Chewy

This role is for an Associate Program Manager on the Site Experience Analytics team at Chewy. The primary focus is on hypothesis-driven analysis of customer behavior on the Chewy website to optimize customer experience, product discovery, and navigation. The role involves managing analytics and reporting initiatives from intake to delivery, stakeholder alignment, and translating data into actionable recommendations. A key responsibility is supporting the integration of AI into existing processes, building advanced data visualizations, and mentoring others on data analysis best practices. The role requires strong SQL, data analysis, visualization skills, and program management fundamentals.

Associate Director for Voice of Customer (VOC) program management at Chewy, focusing on identifying and eliminating obstacles to customer experience. This role involves leading strategy, implementation, root cause analysis of escalations, and influencing functional leaders to prioritize roadmap initiatives based on VOC insights. The position also requires producing C-suite level reporting and potentially leading a team of VOC Program Managers. While the role mentions designing an 'AI driven VOC program', the core function is customer experience program management and analysis, not direct AI/ML model development.

Product Manager for SEO team at Chewy, focusing on customer-obsessed and data-savvy product strategy for SEO-focused products. Will lead a team of engineers, define product requirements, own the roadmap, and partner with various stakeholders to deliver customer-facing and internal SEO tooling. Experience with AI workflows and A/B testing AI driven solutions is required.

This role leads the multi-year strategy for TikTok and emerging social platforms, focusing on revenue contribution, incremental growth, and capital efficiency. It involves building AI-enabled creative systems, experimentation frameworks, and measurement rigor to scale these platforms into durable growth engines. The role requires partnering with various teams to translate performance insights into investment decisions and shaping the overall growth architecture.

Product Manager for Chewy's advertising platform, focusing on AI-driven capabilities, API integrations, and user experiences to drive vendor growth and ad performance. The role involves owning the product strategy, scaling AI features, driving business impact through metrics and experimentation, and influencing cross-functional teams.

This role focuses on defining and executing the partnerships and business development strategy for robotics and humanoids at Chewy, aligning with the company's Physical AI priorities. The individual will identify, qualify, and pursue strategic relationships globally, represent Chewy externally, and structure engagement models. The role also involves translating external opportunities into internal recommendations and maintaining market intelligence on robotics advancements. While the company has AI priorities, the core function of this role is strategic partnerships and business development, not direct AI/ML model development or deployment.

This role focuses on leading and scaling Chewy's TikTok advertising strategy, driving customer acquisition and lifetime value through campaign optimization, creative testing, and leveraging AI and automation tools. It involves deep engagement with TikTok Ads Manager, performance marketing, and collaboration with data science and analytics teams to improve bidding strategies and creative testing.

Chewy is seeking a Video Content Director to lead at-scale content creation for marketing campaigns within their in-house Studio creative team. This role involves directing on-set content creation, collaborating with various creative and production teams, and ensuring alignment with brand guidelines and stakeholder briefs.

Associate Veterinarian role focused on client interaction, patient intake, and supporting the veterinary team in a new veterinary practice. Requires customer service skills and empathy.

Senior Program Manager to lead Voice of the Customer (VoC) initiatives, focusing on improving customer experience by analyzing feedback, identifying pain points, and driving cross-functional improvements. This role involves program management, executive communication, and leveraging NLP tools for sentiment analysis.

Customer service role supporting pet parents and veterinary practices via phone, scheduling appointments, answering questions, and resolving issues. Requires experience in veterinary or related industries and strong multitasking skills in a virtual call center environment.

Chewy is seeking a Human Resources Business Partner for their Goodyear, AZ Pharmacy fulfillment center. This role involves supervising the HR department, focusing on performance management, employee engagement, talent development, and handling employee relations issues. Responsibilities include mentoring managers, assisting with training, analyzing data for trends, facilitating compensation programs, coordinating workers' compensation, handling benefits administration, developing job descriptions and policies, and participating in safety meetings and accident investigations. The ideal candidate will have a Bachelor's degree (or equivalent experience), 5+ years in an HR partnership role (preferably in a fulfillment/distribution center), 2+ years of HR team leadership experience, and a proven track record of strategic partnerships. Strong communication, problem-solving, critical thinking, and influencing skills are required.

