Twilio

Director of North America, Pre-Sales Platform Specialists at Twilio. This role leads, coaches, and empowers the North America Product Specialists team in shaping and executing Twilio’s go-to-market strategy. It involves providing strategic direction and operational support, mentoring emerging leaders, driving product alignment, and ensuring strong leadership presence in the region.

Salesforce Developer role focused on building and maintaining sales systems, with some exposure to AI tools/technologies as a desired skill. The core responsibilities involve Salesforce development, data model evolution, and integration, not direct AI/ML model development.

Twilio is hiring a Staff Software Engineer for their Data & Analytics Platform team. The role involves architecting scalable and reliable data solutions, driving technical innovation, and mentoring engineers. Responsibilities include serving as a subject matter expert in distributed systems and data technologies, implementing data systems and processing frameworks, researching emerging data technologies, and ensuring data quality and security. The role requires a Bachelor's or Master's degree in Computer Science or a related field, 8+ years of experience in software development, expertise in big data technologies (Hadoop, Spark, Kafka), AWS experience, proficiency in Python/Java/Scala, experience with Data Lakehouse architectures (Hudi, Iceberg, Delta), and strong leadership and communication skills.

This role is for a Salesforce Technical Administrator responsible for improving the Salesforce.com platform, ensuring data excellence, and implementing process automation. The role involves collaborating with teams to uncover process gaps, fix system problems, and build dashboards and reports. It requires experience with Salesforce implementation, CPQ administration, building flows and SOQL, and understanding the Salesforce data model and security architecture.

Software Engineer (L3) on the Developer Platform Experience team, focusing on internal developer platform, software taxonomy, cloud infrastructure inventory, developer productivity, and engineering best practices. The role involves developing, testing, and deploying backend, frontend, and client-side applications, collaborating with teammates, mentoring junior engineers, writing documentation, participating in on-call rotations, and improving the internal developer platform interfaces and onboarding processes. Requires 5+ years of experience, proficiency in languages like Typescript, Python, Go, Terraform, Bash, and experience with AWS, relational databases, Terraform, and Kubernetes.

This role is part of Twilio’s Compliance Operations team, responsible for reviewing customer activity on the platform to ensure compliance with industry rules and internal policies. The specialist will investigate potential violations, communicate with customers to guide them toward compliant solutions, and analyze trends to prevent future abuse. The role requires strong analytical and communication skills, attention to detail, and the ability to work through ambiguous situations.

Twilio is looking for a Senior Principal Technical Program Manager to help direct a portfolio of strategic, complex, and multidisciplinary programs that significantly accelerate R&D's business impact. You'll set program strategy and lead program teams to successfully deliver business, operational, and technical improvements across Engineering & Product organizations.

Twilio is seeking a Principal, Technical Program Management to lead strategic, complex, and multidisciplinary programs within Research & Development. This role will focus on accelerating R&D's business impact by setting program strategy, leading program teams, and driving business, operational, and technical improvements across Engineering & Product organizations. The role requires strong technical fluency, influence without authority, and execution rigor in a scaled agile environment.

Senior Tax Accountant role focused on international tax compliance and reporting, with an emphasis on leveraging AI and data automation tools to streamline processes and improve efficiency. The role involves managing tax returns, tax provisioning, and utilizing AI for legislative research and process automation.

Strategic Account Executive 4 responsible for leading relationships with growth and mid-market Communications platform customers, protecting and growing Twilio’s messaging, voice, and email services business. This role involves driving analytical and consultative sales cycles with large-scale, global, compliance-heavy businesses, requiring cross-functional collaboration and a strong focus on revenue and gross profit results. Requires 7 years of sales experience, with at least 3 in strategic sales, and expertise in managing quantitative products/solutions and business forecasts. Domain expertise in telecom, SaaS, or quantitative industries is desired.

This is a Strategic Account Executive role focused on leading relationships with mid-market Communications platform customers, managing messaging, voice, and email services. The role involves driving sales cycles, developing account strategies, and partnering with internal teams to grow Twilio's business within assigned accounts. While the company uses AI in its hiring process, this role is not directly involved in AI/ML development or research.

Twilio is seeking a Strategic Account Executive 4 to lead relationships with growth and mid-market Communications platform customers. This role is responsible for protecting and growing Twilio's communications business across assigned customers, driving analytical and consultative sales cycles with large-scale, global, compliance-heavy businesses. The position requires managing regulated vertical accounts, developing account strategies, partnering with internal teams, running disciplined forecasts, and generating accurate sales pipelines.

