Agent | 7 |
| Product Manager Product Manager for a conversational AI platform, focusing on agent building, testing, experimentation, analytics, QA, versioning, integrations, and enterprise controls. The role involves shaping the roadmap for core capabilities that power AI agents, working with customers to transform workflows, and translating ideas into product specifications. | Agent | 7 |
| Senior Agent Product Manager Product Manager for an AI agent platform, focusing on designing, building, and optimizing AI agents for enterprise customers. The role involves collaborating with engineering, understanding customer workflows, and influencing product roadmap based on customer needs and market trends. This role requires deep technical acumen in AI agents and experience in shaping solutions for large-scale deployment. | Agent | 7 |
| Strategic Finance Manager, GTM Decagon is seeking a Strategic Finance Manager, GTM to own sales capacity modeling, drive the GTM planning cycle, design and administer the GTM incentive and commission framework, and serve as the embedded finance partner to the CRO and CCO. The role involves building and maintaining the GTM financial model, defining and tracking GTM-specific KPIs, and partnering with RevOps to build dashboards and forecasting infrastructure. The ideal candidate has 8-10 years of experience in Strategic Finance, Corporate Finance, GTM Finance, or Revenue Ops at a high-growth technology company, with at least 2 years in investment banking. | — | 5 |
| Revenue Operations Associate The Revenue Operations Associate at Decagon will own day-to-day processes across GTM functions, including managing accounts, processing deals, driving reports, and operationalizing territories. This role involves monitoring CRM, creating and analyzing reports for data-driven insights, owning data quality through audits, and documenting internal processes. The ideal candidate has 2-4 years of experience in Sales Operations, a proven ability to identify and fix broken processes, strong ownership, and proficiency in Salesforce and Excel/Google Sheets. | — | 5 |
| Strategic Account Director, Federal Strategic Account Director for a conversational AI platform focused on federal accounts. The role involves developing account strategies, building relationships with stakeholders, navigating federal procurement, and collaborating with internal teams on security and compliance. Requires experience in federal sales, understanding of procurement processes, and ability to discuss security requirements. | — | 5 |
| Enterprise Account Executive - Austin Enterprise Account Executive for a conversational AI platform, responsible for managing the full sales cycle, generating pipeline, and collaborating with internal teams to ensure customer success and revenue growth. | — | 5 |
| Sales Development Representative - London Sales Development Representative for a conversational AI platform company, focusing on identifying and qualifying new sales opportunities in enterprise and strategic sales cycles. The role involves outbound prospecting, account-based outreach, and partnering with Account Executives to generate pipeline. It's positioned as an acceleration for a sales career in a GenAI company. | — | 5 |
| Senior Solutions Engineer Senior Solutions Engineer at Decagon, a conversational AI platform company. The role involves pre-sales engineering, product strategy, and enterprise architecture, focusing on integrating Decagon's AI-native platform into customer ecosystems. Responsibilities include partnering with Account Executives, architecting generative AI experiences, and developing custom demonstrations. | — | 5 |
| Senior Solutions Engineer Senior Solutions Engineer for a conversational AI platform, focusing on pre-sales, solutioning, and integration of AI agents into enterprise customer ecosystems. This role involves creating and architecting generative AI experiences and demonstrating the platform's capabilities to diverse stakeholders. | — | 5 |
| Senior Solutions Engineer Senior Solutions Engineer at Decagon, a conversational AI platform company. This role focuses on pre-sales engineering, product strategy, and enterprise architecture, acting as a technical advisor to enterprise prospects and customers. Responsibilities include discovering and qualifying solutions, architecting generative AI experiences, and developing custom demonstrations using the Decagon platform. The role requires customer-facing experience and functional understanding of GTM systems. | — | 5 |
| Senior Solutions Engineer Senior Solutions Engineer at Decagon, a conversational AI platform company. This role involves pre-sales engineering, product strategy, and enterprise architecture, focusing on integrating Decagon's AI-native platform into customer ecosystems. Responsibilities include partnering with Account Executives, architecting generative AI experiences, and developing custom demonstrations. | — | 5 |
