Decagon
Vertical AI · Customer support AI agents
Decagon currently has 42 active AI-related job listings. The majority of these roles, 88%, are focused on agents, with a smaller number in serving infrastructure and post-training. Engineering is the dominant function, with 32 positions, followed by product roles. The company is actively hiring in the United States and the United Kingdom. Recent hiring trends show a significant increase, with 16 new AI roles posted in the last 30 days, a 433% rise compared to the previous 30-day period.
Currently tracking 36 active AI roles, up 118% versus the prior 4 weeks. Primary focus: Agent · Engineering. Salary range $150k–$430k (avg $281k).
Decagon currently has 43 active AI-related roles in our index. The most common open titles are: Senior Agent Product Manager (4), Customer Engineer, Agent Builder - Spanish Speaking (3), Engineering Lead, Strategic Deals (2), Engineering Manager, Agents (2), Senior Research Engineer (2). Most positions are in Engineering and Product.
Decagon's active AI hiring is concentrated in: agents (88%), serving infrastructure (5%), post-training (5%). These categories follow a seven-stage AI lifecycle: data, pre-training, post-training, serving infrastructure, agents, evaluation, and application.
Decagon is hiring AI talent in: United States (33 roles), United Kingdom (6 roles), Germany (1 role), Canada (1 role).
Job postings at Decagon most frequently mention: Agentic Systems, Planning & Reasoning, System Design, Machine Learning, A/B Testing.
In the past 30 days, Decagon has posted 16 new AI-related roles.
Vertical AI · Customer support AI agents
| Title | Stage | AI score |
|---|---|---|
| Product Manager, Research Product Manager for the Research team at Decagon, a conversational AI platform. This role will drive the research roadmap, focusing on model training, agent architecture, and evaluation systems to enhance AI agent capabilities for enterprise customers. The PM will translate customer needs into model requirements and collaborate with engineering to deliver impactful features. | Post-trainEval Gate | 9 |
| Senior Agent Product Manager Senior Product Manager role focused on the successful delivery, adoption, and expansion of AI solutions (specifically AI agents) for enterprise customers. The role involves acting as the primary technical and strategic owner, earning trust with customer leadership, scoping solutions, building working AI agents, and scaling them in production. It requires a blend of executive influence, product building instincts, and end-to-end ownership. |
| Agent |
| 8 |
| Product Manager, Duet Product Manager for Duet, a feature within a conversational AI platform that helps teams improve their AI agents' performance throughout their lifecycle. The role involves owning the product roadmap, understanding customer needs, partnering with engineering and research, defining evaluation criteria for AI output, and translating capabilities into customer value. It requires technical acumen in AI/LLMs and experience shipping AI-powered features. | AgentEval Gate | 8 |
| Senior Agent Product Manager - Sydney Senior Agent Product Manager responsible for defining and driving AI transformation roadmaps for Fortune 500 clients, building and optimizing enterprise-grade AI agents, and acting as the technical owner for strategic opportunities. This role involves executive partnership, scoping solutions, and directing engineering teams to scale AI agents in production. | Agent | 8 |
| Senior Agent Product Manager Senior Product Manager for a conversational AI platform, focusing on building, deploying, and scaling AI agents for enterprise clients. The role involves collaborating with engineering and customers to design features, optimize agent logic, and define AI roadmaps, driving real-world business impact. | Agent | 8 |
| Senior Agent Product Manager Senior Product Manager for an AI platform focused on building and deploying AI agents for enterprise customer experiences. The role involves collaborating with customers and engineering to design, build, and optimize AI agents, influencing product roadmap, and acting as a strategic advisor. | Agent | 8 |
| Product Manager, Voice Agent Product Manager for Decagon's AI-powered voice agent, focusing on delivering human-level voice performance for customer experiences. Responsibilities include defining vision, strategy, and roadmap, understanding customer needs, and translating them into product specifications and evaluations. | Agent | 8 |
| Product Manager, Enterprise Agent Platform Product Manager for an Enterprise Agent Platform, focusing on developer experience, integrations, and enterprise readiness for AI agents. The role involves defining strategy, roadmaps, and working with engineering and security to enable complex enterprise deployments. | Agent | 7 |