This is a sales role for an Account Executive at Twilio, focusing on new business acquisition and driving revenue for communication solutions. While the company uses AI in its hiring process and the role involves selling solutions that may include Conversational AI, the core function of the role is sales, not AI/ML development or research.

Enterprise Account Executive role at Twilio focused on selling communication solutions, including APIs, Conversational AI, and enterprise software, to high-value enterprise prospects and existing customers in the UK/I/Northern Europe region. The role involves new customer acquisition, driving Annual Recurring Revenue (ARR), managing the sales process from lead qualification to deal closure, and building relationships with C-level executives. Requires significant experience in enterprise sales, solution-based selling, negotiation, and account management.

Account Executive 4 - New Business for Twilio's Messaging, Voice and Email products, focusing on the Financial Services vertical. This role involves prospecting, solution selling, and closing new business opportunities, requiring deep understanding of CPaaS and Twilio's offerings. The role is highly cross-functional and requires managing sales cycles, understanding customer requirements, and designing solutions using Twilio's communications API platform. It also involves contract negotiation, pipeline management, and acting as the voice of the customer to product teams.

Twilio is seeking an Operations Specialist to join the team that runs Twilio’s phone number operations globally. This role will work directly with customers to help them port their phone numbers into Twilio, ensuring a smooth and seamless process with personalized attention.

This is an internship role focused on Analyst Relations, supporting a team that builds relationships with industry analysts and influencers to elevate Twilio's market position and guide internal strategy. Responsibilities include developing internal and external newsletters, preparing briefing documents, scheduling engagements, summarizing research, and supporting various communication and program initiatives.

Twilio is looking for a Technical Video Content Intern to create short-form video content for their developer audience. The intern will learn about structuring developer-centric content, improve coding skills, and gain experience with video editing. Responsibilities include planning, creating, and distributing video content across social platforms, and appearing on camera. Requires current enrollment in a university program, basic video editing skills, foundational knowledge of web technologies and APIs, and proficiency in at least one programming language.

This is an internship role for a Video Producer at Twilio, focusing on supporting the video production and multimedia team across the full production lifecycle. Responsibilities include project management, logistics coordination, asset management, and live event execution. The role requires a degree in a related field and experience with project management tools and video production workflows. Desired qualifications include Adobe Creative Suite proficiency and Spanish language skills.

Strategic Account Executive for High Tech Accounts at Twilio, responsible for managing and expanding relationships, driving sales strategy, and closing deals for Twilio's communications API platform. The role involves understanding customer technical requirements and mapping them to Twilio's capabilities, with a focus on consultative sales cycles and revenue growth. While the company uses AI in its hiring process and the role involves selling technical solutions, the core function is sales, not AI/ML development.

Lead Twilio's Platform Engineering Secure Supply Chain team, responsible for critical infrastructure for software development including source control, build systems, and artifact management. Drive strategy, operational excellence, and cross-functional collaboration with Security, Compliance, and Product Engineering.

Twilio is hiring a Digital Sales Representative to drive net new customer acquisition and solution selling within SMB and Mid Market accounts, primarily in Europe. The role involves understanding customer business and technical requirements, positioning Twilio's email solution (SendGrid) and other communication products, and working with internal teams. Requires experience in technical SaaS/CPaaS, understanding of cloud communications, and strong technical solutions selling skills.

Strategic Account Executive for High Tech Accounts at Twilio, responsible for managing and expanding relationships, driving sales strategy, and closing deals for Twilio's communications API platform. The role involves understanding customer technical requirements and mapping them to Twilio's capabilities, with a focus on consultative sales cycles and revenue growth. While the company uses AI in its hiring process and the role involves selling technical solutions, the core function is sales, not AI/ML development.

This role focuses on configuring and maintaining Zendesk, integrating it with other systems, and proposing AI/automated solutions within Zendesk to improve customer support and operations productivity. It involves system design, configuration, workflow building, and collaboration with various teams.

Software Engineer role focused on developing and optimizing Twilio's SMS connectivity layer, a complex distributed platform. Responsibilities include designing, developing, testing, and deploying features, ensuring code quality, troubleshooting issues, and collaborating with cross-functional teams. Requires strong Java framework experience, cloud services knowledge, and computer science fundamentals.

