Sales Operations Lead for Zendesk's AI Product Specialist organization, focusing on designing and executing the sales operations function to support AI capabilities embedded in customer experience solutions. This role involves pipeline governance, forecasting, process design and harmonisation, M&A integration, data governance, automation, analytics, and cross-functional partnership, with a strong emphasis on scaling operational frameworks for a rapidly growing AI sales motion.

This role is a Customer Success Specialist focused on helping customers adopt and optimize Zendesk's Employee Service solutions. It involves advisory, partnership with CSMs, and contributing to scaled programs and enablement. The role requires expertise in ITSM/ITAM and Employee Experience, with a focus on driving value realization and influencing the product roadmap.

Senior Golang Engineer for Zendesk's Workforce Management product team, focusing on building and scaling AI-powered backend systems for forecasting, scheduling, and agent performance tracking. The role involves leading SDLC, influencing technical direction, and ensuring system performance and reliability.

Software Engineer II (SRE) at Zendesk to join the Edge Engineering team. This role involves building and managing the company's proxy tier, global CDN platform, and other critical services that handle billions of user interactions daily. The position requires experience with HTTP, TLS, load balancing, reverse proxying, CDN, Go, and DevOps best practices for high-traffic, customer-facing distributed systems.

This role leads high-priority, cross-functional strategic initiatives focused on accelerating enterprise performance and driving scale, including the adoption and operationalization of AI-first processes and capabilities. The Senior Principal will own end-to-end planning and execution, partnering with senior leaders and external stakeholders to translate corporate strategies into actionable initiatives and deliver measurable business outcomes.

This role is for a Manager of Technical Architecture within Zendesk's Global Managed & Professional Services organization. The focus is on leading a team that crafts technical engines for customer experience, mentoring team members, managing project deliverables, and contributing to offering definitions. It requires technical breadth in web development and APIs, C-suite presence, and operational agility. Experience in SaaS environments and with Zendesk products is preferred. The role involves managing teams, ensuring billable utilization, productivity, and quality targets, and contributing to business impact through offering improvements and meeting revenue targets.

This role is for a Technical Architect at Zendesk, focusing on leading technical strategy, architectural design, and system integrations for strategic global customers. The role involves customer solutioning, technical discovery, designing and presenting Proof of Concepts (POCs), cross-functional collaboration, and influencing the product roadmap. While the company mentions AI-driven customer experience and the potential use of AI in application screening, the core responsibilities of the Technical Architect do not involve building or directly working with AI/ML models or systems. The role requires a strong background in full-stack programming, API-driven architectures, and professional services/consulting within the SaaS industry.

This role is for a Sales Development Representative at Zendesk, focusing on driving new business and qualifying inbound leads for the EMEA region. The position requires fluency in Spanish and English, a passion for consultative sales, and excellent communication skills. Responsibilities include managing leads, upselling/cross-selling, and building customer relationships. While the company mentions AI in the context of application screening, the role itself is not AI-related.

Commercial Account Executive at Zendesk, focusing on B2B sales with a preference for AI sales experience. The role involves driving revenue growth by acquiring new customers, cross-selling to existing ones, managing key relationships, and leading complex sales cycles, particularly with customers generating significant revenue. Requires a strong understanding of Zendesk products and the ability to align them with client business objectives. The role emphasizes exceeding sales targets, maintaining accurate forecasts, and establishing C-level executive sponsorship.

This role is for a Senior Commercial Account Executive at Zendesk, focusing on B2B sales, particularly with AI sales experience. The primary responsibilities include driving revenue growth by acquiring new customers, cross-selling to existing ones, managing customer relationships, and leading complex sales cycles. The role requires a proven track record in sales, experience with C-level executives, and familiarity with sales tools. While AI sales experience is preferred, the core function is sales, not AI development or research.

Software Engineer II at Zendesk focused on building and enhancing core backend functionality for their ITSM product using Ruby on Rails. The role involves designing, developing, testing, and maintaining scalable backend services and APIs, owning features end-to-end, and collaborating with cross-functional teams. While the role is primarily backend engineering, there is an openness to using generative AI tools to improve productivity and support engineering workflows.