| Conversation Designer Conversation Designer role focused on shaping AI agent experiences, particularly in voice, for enterprise customers. Responsibilities include advising customers, evaluating voice quality, building evaluation frameworks, and partnering with Engineering/Product to improve the platform. Requires experience with voice, NLU to LLM migration, RAG, and evaluation frameworks. | Agent | 7 |
| Senior Agent Product Manager - Germany Senior Product Manager for an AI platform focused on building and deploying AI agents for enterprise customer experiences. The role involves collaborating with customers and engineering to design, build, and optimize AI agents, influencing product roadmap, and acting as a strategic advisor. | Agent | 7 |
| Senior Agent Product Manager - German Speaking Senior Product Manager to lead the design, development, and optimization of enterprise-quality AI agents for customer experience, working directly with customers to define roadmaps and influence feature development. | Agent | 7 |
| Product Manager Product Manager for a conversational AI platform, focusing on agent building, testing, experimentation, analytics, QA, versioning, integrations, and enterprise controls. The role involves shaping the roadmap for core capabilities that power AI agents, working with customers to transform workflows, and translating ideas into product specifications. | Agent | 7 |
| Senior Agent Product Manager Product Manager for an AI agent platform, focusing on designing, building, and optimizing AI agents for enterprise customers. The role involves collaborating with engineering, understanding customer workflows, and influencing product roadmap based on customer needs and market trends. This role requires deep technical acumen in AI agents and experience in shaping solutions for large-scale deployment. | Agent | 7 |
| Strategic Finance Manager, GTM Decagon is seeking a Strategic Finance Manager, GTM to own sales capacity modeling, drive the GTM planning cycle, design and administer the GTM incentive and commission framework, and serve as the embedded finance partner to the CRO and CCO. The role involves building and maintaining the GTM financial model, defining and tracking GTM-specific KPIs, and partnering with RevOps to build dashboards and forecasting infrastructure. The ideal candidate has 8-10 years of experience in Strategic Finance, Corporate Finance, GTM Finance, or Revenue Ops at a high-growth technology company, with at least 2 years in investment banking. | — | 5 |
| Revenue Operations Associate The Revenue Operations Associate at Decagon will own day-to-day processes across GTM functions, including managing accounts, processing deals, driving reports, and operationalizing territories. This role involves monitoring CRM, creating and analyzing reports for data-driven insights, owning data quality through audits, and documenting internal processes. The ideal candidate has 2-4 years of experience in Sales Operations, a proven ability to identify and fix broken processes, strong ownership, and proficiency in Salesforce and Excel/Google Sheets. | — | 5 |
| Strategic Account Director, Federal Strategic Account Director for a conversational AI platform focused on federal accounts. The role involves developing account strategies, building relationships with stakeholders, navigating federal procurement, and collaborating with internal teams on security and compliance. Requires experience in federal sales, understanding of procurement processes, and ability to discuss security requirements. | — | 5 |
| Enterprise Account Executive - Austin Enterprise Account Executive for a conversational AI platform, responsible for managing the full sales cycle, generating pipeline, and collaborating with internal teams to ensure customer success and revenue growth. | — | 5 |
| Sales Development Representative - London Sales Development Representative for a conversational AI platform company, focusing on identifying and qualifying new sales opportunities in enterprise and strategic sales cycles. The role involves outbound prospecting, account-based outreach, and partnering with Account Executives to generate pipeline. It's positioned as an acceleration for a sales career in a GenAI company. | — | 5 |
| Senior Solutions Engineer Senior Solutions Engineer at Decagon, a conversational AI platform company. The role involves pre-sales engineering, product strategy, and enterprise architecture, focusing on integrating Decagon's AI-native platform into customer ecosystems. Responsibilities include partnering with Account Executives, architecting generative AI experiences, and developing custom demonstrations. | — | 5 |
| Senior Solutions Engineer Senior Solutions Engineer for a conversational AI platform, focusing on pre-sales, solutioning, and integration of AI agents into enterprise customer ecosystems. This role involves creating and architecting generative AI experiences and demonstrating the platform's capabilities to diverse stakeholders. | — | 5 |