Senior Network Engineer responsible for building, operating, and maintaining global corporate network infrastructure, VPN, ZTNA, and cloud connectivity. The role involves monitoring network performance, troubleshooting connectivity issues, and collaborating with security and engineering teams to ensure a secure and efficient network.

This role focuses on integrating, building, and automating Identity and Access Management (IAM) systems to secure enterprise access. The engineer will implement IAM architecture based on Least Privilege Access (LPA) and Zero Trust principles, automate access provisioning/deprovisioning, manage privileged accounts, and ensure compliance with regulatory standards. The role involves working with various technical landscapes, integrating identity platforms with enterprise applications, and participating in on-call rotations.

Software Engineer role at Twilio focused on building and maintaining reliable back-end and front-end applications for supply insights and trust. The role involves developing features for the messaging supply platform, including interfaces for suppliers, task automation, and supporting internal and customer-facing applications.

This role is for a Senior Strategic Account Executive on the ISV team, responsible for managing and growing Twilio's messaging business with Independent Software Vendors (ISVs) in North America. The role involves supporting existing customers, driving new business, and acting as a key member of go-to-market teams to develop customer engagement use cases with Twilio messaging solutions. It requires deep integration with product management, carrier relations, finance, and sales teams.

This role is for a Sales Operations Planning Manager at Twilio. The primary focus is on leading the target-setting process and aligning customer segmentation with organizational objectives. The role involves developing methodologies for target setting, customer cohorting, and driving operational improvements through cross-functional collaboration. While the company mentions using AI in its hiring process, this specific role is not directly involved in building or deploying AI/ML models.

This role is for a Social Media Specialist on Twilio's Corporate Communications team. The primary goal is to build community and increase brand awareness for Twilio by creating compelling content, managing social channels, executing editorial calendars, managing an employee advocacy program, engaging with the community, and collaborating with stakeholders. The role also involves creating content for executives, performing data analysis to prove program growth, experimenting with new tactics, and partnering with the Employee Brand team. The ideal candidate is a storyteller who can write concisely, test bold ideas, is fluent in short-form video, and can cut through the noise. Required qualifications include experience managing brand social, expressing complex ideas concisely, thinking outside the box, being organized, using data to tell a story, experience with social management tools, community building, and enjoying fun. Desired qualifications include experience with live video and graphic design.

Senior Software Engineer to build and maintain large-scale backend services for Twilio's SDKs, focusing on reliability, availability, scalability, and performance. The role involves leading technical design, collaborating with stakeholders, championing engineering practices, and supporting customer issues. Experience with cloud-scale backend systems, Java/Scala, AWS, and distributed systems is required.

Strategic Account Executive role at Twilio, focused on managing and growing relationships with large Communications Platform customers in NEA. Responsibilities include developing account strategy, driving revenue, and collaborating with internal teams. Requires extensive experience in major account sales, analytical approach, and proven track record of revenue growth.

Sales Development Representative role focused on growing pipeline for Twilio's New Business and Strategic Sales teams. Responsibilities include breaking into new markets, contacting prospects, achieving sales goals, and researching accounts to identify how Twilio's solutions can provide value. The role requires collaboration with Account Executives and proficiency in sales tools like Salesforce and Outreach. The company mentions using AI to make the hiring process efficient, but this role is not directly involved in building or deploying AI models.

This role is for a Senior Partner Alliance Manager at Twilio, focusing on growing the partner ecosystem in LATAM, specifically Mexico and Colombia. The role involves building executive-level relationships with partners, defining regional go-to-market strategies, and collaborating with internal teams (Sales, Marketing, Solutions Engineering, Product) to drive partner-influenced revenue. The ideal candidate has 10+ years of experience in partner sales/alliances, a proven track record in LATAM markets, fluency in Spanish, and an existing network of partner relationships.

Software Engineer role focused on Twilio's Voice Trust team, ensuring reliable voice communication for customers. The role involves full software development lifecycle participation, including design, implementation, testing, deployment, and on-call support for real-time, high-throughput, low-latency services. While the role is not primarily AI development, it requires significant interaction with AI tools, including evaluating AI-generated code and using AI coding assistants.