Enterprise Account Executive at Zendesk, a SaaS company focused on customer experience. The role involves driving revenue growth by acquiring new enterprise customers, cross-selling, managing customer relationships, and leading complex sales cycles. Experience in B2B SaaS sales and exceeding sales targets is required. The company mentions AI may be used in application screening.

This role supports the Quote to Revenue team, focusing on business systems analysis for billing, invoicing, and revenue recognition processes. It involves gathering requirements, translating them into system changes, and operationalizing these processes. The role supports SaaS RevOps systems, data analysis, and stakeholder communication, with a focus on transforming recurring and usage-based revenue streams, especially as Zendesk expands into AI-driven offerings.

This role is a Digital Sales Representative for Zendesk, focusing on customer experience and driving sales of their SaaS product. It involves lead management, consultative selling, and customer advocacy. The role requires sales experience, strong communication skills, and the ability to work in a fast-paced environment. While Zendesk uses AI in its operations and for application screening, this specific role is not directly involved in building or researching AI/ML models.

Zendesk is seeking a Principal Value Architect for their Pre-Sales Value Consulting team. This role involves building relationships with customers during the sales cycle to identify and architect value consulting, CX strategy, and tailored value insights. The architect will develop B2C, B2B, and B2B2C value cases, influence ARR, and partner with sales and customer success teams. The role requires deep understanding of customer support and contact centre technology, strong facilitation and executive communication skills, and the ability to perform financial/ROI analysis and data analysis to make recommendations based on customer KPI data and Zendesk solutions.

This role is for a Sales Development Representative at Zendesk, focusing on following up with, cold calling, prospecting, and qualifying leads for the sales team. The ideal candidate should be motivated, articulate, and have a proven track record of success. Responsibilities include creating a positive first impression, responding to inbound requests, organizing lead information in Salesforce, and achieving monthly quotas for qualified opportunities. Desired qualifications include a passion for technology sales, sales experience, and fluency in English.

This role is for a Senior Sales Product Specialist at Zendesk, focusing on their Employee Service solutions. The primary responsibilities include positioning use cases, supporting the sales cycle, conducting ROI analyses, providing subject matter expertise, and collaborating with product development. The role requires significant experience in B2C sales, HR/IT service management, and navigating complex sales cycles within the SaaS space. While the company mentions AI in application screening, the role itself is sales-focused and not directly involved in building or deploying AI/ML models.

This role focuses on distributing digital learning content and learner engagement strategies within a B2B SaaS company. While it mentions exploring AI-driven technologies for internal workflows, the core responsibilities are in content distribution, SEO, analytics, and cross-functional collaboration for customer education, not in building or deploying AI models.

This role is for a Business Development Representative at Zendesk, a company focused on customer experience software. The role involves generating new business opportunities, working with Account Executives, conducting high-level conversations with senior executives, researching accounts, and achieving sales quotas. It requires sales experience, understanding customer requirements, and strong communication skills. The company mentions AI may be used in application screening but the role itself is sales-focused.

This role focuses on managing and driving strategic partnerships with AWS to maximize co-sell motions and create joint value propositions that accelerate business growth. It involves collaborating with AWS teams, navigating the AWS Marketplace, and supporting go-to-market efforts.

This role focuses on architecting and scaling AI-first partner programs to drive adoption and revenue growth within the Zendesk partner ecosystem. It involves designing and executing initiatives to expand partner impact, unlock new routes to market, and build the engine for an AI-driven future. The responsibilities include program architecture, innovation, operational excellence, communication, and leadership, with a strong emphasis on cross-functional collaboration with executive leadership, Sales, Product, Finance, Operations, and Marketing.

This role is a Business Development Representative focused on driving new business for Zendesk's sales organization in EMEA. Responsibilities include running outbound pipelines, prospecting into new and existing accounts, generating high-value pipeline, and sourcing new leads. The role requires a minimum of 6 months of sales experience, fluency in English and Spanish, and a passion for consultative sales. While the company mentions AI may be used in application screening, the core function of the role is sales and business development, not AI/ML development.