| Strategic Account Director This role is for a Director, Strategic Accounts at Decagon, a conversational AI platform company. The role focuses on developing strategies to acquire and close key enterprise accounts, building relationships with stakeholders, understanding customer needs, and collaborating with internal teams to deliver tailored solutions. The ideal candidate has 7+ years of experience in strategic enterprise sales, a proven track record of revenue growth, and strong business acumen. Experience selling AI or customer support/experience software is a plus. | — | 5 |
| Strategic Account Director Decagon is seeking a Director, Strategic Accounts to drive sales of their conversational AI platform. This role involves developing strategies to acquire and close key enterprise logos, building relationships with stakeholders, understanding customer needs, and collaborating with internal teams to deliver tailored solutions. The ideal candidate has extensive experience in strategic enterprise sales, a strong business acumen, and consultative selling skills. Experience selling AI or customer support software is a plus. | — | 5 |
| Strategic Account Director This role is for a Director, Strategic Accounts at Decagon, a conversational AI platform company. The primary responsibility is to develop strategies to acquire and close key enterprise logos, build relationships with stakeholders, understand customer needs, and collaborate with internal teams to deliver tailored solutions. The role requires experience in strategic or enterprise sales, a proven track record of revenue growth, and strong business acumen. While the company sells AI products, this role focuses on sales and account management, not direct AI/ML development. | — | 5 |
| Strategic Account Director This role is for a Director, Strategic Accounts at Decagon, a conversational AI platform company. The primary focus is on enterprise sales, developing strategies to acquire and close key strategic logos, building relationships with stakeholders, and collaborating with internal teams to deliver tailored solutions. The role requires a strong background in strategic or enterprise sales with a proven track record of revenue growth and account expansion. While the company is in the AI space, this specific role is focused on sales and account management, not direct AI/ML development. | — | 5 |
| Performance Marketing Manager, Paid Social & EMEA Growth This role is for a Performance Marketing Manager focused on scaling paid social programs internationally, specifically for the EMEA region, for a conversational AI platform company. The role requires managing paid social spend end-to-end, adapting to local market nuances, and aligning spend with sales opportunities to drive pipeline and revenue. | — | 5 |
| Agent Success Manager The Agent Success Manager at Decagon will partner with customers to guide AI agent deployments, support adoption, and ensure they achieve meaningful outcomes. This role involves working cross-functionally with Product and Engineering to surface customer needs and influence the product roadmap, blending relationship management with hands-on execution in a fast-paced, high-growth environment. | — | 5 |
| Agent Education Manager This role focuses on enabling customers and partners to effectively use Decagon's conversational AI platform. The Agent Education Manager will act as an expert advisor, teaching stakeholders how to build and manage AI agents, define best practices, and develop learning programs. The role involves designing and delivering workshops, creating educational content, and collaborating with internal teams to ensure programs align with product capabilities. It's a technical and strategic position aimed at driving product adoption and mastery within enterprise clients. | Agent | 5 |
| Go to Market Recruiting Coordinator The Go to Market Recruiting Coordinator will partner with recruiters and hiring managers to orchestrate a seamless hiring experience for GTM talent at a conversational AI company. This role involves end-to-end interview coordination, championing candidate experience, and improving recruiting operations. The company utilizes AI agents to power customer interactions. | — | 5 |
| Technical Enablement Manager Decagon is seeking a Technical Enablement Manager to build and scale enablement programs for their Solutions Engineering and technical post-sales teams. This role focuses on developing technical talent, improving field effectiveness, and scaling execution within a conversational AI platform company. The manager will create onboarding, ongoing development, and role-specific training, develop technical playbooks, and partner cross-functionally with Product, Engineering, and GTM teams. They will also own enablement infrastructure, learning systems, demo environments, and AI-powered tooling, while leading key GTM moments and evolving programs as the company scales. | — | 5 |