Twilio is seeking a Reliability Architect to drive the technical strategy, vision, and outcomes for their Reliability Engineering organization. This role involves defining and leading solutions to ensure Twilio products are reliable worldwide, setting standards, and guiding engineering teams on best practices for designing, building, and operating resilient systems. The architect will influence company-wide architectural decisions, focusing on availability, performance, resilience, and cost efficiency using Kubernetes, AWS, Terraform, and observability tools. Responsibilities include ensuring integrity across the service lifecycle, designing fault-tolerant architectures, managing incidents and capacity, and collaborating with product teams to identify and mitigate reliability risks. The role also involves mentoring engineers and staying updated on SRE and cloud best practices.

Twilio is seeking an Applications Engineer 2 with experience in Salesforce development, Apex, LWC, SOQL, and Javascript. The role involves working with the GTM Automation team to evolve the Salesforce data model, build custom functionality using Apex and SOQL, participate in technical analysis and integration design, and review code quality. The ideal candidate will have experience with CPQ or CLM, knowledge of Force.com coding standards, and experience optimizing large datasets. Desired experience includes AgentForce, Einstein, AI tools, SQL, Python, Data Cloud, Snowflake, and Heroku.

Senior Manager for Billing and Revenue (Q2C) at Twilio, responsible for end-to-end architecture, delivery, and people leadership across Billing, AR, Collections, Cash Application, and Revenue Recognition platforms. Requires deep expertise in Zuora Billing, Zuora Revenue (ASC 606), CPQ integrations, and ERP accounting flows. Will lead a team of engineers and functional specialists, partner closely with Finance, Accounting, Product, and Business Systems leaders, and ensure scalability, compliance, and resilience of monetization platforms.

Strategic Account Executive role at Twilio, focused on selling communication solutions (voice, messaging, email, contact center, account security) to high-value prospects and customers in EMEA, particularly Southern Europe. Responsibilities include revenue growth, cross-selling/up-selling, new opportunity sourcing, proposal creation, negotiation, and managing the contract process. Requires 6+ years of complex technical solutions sales experience, quota achievement, and financial reporting understanding. Fluency in French, Italian, or Spanish is required.

Senior Business Systems AnalystProduct Manager, Talent Systems role at Twilio, focusing on the technical blueprint and functional alignment of Talent Acquisition and Performance Management ecosystems. This role bridges program strategy and technical execution, partnering with System and Program Owners to ensure configurations and AI-driven insights meet talent program objectives.

Digital Sales Representative focused on managing and expanding customer accounts within the Self Service segment, driving upsell and cross-sells, and executing sales plays to achieve revenue goals. The role involves working cross-functionally with various teams and utilizing CRM for pipeline management. AI is mentioned as a tool used in the hiring process, but not directly related to the core functions of this sales role.

Product Manager role focused on data platforms for Twilio's Email and Messaging channels, specifically leading the channel data bulk egress strategy. This is a platform product role with a focus on logs and analytics, not front-end development. The role requires strong product management skills, understanding of B2B enterprise operations, and technical experience with APIs and platform products.

This role focuses on managing and maintaining the integrity of enterprise data, specifically core data domains like Customer and Product. Responsibilities include resolving data conflicts, managing hierarchies, overseeing data consolidation, establishing data quality KPIs, performing root-cause analysis, and supporting data governance standards. The role requires strong SQL skills, understanding of Master Data Management (MDM) concepts, and experience with data quality tools.

Twilio is seeking a Senior Account Executive to drive new business acquisition for their Messaging, Voice, and Email products. This role involves prospecting, solution selling, and closing deals with mid-market and enterprise companies. The Account Executive will work closely with customers to understand their requirements and match them to Twilio's CPaaS platform, collaborating with internal teams like product management, finance, and solutions engineering. The position requires a strong understanding of the CPaaS ecosystem and technical SaaS sales experience.

Account Executive, New Business role at Twilio, responsible for developing and closing new business opportunities, building strategic relationships, and helping companies unlock the full potential of Twilio’s communication platform. This role involves owning the entire sales cycle, collaborating with internal teams, and achieving revenue targets.

Senior Strategic Account Executive responsible for managing and growing relationships with large enterprise customers in North Asia, focusing on communications platform services (messaging, voice, email). Requires consultative sales, account strategy, and cross-functional collaboration. Experience with Chinese territories and DeFi enterprises is desired.

This role is for a Senior Strategic Account Executive at Twilio, focusing on managing and growing relationships with large Communications Platform customers in India and Thai enterprises. The role involves driving consultative sales cycles, collaborating with internal teams, and achieving revenue targets. While Twilio uses AI in its hiring process, this role is not directly involved in AI/ML development.