Senior Software Engineer to design and build scalable, reliable systems that power AI-enabled customer experiences. Own meaningful components end-to-end, mentor peers, and partner with Product and Design to deliver high-impact features.

Senior Product Manager at Zendesk to define and own the product roadmap for a Workforce Management product, working with cross-functional teams to deliver features that excite customers and improve operations. Requires strong problem-solving, customer understanding, and communication skills.

This role is for a Revenue Recognition Manager at Zendesk, focusing on ASC 606 compliance, advisory services for customer contracts, data analysis for business practices, process improvement, financial reporting, and audit support within the SaaS industry. Requires heavy knowledge of ASC 606 and experience with accounting software.

Software Engineer II at Zendesk focusing on backend services for mobile and Web Widget products. Responsibilities include building scalable systems, contributing to technical strategy, code reviews, and feature lifecycle management. Requires experience with Ruby on Rails, React, microservices, and databases. Nice-to-haves include TypeScript, Scala, Datadog, and Kubernetes.

Software Engineer (Backend) at Zendesk focusing on data protection and privacy components of their customer service platform. The role involves developing and maintaining large-scale systems, writing and testing code, and collaborating with team members. While the role mentions using AI as a tool to facilitate work and ship products faster, the core responsibilities are in backend software engineering for data privacy, not in building or directly deploying AI models.

This role is for a Commercial Account Executive at Zendesk, focusing on B2B sales within the SaaS industry. The primary responsibilities include driving revenue growth by acquiring new commercial customers, expanding existing accounts, managing customer relationships, and exceeding sales targets. The role requires experience in complex sales cycles, strong presentation and negotiation skills, and familiarity with sales tools like Salesforce.

Staff Software Engineer for Zendesk's Data Platform team, focusing on building a globally distributed system using AWS and Snowflake. The role involves developing foundational data services, improving data pipelines, and supporting machine learning initiatives. Requires 11+ years of experience in software development/data engineering, with proficiency in Java, Python, or Scala, and experience with Snowflake, DBT, and AWS.

Senior Data Engineer on the Product Analytics team, responsible for designing and implementing scalable data models and ELT pipelines to support product adoption and customer retention insights. Focuses on transforming raw data into usable formats, optimizing SQL-based models with dbt, and improving data delivery systems.

Senior Engineering Manager to lead a team focused on cloud governance, IAM, secrets management, and delivery, strengthening cloud security architecture and compliance posture through automation. The role involves managing a distributed team, overseeing initiatives, partnering with security and product teams, and ensuring secure-by-default platforms and guardrails. Experience with enterprise-grade AWS environments, DevOps methodologies, and security/compliance frameworks is required.

This role is for a Senior HRIS Analyst with deep Workday configuration experience, focusing on Talent & Performance modules. Responsibilities include full-stack configuration, system evolution, production support, and stakeholder partnership. Requires 5+ years of HRIS experience, with 3+ years in Workday, and expertise in Reporting, Calculated Fields, and EIBs. The role also involves mentorship and cross-training junior analysts.

This role is for an HRIS Analyst with a focus on Workday configuration, business process design, reporting, and integrations. It involves end-to-end ownership of Workday Recruiting modules, production support, system evolution, and stakeholder partnership. The role also includes mentorship and cross-training of junior team members.

Zendesk is seeking a Principal Data Product Manager to own the strategy, roadmap, and implementation of critical business metrics. This role involves collaborating with senior stakeholders to define metrics, ensuring data integrity, and providing insightful analysis to drive data-driven decision-making across the company. The ideal candidate will have a strong understanding of data platforms and enterprise analytics.

Associate Software Engineer role at Zendesk on the Voice team, focusing on improving and growing real-time Voice products. The role involves the full software development lifecycle, including design, implementation, testing, deployment, and production support, with an emphasis on writing clean, maintainable, and well-tested code. Requires up to 2 years of experience, exposure to object-oriented programming, and familiarity with Ruby/Rails, JavaScript, or React. Nice-to-haves include exposure to VoIP, telecoms, or real-time systems, testing tools, and cloud/distributed systems.

