Intercom

Intercom is seeking a Staff AI Product Manager to define the vision, strategy, and roadmap for their core AI systems that power their AI agent, Fin, and other AI features. The role involves working at the intersection of AI research, product development, and customer needs to build world-class AI products. The ideal candidate will have strong AI/technical fluency, excellent product judgment, sharp problem framing skills, and the ability to build and ship high-quality AI products.

Staff Brand Designer for an AI Customer Service company, focusing on brand identity systems, campaigns, and activations. Requires extensive design experience, proficiency in design tools, and experience with AI tools for creative work.

This role is for a Senior Account Manager at Intercom, an AI Customer Service company. The primary focus is on growing existing business in EMEA, managing customer renewals, executing a strategic sales process, and acting as a consultative partner. The role requires deep understanding of Intercom's product suite, particularly its AI capabilities, and articulating their value to customers. It involves leading cross-functional teams and strengthening customer relationships. The role is not directly building AI models but requires strong technical and AI curiosity to translate complex features into business outcomes.

This role is for a Senior Account Manager at Intercom, an AI Customer Service company. The primary focus is on growing existing business in EMEA, managing customer renewals, executing a strategic sales process, and acting as a consultative partner. The role requires deep understanding of Intercom's product suite, particularly its AI capabilities, and articulating their value to customers. It involves leading cross-functional teams and strengthening customer relationships. The role is not directly building AI models but requires strong technical and AI curiosity to translate complex features into business outcomes.

This role is for a Senior Account Manager at Intercom, an AI Customer Service company. The primary focus is on growing existing business, securing renewals, and acting as a consultative partner to customers. The role requires a deep understanding of Intercom's product suite, particularly its AI capabilities, and the ability to articulate its value to clients. While the company is AI-focused and the role requires AI fluency, the core responsibilities are sales and account management, not direct AI/ML development.

Senior Account Manager for Intercom, an AI Customer Service company, focusing on growing existing business in EMEA, particularly German-speaking regions. The role involves driving pipeline, securing renewals, executing strategic sales processes, acting as a consultative partner, leading cross-functional teams, and developing deep product and AI fluency to articulate value to customers.

Senior Account Manager for Intercom, an AI Customer Service company, focusing on growing existing business in EMEA, particularly German-speaking regions. The role involves driving pipeline, securing renewals, executing strategic sales processes, acting as a consultative partner, leading cross-functional teams, and developing deep product and AI fluency to articulate value to customers.

This is a sales leadership role focused on managing a team of Relationship Managers for Intercom's AI Customer Service platform. The role involves leading, coaching, and developing the team to drive revenue growth, renewals, and customer adoption of AI capabilities. It requires strong sales management experience, forecasting discipline, and the ability to enable value-based selling, particularly around AI differentiation. The role partners cross-functionally to support AI-driven go-to-market changes and customer insights.

Account Executive for Intercom, an AI Customer Service company, focusing on the Mid-Market segment in Latin America. The role involves driving new client acquisition, managing the full sales cycle, building a sales pipeline, and achieving revenue goals. Responsibilities include prospecting, product demonstrations, consultative sales, forecasting, and collaborating with cross-functional teams. Requires fluency in Portuguese and experience in SaaS sales.

This is a sales leadership role focused on managing a team of Relationship Managers for Intercom's Mid-Market segment. The role involves leading, coaching, and developing the team to drive revenue growth, renewals, and expansion by helping customers adopt and leverage Intercom's AI-driven customer service solutions. The manager will own the team's revenue targets, ensure sales rigor, and partner cross-functionally to support AI-related go-to-market strategies.

This role is for a Senior GTM Data Analyst at Intercom, an AI Customer Service company. The analyst will partner with the Mindshare function (brand marketing, executive programs) to measure and analyze top-of-funnel initiatives, brand campaign effectiveness, executive program impact, and audience reach. The role involves designing and analyzing experiments to understand what drives awareness and engagement, and translating analytical findings into actionable insights for marketing and GTM leadership. While the company heavily features AI, this role focuses on analyzing the GTM strategy and marketing effectiveness, not directly building or shipping AI models.

Staff Product Designer at Intercom, an AI Customer Service company, focusing on designing AI-powered customer experiences and interaction patterns for their AI agent, Fin. The role requires deep craft expertise, end-to-end ownership, and collaboration with engineering and product management to ship high-impact software products.