| Enterprise Account Executive Enterprise Account Executive at a conversational AI platform company, responsible for managing the full sales cycle for enterprise accounts, generating pipeline, and collaborating with internal teams to ensure customer success. Previous experience selling AI or Customer Support/Experience software is a plus. | — | 5 |
| Brand Designer Brand Designer for a conversational AI platform company, focusing on visual identity, brand storytelling, and marketing-led initiatives. The role involves designing assets across various channels, evolving the brand design system, and contributing to brand strategy. Requires experience in brand design, art direction, and proficiency in design tools, with a curiosity for AI design models. | — | 5 |
| Head of Industry Marketing Head of Industry Marketing to own go-to-market strategy for a conversational AI platform, focusing on positioning, messaging, and sales enablement across core verticals. This role requires deep understanding of B2B SaaS marketing, GTM strategy, and the ability to translate technical capabilities into buyer-specific value propositions. | — | 5 |
| Director of Sales, Enterprise Decagon is seeking a Director of Enterprise Sales to lead and scale their sales operations for a conversational AI platform. The role involves managing and developing a sales team, driving revenue growth, and identifying new market opportunities within the enterprise sector. The company's technology enables brands to deploy AI agents for customer interactions across various channels. | — | 5 |
| Deal Desk Operations & Strategy Lead Decagon is seeking a Deal Desk Operations & Strategy Lead to join their Pricing team. This role will focus on accelerating and scaling the enterprise go-to-market motion by structuring and proposing deals, building internal deal processes, commercial negotiations, and sales enablement. The ideal candidate will have 6-10+ years of experience in pricing, deal desk, or monetization functions at high-growth companies and strong cross-functional collaboration skills. | — | 5 |
| Agent Success Manager - German Speaking This role is for an Agent Success Manager at Decagon, a conversational AI platform company. The primary responsibility is to partner with customers to guide their AI agent deployments, support adoption, and ensure they achieve value. The role involves relationship management, technical understanding of AI agents, and cross-functional collaboration with Product and Engineering to influence the roadmap based on customer needs. It requires strong customer-facing experience in B2B SaaS and fluency in English and German. | — | 5 |
| Implementation Manager This role is for an Implementation Manager at Decagon, a conversational AI platform company. The manager will lead the implementation of AI agents for enterprise customers, focusing on strategy, execution, and scaling the implementation function. They will design playbooks, improve processes using AI tools and automation, and partner with various teams to ensure successful deployments and customer success. The role requires experience in implementations, consulting, or project management, with a preference for experience in deploying AI or customer service platforms. | — | 5 |
| Founder's Office, Founder Associate Decagon is seeking a Founder Associate to join their Founder's Office. This role will work directly with Founders and Execs to scale the business and shape the foundation of a world-class AI company. Responsibilities include driving strategic initiatives, identifying areas for improvement, and building processes. The ideal candidate is a past founder or aspiring founder, a strong operator, comfortable owning projects end-to-end, uses first-principles thinking and data to inform decisions, and is an excellent communicator. | — | 5 |
| Field Marketing Manager This role is for a Field Marketing Manager in EMEA for Decagon, a conversational AI platform company. The manager will own end-to-end event management, including strategy, execution, and post-event follow-up, partnering with the sales team to ensure effective event presence and lead generation. The role requires B2B field or event marketing experience, with a focus on pipeline and ROI metrics. | — | 5 |
| Business Development, Private Equity Lead Decagon is seeking a Business Development, Private Equity Lead to drive expansion by cultivating executive relationships across enterprises, private equity firms, and strategic partners. This role focuses on accelerating growth through high-impact commercial and partnership outcomes, working closely with founders and go-to-market leaders to secure meaningful relationships with senior decision-makers. It requires strong judgment, executive presence, and the ability to operate in ambiguous, founder-led situations, with a focus on driving adoption across PE portfolio companies. | — | 5 |
| Marketing Operations Specialist The Marketing Operations Specialist will manage and optimize the marketing tech stack, focusing on HubSpot, to support Go-To-Market (GTM) strategies. This role involves lead management, campaign analysis, performance reporting, data governance, and streamlining lead handoff processes. The position requires experience with marketing automation tools, data orchestration, and utilizing AI-driven tools for GTM automation. | — | 5 |