Chewy is seeking a Senior Pet Wrangler Specialist to lead the handling, performance, and safety of pet talent in photo, video, and event productions. This role requires professional experience with various animal species, a strong foundation in animal behavior and training, and a commitment to positive reinforcement and animal welfare.

Chewy is seeking an Indirect Tax Analyst in Plantation, FL, to support indirect tax compliance, reconcile sales data, manage audits, and respond to tax inquiries. The role requires 3-5 years of indirect tax experience, a Bachelor's degree in accounting (preferred), strong problem-solving skills, and knowledge of sales tax rules and regulations across multiple jurisdictions. Proficiency in Microsoft Office is essential, with experience in Oracle ERP cloud and Vertex being a plus.

Chewy is seeking a full-time Veterinary Assistant to join their Healthcare Practice Team in Fort Collins, CO. The role involves supporting veterinary teams, providing high-level veterinary support care, implementing policies and procedures, assisting with medical equipment, handling bodily fluids, communicating with clients and team members, managing pharmacy holdings, and assisting with inventory. The ideal candidate has experience as a Veterinary Assistant, strong customer service skills, and the ability to work in a fast-paced environment.

Senior Product Manager for Private Brands at Chewy, focusing on building assortment plans, go-to-market strategies, and driving product development from ideation to launch. Requires experience in managing brands/products, creating strategic frameworks, and utilizing data for insights.

Client Concierge role at Chewy Vet Care, focusing on customer service, patient intake, and supporting the veterinary team in a new practice. Requires strong communication and empathy skills, with experience in a customer-focused environment.

This role is for a Senior Financial Analyst at Chewy, focusing on financial planning and analysis within the Healthcare Finance team. The analyst will synthesize data, support strategic decisions, manage financial reporting, and work cross-functionally to drive business growth and ensure financial objectives are met. Requires a BA/BS in a finance-related field, 3+ years of experience, strong Excel and PowerPoint skills, and experience with SQL, Hyperion Smartview, Tableau, and Oracle ERP.

Associate Veterinarian role at Chewy Vet Care, focusing on providing high-quality veterinary services in a new practice setting. The role emphasizes a customer- and team member-centric approach, utilizing advanced equipment and technology to deliver comprehensive pet care. Responsibilities include patient diagnosis, treatment, and client communication, within a supportive and collaborative work environment.

This role focuses on pricing strategy and optimization within a consumer e-commerce company. It involves using data science and analytics, including SQL and Python, to drive product strategy, lead automation initiatives, design and run A/B/C tests, and translate complex analyses into strategic proposals for senior leadership. The role requires strong business acumen, analytical skills, and experience in competitive retail or e-commerce pricing.

Product Manager for Chewy Health Payments, focusing on the payment experience vision, roadmap, and delivery for Chewy Vet Care Practices. This role involves partnering with internal teams to ensure a seamless payment process for vet care services and purchases, coordinating with the Rhapsody Practice Information Management System, and aligning with Chewy's overall checkout experience. Responsibilities include defining customer-first features, setting priorities, managing development from intake to delivery, and driving key performance indicators.

Manager, Category Management role at Chewy focused on accelerating growth in Private Brands by driving new product launches, developing offerings to better support customers, and creating relevant merchandising strategies. Requires strong leadership, negotiation, and e-commerce experience.

This role is for a Senior Human Resources Program Manager focused on HR process review and transformation initiatives. The primary responsibilities include driving operational excellence, efficiency, and scalable solutions across the Team Member lifecycle. The role involves leading discovery, process mapping, and identifying opportunities for streamlining, automation, and centralization. The candidate will partner with various HR functions and external partners to define problem statements, shape improvement strategies, and own execution of HR transformation initiatives. Key requirements include experience in HR, HR transformation, process redesign, and change initiatives, with a strong understanding of HR process flows and influencing stakeholders. Familiarity with HRIS platforms is also required, and Lean Six Sigma certification is a bonus.

HR Business Partner for Chewy's customer service center in Plantation, FL, focusing on employee relations, performance management, benefits administration, and policy implementation.

Senior Sourcing Manager for Private Brands at Chewy, focusing on cat consumables. Responsibilities include driving sourcing strategy, supplier development, assortment management, and collaborating with internal stakeholders to monitor manufacturing partner performance. Requires depth in supplier relationship management, category strategy development, and leading supply chain improvements across quality, fill rates, cost, and transparency. Key skills include negotiation, attention to detail, creativity, and cross-functional collaboration with brand managers, R&D, and finance.