Senior Account Executive role at Zendesk, focused on driving revenue growth in the AI and SaaS landscape by acquiring new customers and expanding existing accounts. The role involves managing customer relationships, cross-selling, and utilizing data insights for sales strategies.

Staff Golang Engineer for Zendesk's Workforce Management product, an AI-powered solution for forecasting, scheduling, and agent performance tracking. The role focuses on designing and delivering scalable backend systems, influencing technical direction, and ensuring operational excellence.

Senior Staff Software Engineer (Frontend) to lead the technical direction, architecture, and development of a feature-rich system for onboarding, adopting, and managing Zendesk products, while also empowering internal teams to integrate solutions. The role involves driving engineering excellence, collaborating with product and design, mentoring engineers, and owning end-to-end delivery of mission-critical features for enterprise customers.

Manage the global Travel and Expense program, ensuring alignment with company objectives and financial discipline. This role involves end-to-end management of travel and expense tools, vendor relationships, and policy compliance, including leading process improvements, audit remediation, and executing global Travel RFPs. The position requires a strategic thinker with strong pattern recognition and the ability to manage change across a fast-paced, global environment.

This role focuses on managing and scaling Zendesk's global certification programs and LMS infrastructure. It involves developing strategic roadmaps, optimizing certification lifecycles, managing LMS systems and integrations, and reporting on key performance metrics. The role aims to deliver data-driven learning experiences and enhance skill validation, product adoption, and customer satisfaction. While AI is mentioned in the context of "AI-driven support" and "AI and practitioner-first world," the core responsibilities are centered around program management, operational excellence, and LMS administration, rather than direct AI/ML development or research.

This role is for an SMB Account Executive at Zendesk, focusing on the Greater China Region. The primary responsibilities include driving revenue growth by acquiring new customers, managing existing relationships, cross-selling products, and forecasting sales. The role requires B2B sales experience, bilingual proficiency in English and Mandarin, and familiarity with sales tools like Salesforce. While Zendesk uses AI for application screening, the core function of this role is sales, not AI development.

This role is a Senior Sales Product Specialist for Zendesk's Employee Service solutions. The primary focus is on B2B sales, positioning use cases, supporting the sales cycle, and collaborating with product development. While the company mentions AI is used for application screening, the role itself is sales-focused and not directly involved in building or deploying AI/ML models.

This role is for a Premier Support Engineer at Zendesk, focusing on providing technical support and guidance to enterprise customers. The role involves troubleshooting complex SaaS solutions, understanding Zendesk architecture, and advising on product usage, APIs, and SDKs. It requires strong communication, prioritization, and cross-functional collaboration skills.

This role is for a Senior Technical Account Manager at Zendesk, focusing on strategic technical advisory for enterprise customers to drive customer experience transformations and deliver measurable business outcomes. The role involves architecting complex CX ecosystems, leading executive reviews, and influencing product development. It requires extensive technical experience in SaaS environments and strong communication skills.

This role is for a Senior Services Consultant focused on the technical delivery of Zendesk for Contact Center solutions, specifically using Amazon Connect. Responsibilities include requirements gathering, solution design, configuration, deployment in AWS, client training, and communication with project teams. Requires strong experience with Amazon Connect, AWS, Python, and cloud-based solutions.

Zendesk is seeking a Director of IT Finance to lead teams supporting financial processes (Record to Report, Source to Pay), optimize financial systems, and drive AI-driven automation strategies. The role involves business partnership, systems transformation (ERP migrations), and operational innovation.

Senior Product Designer for Zendesk's Product-Led Growth (PLG) team, focusing on designing customer journeys for discovery, trial, and purchase of AI-powered customer service software. The role involves owning critical customer journeys like pricing and in-product checkout, driving experimentation for funnel optimization, and collaborating with cross-functional teams to deliver impactful designs that improve conversion and monetization.