Principal Product Designer at Intercom, an AI Customer Service company, focusing on designing AI-powered customer service experiences and products, particularly for their AI agent 'Fin'. The role requires deep craft expertise in interaction and visual design, end-to-end ownership, and collaboration with engineering and product teams to ship high-impact software products.

Senior Product Designer at Intercom, an AI Customer Service company, focusing on designing AI-powered customer experiences and interfaces for their AI agent, Fin. The role emphasizes end-to-end product craft, interaction design, and execution excellence in collaboration with engineering and product teams.

Intercom is seeking a Staff/Principal Product Designer to shape the user experience of their AI-powered customer service products, particularly their AI agent 'Fin'. The role focuses on end-to-end design execution, defining new interaction patterns for AI tools, and collaborating with engineering and product teams to deliver high-quality, impactful features. This is a craft-focused role for a maker and doer who can operate with autonomy and drive design excellence.

Intercom is seeking a Staff/Principal Product Designer to shape the user experience of their AI-powered customer service products, particularly their AI agent 'Fin'. The role focuses on end-to-end design execution, defining new interaction patterns for AI tools, and collaborating with engineering and product teams to deliver high-quality, impactful features. This is a craft-focused role for a maker and doer who can operate with autonomy and drive design excellence.

Senior Product Designer at Intercom, an AI Customer Service company, focusing on designing AI-powered customer experiences and interfaces for their AI agent, Fin. The role emphasizes end-to-end product craft, interaction design, and execution excellence in collaboration with engineering and product teams.

This role is for a Senior Manager of Customer Campaigns & Lifecycle Marketing at Intercom, an AI Customer Service company. The primary focus is to lead a team in driving adoption and usage of Intercom's AI agent, Fin, and the broader Intercom product. The role involves managing customer marketing communications across the entire customer lifecycle, implementing marketing automation tooling, and collaborating with various senior stakeholders. While the company is AI-focused and the role requires proficiency in AI tooling for marketing, the core function is marketing strategy and execution, not direct AI/ML development.

Senior Product Marketing Manager at Intercom, an AI Customer Service company. The role focuses on owning the positioning and messaging for Intercom's Helpdesk product, emphasizing the integration of their AI agent 'Fin' with the helpdesk to create a superior customer experience. This involves shaping market narratives, partnering with product and sales, and creating core PMM assets for an AI-first helpdesk vision.

Senior Product Marketing Manager to own the positioning and messaging for Intercom's Helpdesk product, focusing on the integrated AI-first helpdesk vision and the combined value of their Helpdesk and AI agent (Fin). The role requires a hybrid of strategy, storytelling, and technical engagement, with a focus on shaping market perception and driving go-to-market efforts for AI-enhanced customer service solutions.

Relationship Manager for Intercom, an AI Customer Service company, focusing on growing existing business relationships and ensuring customer retention and revenue growth. The role involves understanding customer needs, providing solutions based on Intercom's platform, developing strategic territory plans, and collaborating with internal teams. Requires SaaS sales experience, ability to manage a large book of business, and strong communication skills.

Product Manager at Intercom, an AI Customer Service company, to shape the future of business messaging and AI-powered customer engagement. This role involves leading a team to deliver products, managing roadmaps, collaborating with engineers and designers, and leveraging AI for efficiency. Requires customer focus, product judgment, technical fluency, and understanding of AI systems and LLMs.

Enterprise Account Executive role focused on selling Intercom's AI agent, Fin, to enterprise clients. The role involves full-cycle sales ownership, driving AI transformation, and acting as a customer advocate. Requires proven sales success, AI familiarity, and strong communication skills.

This role is for a Full-Stack Marketer focused on customer advocacy for an AI Customer Service company. The primary responsibility is to create compelling content (stories, case studies, videos) from customer successes with the company's AI agent, Fin. The role involves operating and improving the advocacy engine, telling customer stories, running campaigns, ensuring evidence is used, and designing AI-augmented workflows. The company uses AI tools to enhance marketing output and speed.

This role is for a Business Development Representative at Intercom, an AI Customer Service company. The primary responsibility is to generate revenue growth by identifying and engaging with prospects to understand the value of Intercom's AI solutions. The role involves strategic account targeting, expert enterprise prospecting through various channels, delivering exceptional prospect experiences, maintaining product knowledge, and collaborating with internal teams to optimize processes. While the company is AI-focused and the role uses AI tools, the core function is sales pipeline generation, not direct AI/ML model development or deployment.