| Senior Solutions Engineer Senior Solutions Engineer at Decagon, a conversational AI platform company. This role focuses on pre-sales engineering, product strategy, and enterprise architecture, acting as a technical advisor to enterprise prospects and customers. Responsibilities include discovering and qualifying solutions, architecting generative AI experiences, and developing custom demonstrations using the Decagon platform. The role requires customer-facing experience and functional understanding of GTM systems. | — | 5 |
| Senior Solutions Engineer Senior Solutions Engineer at Decagon, a conversational AI platform company. This role involves pre-sales engineering, product strategy, and enterprise architecture, focusing on integrating Decagon's AI-native platform into customer ecosystems. Responsibilities include partnering with Account Executives, architecting generative AI experiences, and developing custom demonstrations. | — | 5 |
| Strategic Account Director This role is for a Director, Strategic Accounts at Decagon, a conversational AI platform company. The role focuses on developing strategies to acquire and close key enterprise accounts, building relationships with stakeholders, understanding customer needs, and collaborating with internal teams to deliver tailored solutions. The ideal candidate has 7+ years of experience in strategic enterprise sales, a proven track record of revenue growth, and strong business acumen. Experience selling AI or customer support/experience software is a plus. | — | 5 |
| Strategic Account Director Decagon is seeking a Director, Strategic Accounts to drive sales of their conversational AI platform. This role involves developing strategies to acquire and close key enterprise logos, building relationships with stakeholders, understanding customer needs, and collaborating with internal teams to deliver tailored solutions. The ideal candidate has extensive experience in strategic enterprise sales, a strong business acumen, and consultative selling skills. Experience selling AI or customer support software is a plus. | — | 5 |
| Strategic Account Director This role is for a Director, Strategic Accounts at Decagon, a conversational AI platform company. The primary responsibility is to develop strategies to acquire and close key enterprise logos, build relationships with stakeholders, understand customer needs, and collaborate with internal teams to deliver tailored solutions. The role requires experience in strategic or enterprise sales, a proven track record of revenue growth, and strong business acumen. While the company sells AI products, this role focuses on sales and account management, not direct AI/ML development. | — | 5 |
| Strategic Account Director This role is for a Director, Strategic Accounts at Decagon, a conversational AI platform company. The primary focus is on enterprise sales, developing strategies to acquire and close key strategic logos, building relationships with stakeholders, and collaborating with internal teams to deliver tailored solutions. The role requires a strong background in strategic or enterprise sales with a proven track record of revenue growth and account expansion. While the company is in the AI space, this specific role is focused on sales and account management, not direct AI/ML development. | — | 5 |
| Performance Marketing Manager, Paid Social & EMEA Growth This role is for a Performance Marketing Manager focused on scaling paid social programs internationally, specifically for the EMEA region, for a conversational AI platform company. The role requires managing paid social spend end-to-end, adapting to local market nuances, and aligning spend with sales opportunities to drive pipeline and revenue. | — | 5 |
| Agent Success Manager The Agent Success Manager at Decagon will partner with customers to guide AI agent deployments, support adoption, and ensure they achieve meaningful outcomes. This role involves working cross-functionally with Product and Engineering to surface customer needs and influence the product roadmap, blending relationship management with hands-on execution in a fast-paced, high-growth environment. | — | 5 |
| Agent Strategy Manager This role is for an Agent Strategy Manager at Decagon, a conversational AI platform company. The manager will partner with enterprise customers to guide AI agent deployments, support adoption, and ensure value realization. The role involves relationship management, technical understanding of AI agents, and cross-functional collaboration with Product and Engineering to influence the roadmap. It is a customer-facing role focused on strategy and execution within the AI agent space. | Agent | 5 |
| Agent Education Manager This role focuses on enabling customers and partners to effectively use Decagon's conversational AI platform. The Agent Education Manager will act as an expert advisor, teaching stakeholders how to build and manage AI agents, define best practices, and develop learning programs. The role involves designing and delivering workshops, creating educational content, and collaborating with internal teams to ensure programs align with product capabilities. It's a technical and strategic position aimed at driving product adoption and mastery within enterprise clients. | Agent | 5 |