This role focuses on developing and implementing analytics strategies for Chewy's pet insurance business, driving actions to identify and segment high-quality customers, increase sales and retention using scientifically based methods. It involves providing insights and decision-making frameworks for acquisition, product feature development, and customer lifecycle management. The role also supports analyzing pricing against competitors, leading the full cycle of analytical deliverables, and building scalable, automated data processes. Key responsibilities include serving as a subject matter expert on pet insurance data modeling, system architecture, data governance, and business intelligence tools, and using technical expertise to develop new, reusable tools, models, and approaches. The role requires experience with structured programming, experimental design, statistical analysis, Python, and building automated data pipelines for model training jobs.

Manager, Program Management III at Chewy to lead Customer Care engagement and culture programs. This role will own and evolve engagement programs tied to the Customer Care Team Member Promise, lead a team of program managers, analysts, and administrators, and partner across Customer Care, HR, and enterprise functions to define strategy, build scalable programs, and deliver measurable impact for a virtual frontline population. The role requires strong program leadership, experience building programs from the ground up, and a track record of developing high-performing teams while driving culture and engagement at scale.

Manager, Human Resources Business Partner III at a Chewy Pharmacy Fulfillment Center in Pittston, PA. Responsible for overseeing the HR department and team, including performance management, employee engagement, talent development, compensation programs, workers' compensation, benefits administration, and safety meetings. Requires 5+ years in HR partnership, ideally in a fulfillment/distribution center, with 2-3 years of management experience.

Category Specialist at Chewy responsible for managing vendor relationships, setting up promotions, and onboarding new vendors and SKUs. This role requires strong analytical, communication, and organizational skills, with a preference for experience in e-commerce or related fields.

Lead Veterinarian at Chewy Vet Care, focusing on clinical leadership, patient care, and team management within new veterinary practices. The role involves performing medical procedures, developing treatment plans, maintaining records, mentoring associate veterinarians, and overseeing operations to ensure high-quality care and client service.

This role is for an Ads Account Executive at Chewy, focusing on selling advertising solutions to vendors. It involves account planning, strategizing, forecasting, and managing client relationships. The ideal candidate has experience selling digital advertising, analyzing data, and collaborating with cross-functional teams in a fast-paced environment.

Chewy is seeking a Senior Video Content Director to lead video marketing campaigns and original branded content series. This role involves hands-on video directing, leading crews, and visually bringing strategic short and long-form brand videos to life across various genres and channels. The ideal candidate will have a proven track record of directing high-visibility projects, a strong portfolio demonstrating taste and craft, and the ability to craft compelling stories for multiple platforms. Collaboration with stakeholders at all levels, including executives, is essential, as is the ability to translate creative briefs and concepts into actionable production plans. The role requires excellent presentation, communication, and organizational skills.

This role is for a Senior Human Resources Administrator at Chewy, focusing on supporting fulfillment center team members with HR-related questions, onboarding, documentation, and administrative tasks. It is designed for transitioning military service members to translate their personnel support skills into a civilian HR career.

Senior Positive Employee Relations Manager responsible for leading and improving employee relations and leadership development programs across various operations. This role focuses on identifying and mitigating culture-related risks, fostering Chewy's values, and partnering with HR, Legal, and Operations to create scalable solutions. The manager will translate employee relations insights into practical actions, deliver leadership training, and provide feedback to leaders to drive accountability and strengthen team health.

Finance Manager role at Chewy supporting the Consumables business. Responsibilities include owning planning, forecasting, and reporting processes, leading intraperiod forecasting, running the Weekly Business Review, and delivering ad hoc analyses. Requires a Bachelor's degree in Finance or related field, 5+ years of experience, strong Excel and financial modeling skills, and people management experience. Experience with SQL, FP&A systems, and data visualization tools are preferred.

Manager, Human Resources Business Partner III for a Fulfillment Center, overseeing HR operations including performance management, employee engagement, talent development, compensation, workers' compensation, benefits administration, policy development, and safety participation. Requires 5+ years in HR partnership and 2-3 years managing an HR team, preferably in a fulfillment or distribution center environment.