This role is for a Business Development Representative focused on selling Intercom's AI-powered customer service products. The role involves pipeline generation, customer engagement, and cross-functional collaboration to drive revenue growth. While the company heavily features AI products, the BDR role itself is sales-focused and does not involve building or directly working with AI models.

Manager for the Scaled Relationship Management team in EMEA, focused on driving growth and retention for Intercom's AI customer service solutions. This role involves leading a team of Relationship Managers, innovating on processes for high-volume account management, strategic planning, and ensuring revenue targets are met.

This role is for a Director of Sales Strategy & Planning at an AI Customer Service company. The primary focus is on designing and implementing sales compensation and incentive strategies to drive desired behaviors and support growth. While the company heavily features AI in its products and operations, this role itself is not directly building or researching AI models, but rather using AI tools and principles to optimize sales operations.

This role supports the Professional Services and Solutions Engineering organizations within Intercom, an AI Customer Service company. The focus is on designing and managing scalable processes, building data-driven frameworks and dashboards for performance monitoring (including AI Agent Fin's activation and go-live rates), analyzing utilization and bookings, and improving operational systems. The goal is to drive predictable revenue growth and exceptional customer experiences by ensuring efficient operations across the customer lifecycle.

The Tax Manager will oversee tax accounting, compliance, and operations for EMEA, focusing on process innovation and leveraging AI tools to enhance efficiency. This role requires experience in multinational corporate tax and a proactive approach to adopting new technologies.

This role is for a Senior Social Media Strategist at an AI Customer Service company. The primary focus is to elevate the company's organic social presence, translate product launches into social impact, and enable employee/executive activation. The role involves strategic planning, content creation, cross-functional collaboration, and experimentation with social media tactics, including the use of AI tools to enhance efficiency. The ideal candidate is social-native, understands tech culture (especially AI), is a strong writer, and is comfortable using AI to streamline their work.

This role is for a Senior Social Media Strategist at an AI Customer Service company. The primary focus is to elevate the company's organic social presence, translate product launches into social impact, and enable employee/executive activation. The role involves strategic planning, content creation, cross-functional collaboration, and experimentation with social media tactics, including the use of AI tools to enhance efficiency. The ideal candidate is social-native, understands tech culture (especially AI), is a strong writer, and is comfortable using AI to streamline their work.

Intercom is seeking a Senior Privacy Counsel to lead global legal matters involving privacy, data protection, cybersecurity, and AI governance. The role involves advising engineering, product, security, sales, marketing, and HR teams on legal risk and compliance with global privacy laws and regulations, developing a scalable privacy program, and educating stakeholders on data protection. The role requires deep experience with global privacy regulations (GDPR, CCPA-CPRA, etc.), foundational knowledge of security programs (SOC2, HIPAA), and a CIPP/E or CIPP/US certification.

This is a Relationship Manager (Account Manager) role focused on growing existing accounts for Intercom, an AI Customer Service company. The role involves driving pipeline and revenue, securing renewals, executing a strategic sales process, acting as a consultative partner, leading cross-functional teams, and mastering product and AI fluency to articulate value to customers. The ideal candidate has proven B2B SaaS sales experience, business development mindset, consultative acumen, technical and AI curiosity, and strong communication skills.

The Account Executive will be responsible for selling Intercom's new AI Sales Agent product, focusing on landing early customers, proving ROI, and shaping the go-to-market strategy. This role involves owning the full sales cycle, designing evaluations, and providing feedback to product and marketing teams.

Solutions Engineer for Intercom, an AI Customer Service company, focusing on demonstrating the value of their AI agent Fin and the Intercom Customer Service Suite to potential clients. This role involves technical discovery, pre-sales presentations, solution reviews, POC design, and collaborating with Product and Engineering to represent customer needs. Requires strong technical acumen, pre-sales experience, and Portuguese fluency.

The Solutions Engineer role at Intercom focuses on demonstrating the value of Intercom's AI-powered customer service solutions to potential clients throughout the sales cycle. This involves technical discovery, solution reviews, designing POCs, and collaborating with Product and Engineering to represent customer needs. The role requires strong technical acumen, pre-sales experience, and excellent communication skills, with fluency in Portuguese being a requirement.