| Commercial Counsel Commercial Counsel for a conversational AI platform company, focusing on negotiating enterprise SaaS agreements, advising on AI governance, and building scalable legal infrastructure. | — | 5 |
| Go to Market Recruiting Coordinator The Go to Market Recruiting Coordinator will partner with recruiters and hiring managers to orchestrate a seamless hiring experience for GTM talent at a conversational AI company. This role involves end-to-end interview coordination, championing candidate experience, and improving recruiting operations. The company utilizes AI agents to power customer interactions. | — | 5 |
| Technical Enablement Manager Decagon is seeking a Technical Enablement Manager to build and scale enablement programs for their Solutions Engineering and technical post-sales teams. This role focuses on developing technical talent, improving field effectiveness, and scaling execution within a conversational AI platform company. The manager will create onboarding, ongoing development, and role-specific training, develop technical playbooks, and partner cross-functionally with Product, Engineering, and GTM teams. They will also own enablement infrastructure, learning systems, demo environments, and AI-powered tooling, while leading key GTM moments and evolving programs as the company scales. | — | 5 |
| Enablement Operations Manager Decagon is seeking an Enablement Operations Manager to scale the systems, programs, and operational processes that power their GTM organization. This role focuses on the operational foundation of onboarding and enablement programs, managing systems, content, and resources to support field teams and drive field readiness at scale. | — | 5 |
| Field Enablement Manager Decagon is seeking a GTM Enablement Manager to build and scale programs that power their revenue engine. This role involves designing and operationalizing high-impact programs in close partnership with stakeholders across Marketing, Product, and Engineering. The manager will own enablement infrastructure, including conversational AI systems, and use data to improve ramp, productivity, and attainment. The role requires 5+ years of GTM enablement experience and the ability to operate in fast-moving, ambiguous environments. | — | 5 |
| Enterprise Account Executive Enterprise Account Executive at a conversational AI platform company, responsible for managing the full sales cycle for enterprise accounts, generating pipeline, and collaborating with internal teams to ensure customer success. Previous experience selling AI or Customer Support/Experience software is a plus. | — | 5 |
| Brand Designer Brand Designer for a conversational AI platform company, focusing on visual identity, brand storytelling, and marketing-led initiatives. The role involves designing assets across various channels, evolving the brand design system, and contributing to brand strategy. Requires experience in brand design, art direction, and proficiency in design tools, with a curiosity for AI design models. | — | 5 |
| Head of Industry Marketing Head of Industry Marketing to own go-to-market strategy for a conversational AI platform, focusing on positioning, messaging, and sales enablement across core verticals. This role requires deep understanding of B2B SaaS marketing, GTM strategy, and the ability to translate technical capabilities into buyer-specific value propositions. | — | 5 |
| Director of Sales, Enterprise Decagon is seeking a Director of Enterprise Sales to lead and scale their sales operations for a conversational AI platform. The role involves managing and developing a sales team, driving revenue growth, and identifying new market opportunities within the enterprise sector. The company's technology enables brands to deploy AI agents for customer interactions across various channels. | — | 5 |
| Deal Desk Operations & Strategy Lead Decagon is seeking a Deal Desk Operations & Strategy Lead to join their Pricing team. This role will focus on accelerating and scaling the enterprise go-to-market motion by structuring and proposing deals, building internal deal processes, commercial negotiations, and sales enablement. The ideal candidate will have 6-10+ years of experience in pricing, deal desk, or monetization functions at high-growth companies and strong cross-functional collaboration skills. | — | 5 |
| Agent Success Manager - German Speaking This role is for an Agent Success Manager at Decagon, a conversational AI platform company. The primary responsibility is to partner with customers to guide their AI agent deployments, support adoption, and ensure they achieve value. The role involves relationship management, technical understanding of AI agents, and cross-functional collaboration with Product and Engineering to influence the roadmap based on customer needs. It requires strong customer-facing experience in B2B SaaS and fluency in English and German. | — | 5 |