Sr. HR Administrator role at Chewy, providing administrative support to the HR function, including employee onboarding, record keeping, payroll adjustments, and policy communication. Requires a Bachelor's degree and 1-3 years of HR experience, with strong computer and MS Office skills.

Chewy Vet Care is seeking an Associate Veterinarian to join their Healthcare Practice Team. The role involves leading a clinical team, providing high-level veterinary medical care, performing examinations and procedures, developing treatment plans, maintaining records, and mentoring other veterinarians. The ideal candidate has a DVM degree, 5+ years of experience in general medicine and surgery, and 1-3 years of leadership experience.

Chewy Vet Care is seeking a Practice Manager to oversee operations, staff, and client relations in their new veterinary practices. The role involves supporting staff, managing operational functions, coordinating schedules, mentoring team members, managing inventory, engaging with clients, ensuring equipment maintenance, guiding adherence to SOPs, and acting as a PIMS administrative super-user. The ideal candidate has experience as a Practice Manager, leadership skills, and strong communication and conflict resolution abilities.

Chewy Vet Care is seeking a Practice Manager to oversee operational functions, support staff, manage inventory, engage with clients, and ensure compliance with policies and OSHA guidelines. The role requires experience in practice management, staff leadership, and client conflict resolution, with a focus on delivering patient-centric care in a veterinary setting.

Lead Veterinarian position at Chewy Vet Care, focusing on animal health and clinical experience. The role emphasizes providing veterinary services and potentially leading a team within the healthcare domain.

Manager, Human Resources Business Partner III for a Fulfillment Center, responsible for overseeing the HR department, including performance management, employee engagement, talent development, compensation, workers' compensation, benefits administration, and employee relations.

This role is for a Sr. Human Resources Administrator at Chewy, responsible for providing administrative support to the HR function, including employee onboarding, timekeeping, payroll adjustments, maintaining employee files, and policy documentation. The role requires a Bachelor's degree, 1-3 years of HR experience, proficiency in MS Office and HRIS systems, and strong communication and interpersonal skills.

Chewy is seeking a Director of Benefits to lead the design, administration, and strategy for their benefits programs, including health and welfare, retirement, wellbeing, leave, and time off. This role requires deep subject matter expertise in benefits, strong leadership skills to manage teams and collaborate with senior stakeholders across HR, Finance, and Legal, and a focus on ensuring plans are competitive, compliant, and resonate with employees. The Director will be responsible for scaling administration, assessing offerings, monitoring employee sentiment, ensuring regulatory compliance, and implementing effective communication strategies.

Director, Category Management for Equine at Chewy. This role involves end-to-end ownership of category strategy, execution, and financial performance, including P&L management, revenue growth, margin expansion, and customer engagement. Requires 12+ years of experience in e-commerce, retail, or consumer products with proven P&L ownership and scaling experience.

Chewy is hiring a Food Safety Program Manager - Regulatory Support to manage and improve their food safety program within their Fulfillment Network. This role involves auditing, risk assessment, providing technical guidance on pest control, sanitation, and distribution practices, and ensuring compliance with FDA regulations. The position requires a BS degree in a related technical field, at least 2 years of experience in Food Safety and Quality Control, and PCQI certification.

Associate Director, Instock Management role focused on leading a team to drive end-to-end inventory management, operational excellence, and strategic supply chain initiatives. Responsibilities include overseeing inventory performance, supply planning, vendor performance, and cross-functional alignment. Requires 5-10+ years of supply chain experience with people leadership, strong analytical skills, and experience building scalable processes.

Client Concierge role at Chewy Vet Care, focusing on customer service, patient intake, and supporting the veterinary team. Requires experience in customer-focused environments and strong communication skills.

Client Concierge role at Chewy Vet Care, focusing on customer service, patient intake, and front-end client interactions within a veterinary practice. Requires strong communication and empathy skills, with experience in a customer-focused environment. This is a non-AI role.

Chewy is seeking a Category Manager to drive growth for a strategic brand. This role involves owning the P&L, developing marketing plans for customer acquisition, managing inventory, and defining business strategy. The ideal candidate has over three years of experience in e-commerce, retail, or FMCG, with a proven track record in category or brand management and scaling businesses.