The role is for a Video Editor/Videographer at Intercom, an AI Customer Service company. The main responsibility is to create video content that showcases their AI agent, Fin, and its impact on customer experiences. This involves capturing, editing, and producing various video formats for marketing and product storytelling, collaborating with cross-functional teams, and experimenting with AI-assisted workflows in the creative process. While the company is AI-focused and the role mentions AI-assisted workflows, the core function is video production and marketing, not direct AI/ML development.

This role is for a Senior Solutions Engineer at Intercom, an AI-first company focused on AI Customer Service. The role involves engaging with customers as a trusted advisor, defining and demonstrating value across the sales cycle, and collaborating with Product and Engineering. The Solutions Engineer will lead technical discovery, deliver pre-sales presentations, design POCs, and serve as a resource for RFPs and security questions. The company's AI agent, Fin, is a core part of their offering.

This role is for an Account Executive focused on selling Intercom's new AI Sales Agent product. The AE will be responsible for the full sales cycle, from discovery to close, working with a specialist team to land early customers, prove ROI, and shape the go-to-market strategy. The role requires strong consultative selling skills and the ability to work closely with Product, Marketing, and Engineering.

This role is for a sales leader to build, scale, and evolve a team of Relationship Managers focused on Small Business / Scale customers. The role involves coaching early-career sales talent, driving revenue through renewals and expansion, and guiding customers through their AI adoption journey. The ideal candidate will have experience selling SaaS solutions and managing sales teams, with a focus on consultative selling and understanding the business impact of AI.

This role is for a Solutions Engineer at an AI Customer Service company. The Solutions Engineer will act as a trusted advisor to customers, demonstrating the value of Intercom's AI solutions throughout the sales cycle. Responsibilities include technical discovery, solution reviews, designing POCs, and collaborating with Product and Engineering teams. The role requires strong technical acumen, pre-sales experience, and excellent communication skills.

Senior Product Manager for Intercom's Web team, focusing on showcasing their AI customer service products (Fin) and brand story through world-class web experiences. This role involves leading end-to-end delivery of narrative pages, translating messaging into web experiences, collaborating with cross-functional teams, and measuring impact. Requires experience in product management or marketing with a strong track record in digital storytelling and a keen eye for design and narrative.

Senior Product Manager for Intercom's Web team, focusing on showcasing their AI customer service products (Fin and Intercom Suite) through world-class web experiences. This role involves translating messaging into compelling web content, leading end-to-end delivery of narrative pages, and collaborating with cross-functional teams to drive impact and conversion.

This role is for a Senior GTM Enablement Manager, Operations at Intercom, an AI Customer Service company. The primary focus is on optimizing the GTM tech stack, leading strategic projects, and improving GTM processes to enhance sales productivity and operational excellence. The role involves cross-functional partnership and measurement of enablement program effectiveness. While the company heavily utilizes AI, this role is focused on the go-to-market operations and enablement, not direct AI/ML development.

This role is for a Senior GTM Product Enablement Manager at Intercom, an AI Customer Service company. The primary focus is on bridging R&D, Product, and customer-facing Solutions teams to translate AI product innovation into technical readiness and enablement. The role involves developing technical education strategies, creating training materials, and owning an AI Fluency Program to ensure GTM teams understand and can effectively deliver AI-driven products. It requires strong technical aptitude, cross-functional partnership, and excellent communication skills to ensure customer success with AI products.

Account Executive for Intercom, an AI Customer Service company, focusing on new business growth with SMB customers in EMEA. The role involves owning the full sales cycle, generating pipeline, delivering product demos of the Intercom Suite including the Fin AI agent, and managing commercial processes. Requires 2+ years of closing new business in B2B SaaS, a track record of exceeding quota, and strong sales methodology skills. Experience selling customer service, helpdesk, AI, or messaging solutions is a plus.

The Principal Product Marketing Manager will own the narratives and competitive strategy for Intercom's AI Customer Service products, specifically focusing on their AI agent, Fin. This role involves shaping how the company wins in the market by developing field narratives, campaign approaches, sales plays, and messaging for solutions and personas. The individual will also conduct competitive intelligence and identify market opportunities, working closely with sales, marketing, and product teams. The role requires a deep understanding of AI and technical products, with a focus on the AI customer service market and the ability to articulate technical differentiation.