| Agent Success Manager The Agent Success Manager at Decagon partners with customers to guide AI agent deployments, support adoption, and ensure they achieve meaningful outcomes. This role involves relationship management, hands-on execution, and cross-functional collaboration with Product and Engineering to surface customer needs and influence the product roadmap. The ideal candidate has experience in technical customer-facing roles within B2B SaaS and a strong understanding of the agent building process. | — | 5 |
| Implementation Manager This role is for an Implementation Manager at Decagon, a conversational AI platform company. The manager will lead the implementation of AI agents for enterprise customers, focusing on strategy, execution, and scaling the implementation function. They will design playbooks, improve processes using AI tools and automation, and partner with various teams to ensure successful deployments and customer success. The role requires experience in implementations, consulting, or project management, with a preference for experience in deploying AI or customer service platforms. | — | 5 |
| Founder's Office, Founder Associate Decagon is seeking a Founder Associate to join their Founder's Office. This role will work directly with Founders and Execs to scale the business and shape the foundation of a world-class AI company. Responsibilities include driving strategic initiatives, identifying areas for improvement, and building processes. The ideal candidate is a past founder or aspiring founder, a strong operator, comfortable owning projects end-to-end, uses first-principles thinking and data to inform decisions, and is an excellent communicator. | — | 5 |
| Growth Marketing Manager This role is for a Growth Marketing Manager at a conversational AI platform company. The primary focus is on revenue lifecycle programs to accelerate pipeline and convert opportunities to closed-won deals. The role involves using AI tools for account research, enrichment, personalization, and experimentation with workflows, as well as traditional marketing automation and ABM strategies. The goal is to turn existing demand and pipeline into revenue by managing lifecycle journeys, re-engaging stalled opportunities, and supporting field marketing efforts. | — | 5 |
| Field Marketing Manager This role is for a Field Marketing Manager in EMEA for Decagon, a conversational AI platform company. The manager will own end-to-end event management, including strategy, execution, and post-event follow-up, partnering with the sales team to ensure effective event presence and lead generation. The role requires B2B field or event marketing experience, with a focus on pipeline and ROI metrics. | — | 5 |
| Business Development, Private Equity Lead Decagon is seeking a Business Development, Private Equity Lead to drive expansion by cultivating executive relationships across enterprises, private equity firms, and strategic partners. This role focuses on accelerating growth through high-impact commercial and partnership outcomes, working closely with founders and go-to-market leaders to secure meaningful relationships with senior decision-makers. It requires strong judgment, executive presence, and the ability to operate in ambiguous, founder-led situations, with a focus on driving adoption across PE portfolio companies. | — | 5 |
| Director, Strategic Accounts Decagon is seeking a Strategic Account Executive to develop strategies for closing key strategic logos, build relationships with stakeholders, understand customer needs, and collaborate with internal teams to deliver tailored solutions. The role involves forecasting, account planning, and providing feedback to product and leadership teams. The ideal candidate has 7+ years of enterprise sales experience, a proven track record of revenue growth, and strong business acumen. Previous experience selling AI or customer support/experience software is a bonus. | — | 5 |
| Technical Program Manager Decagon is seeking a Technical Program Manager to drive the end-to-end delivery of complex customer implementations and internal cross-functional programs for their conversational AI platform. The role involves partnering with teams to manage scope, dependencies, risks, and ensure timely, high-quality deployments. The TPM will translate customer requirements into program plans, drive internal initiatives like model lifecycle management and security buildouts, and continuously improve operational excellence to support company growth. | — | 5 |
| Marketing Operations Specialist The Marketing Operations Specialist will manage and optimize the marketing tech stack, focusing on HubSpot, to support Go-To-Market (GTM) strategies. This role involves lead management, campaign analysis, performance reporting, data governance, and streamlining lead handoff processes. The position requires experience with marketing automation tools, data orchestration, and utilizing AI-driven tools for GTM automation. | — | 5 |