| Business Value Consultant The Business Value Consultant will partner with Sales on strategic enterprise opportunities, translating Decagon's conversational AI platform into quantified business impact. This role involves building ROI models, business cases, and value frameworks to accelerate deal cycles and increase win rates. The consultant will also operationalize value-based selling methodologies and collaborate with cross-functional teams. | — | 5 |
| Agent Success Manager This role is for an Agent Success Manager at Decagon, a conversational AI platform company. The role focuses on partnering with customers to guide AI agent deployments, support adoption, and ensure they achieve value. It involves cross-functional collaboration with Product and Engineering to surface customer needs and influence the product roadmap. The position requires customer-facing experience in B2B SaaS and a strong technical acumen related to agent building, though coding is not required. | — | 5 |
| Agent Success Manager The Agent Success Manager at Decagon partners with customers to guide AI agent deployments, support adoption, and ensure they achieve meaningful outcomes. This role collaborates with Product and Engineering to surface customer needs and influence the product roadmap. It requires strong customer-facing experience in B2B SaaS and a technical understanding of the agent building process. | — | 5 |
| GTM Enablement Manager This role is for a GTM Enablement Manager at an AI company that provides a conversational AI platform. The manager will build and scale enablement programs for the revenue engine, focusing on onboarding, training, and performance improvement for GTM teams. They will also own enablement infrastructure and insights, including leveraging AI systems, and partner cross-functionally. The role requires experience in GTM enablement and program management, with a preference for experience with AI in GTM contexts. | — | 5 |
| Strategic Account Director - East Strategic Account Director for a conversational AI platform, focusing on enterprise sales to large brands. The role involves developing sales strategies, building relationships, collaborating with internal teams, and providing product feedback. Requires significant experience in strategic/enterprise sales and a consultative approach. | — | 5 |
| Agent Success Manager This role is a customer-facing position focused on guiding enterprise clients in deploying and adopting Decagon's conversational AI platform. It involves building customer relationships, acting as a strategic advisor, collaborating with Product and Engineering teams to surface customer needs, and influencing the product roadmap. The role requires experience in B2B SaaS, managing large customers, and strong communication skills, with a passion for the agent building process but not requiring coding ability. | — | 5 |
| Enterprise Solutions Engineer Solutions Engineer role at a conversational AI platform company, focusing on pre-sales engineering, product strategy, and enterprise architecture. The role involves advising enterprise prospects and customers on integrating the company's AI-native platform into their complex ecosystems, creating custom demonstrations, and architecting generative AI experiences. | — | 5 |
| Enterprise Account Executive Enterprise Account Executive at a conversational AI platform company, responsible for managing the full sales cycle for enterprise accounts, generating pipeline, and collaborating with internal teams to ensure customer success. The role involves closing 7-figure deals and influencing go-to-market strategy. | — | 5 |
| Enterprise Account Executive Enterprise Account Executive at a conversational AI platform company, responsible for managing the full sales cycle for enterprise accounts, generating pipeline, and collaborating with internal teams to ensure customer success and revenue growth. Previous experience selling AI or Customer Support/Experience software is a plus. | — | 5 |
| Strategic Solutions Engineer, West Decagon is looking for a Strategic Solutions Engineer to help shape the future of their AI-powered solutions in the enterprise space. This role involves pre-sales engineering, product strategy, and enterprise architecture, serving as a technical advisor to prospects and customers to drive value-based solutioning and integration of Decagon’s AI-native platform. | — | 5 |
| Strategic Finance Manager Decagon is a conversational AI platform company that empowers brands to deliver concierge customer experiences using AI agents. They are seeking a Strategic Finance Manager to own planning, financial modeling, and capital allocation, partnering directly with co-founders and leadership to drive strategic initiatives and build a scalable finance function to support hyper-growth. | — | 5 |