Whatnot

Customer Experience Agent focused on resolving complex, high-value item disputes on the Whatnot marketplace. Responsibilities include investigating claims, determining fair market value, collaborating with internal teams, and providing empathetic support to buyers and sellers.

Data Engineer on the Notifications Platform responsible for owning and evolving high-volume data systems that support product development, experimentation, and machine learning.

Senior People Business Partner for the Tech organization (Engineering, Product, Design) at Whatnot, a fast-growing livestream shopping platform. This role will partner with leaders to drive people strategy, org design, talent decisions, and execute People programs to support growth and international expansion. Responsibilities include coaching leaders, advising on employee relations, driving core people programs (compensation, performance, talent planning), partnering with COEs, using data to identify talent risks, leading change management, supporting manager development, and leveraging engagement surveys.

Senior People Business Partner for Operations and G&A teams, focusing on people strategy, org design, talent management, and employee relations in a fast-paced, high-growth, remote-first environment.

This role is for a Senior People Business Partner at Whatnot, a livestream shopping platform. The role focuses on partnering with leaders in Operations and G&A to drive people strategy, org design, talent decisions, and execute people programs. It involves coaching leaders, advising on employee relations, driving core people processes, and using data to address talent risks. The role requires 7+ years of experience supporting Operations teams in a fast-paced, high-growth, remote environment.

Senior People Business Partner for the Tech organization, focusing on partnering with leaders to drive people strategy, org design, talent decisions, and execute People programs to support growth and team effectiveness.

This role is for an IT Support Engineer responsible for managing the daily support queue, providing local hub coverage, and administering user accounts and access across various corporate applications. The role involves hands-on user support, systems administration, process improvement, and automation to ensure seamless employee access to tools and support. Key responsibilities include owning the IT support queue, administering Okta and Google Workspace, executing onboarding/offboarding processes, and contributing to IT projects and strategic initiatives like Gleanbot AI deployment.

Software Engineer on the Inventory team at Whatnot, a livestream shopping platform. Focuses on backend systems and services to help sellers manage their merchandise. Requires 3+ years of experience, proficiency in Python/Elixir preferred, and understanding of relational databases. Emphasizes shipping products quickly and owning projects end-to-end.

Executive Recruiter at Whatnot, a fast-growing livestream shopping platform. This role will focus on hiring executive-level talent across Technology and Business, building foundational executive recruiting processes, and positioning Whatnot as an employer of choice for leaders. Requires 10+ years of recruiting experience, with at least 5+ years in executive hiring at high-growth startups.

Sales Representative role focused on acquiring and nurturing new livestream sellers for Whatnot, a livestream shopping platform. The role involves managing the entire sales cycle, from pitching to onboarding and providing strategic coaching, with the goal of meeting sales targets. It is a client-facing role requiring understanding of sales processes, CRM proficiency, and business acumen.

This role is for a Leadership Recruiter at Whatnot, a fast-growing livestream shopping platform. The recruiter will be responsible for hiring executive-level talent (Director, VP/C-Suite, L8+ engineers) across Technology and Business functions. Key responsibilities include developing executive recruiting processes, managing full-cycle searches, building talent pipelines, and acting as a strategic advisor to executives. The role requires 10+ years of recruiting experience, with at least 5 years focused on in-house leadership hiring at high-growth startups.

Whatnot is seeking a Strategy & Operations Senior Manager, Logistics to build and lead the Carrier Ops function, own carrier performance and pricing, lead operational response to shipping disruptions, and inform carrier strategy and product roadmap. The role requires experience in logistics, supply chain, or carrier operations, with a strong understanding of carrier economics and shipping operations.

This role is for a Benefits Analyst at Whatnot, a livestream shopping platform. The analyst will administer medical, dental, vision, and retirement benefits, manage new hire enrollments, and support compliance requirements. They will also manage end-to-end leave administration globally, coordinate top-up pay, and track accommodations. The role involves maintaining Workday benefits configurations, performing payroll reconciliations, and providing employee support for benefits and leave inquiries. The ideal candidate has 4+ years of experience in benefits administration, including complex leave programs and U.S. benefits compliance, with experience in Workday.

Staff Software Engineer role at Whatnot, a fast-growing livestream shopping platform. The role involves leading the design and evolution of large, distributed systems across various engineering pillars, including buyer/seller growth, trust & risk, discovery & personalization, search, AI developer tools, and customer experience. Responsibilities include owning ambiguous technical problems, acting as a technical lead for major initiatives, and raising the engineering bar through mentorship and contributions. Requires 8+ years of experience in software engineering, with a proven track record in fast-scaling environments and distributed systems design.

Staff Software Engineer at Whatnot, a fast-growing livestream shopping platform. This role involves leading the design and evolution of large, distributed systems, owning ambiguous technical problems, and acting as a technical lead for major initiatives. The focus is on building and scaling the core marketplace infrastructure, not directly on AI/ML model development.

This role focuses on training and onboarding new agents within the Trust and Risk team, ensuring they have the necessary skills and knowledge to succeed. It involves coordinating training sessions, delivering content, monitoring performance, and updating training materials. The role requires experience in Trust & Risk operations or frontline operational team training, familiarity with relevant software, and the ability to adapt to fast-paced environments. The position is based in Phoenix, AZ.

Software Engineer for the Payments - Treasury team at Whatnot, responsible for managing and recording money and credit in customer transactions, including taxes, customs, returns, and refunds. The role involves improving payment scale, reliability, payment options, fraud mitigation, and transaction modeling for a global livestream shopping platform.

This role focuses on preventing and mitigating fraud on a livestream shopping platform. Responsibilities include identifying fraud patterns, reviewing transactions, developing prevention measures, and communicating with customers about fraud-related inquiries. The role requires collaboration with the team to minimize financial risk while maintaining a positive user experience. It is not an AI-centric role but rather an operational one within a consumer marketplace.

Product Manager for International Growth at Whatnot, a livestream shopping platform. This role focuses on owning the strategy and execution for non-US markets, covering acquisition, activation, engagement, and retention. The PM will build a world-class, standardized buyer and seller experience across geographies, scale a repeatable playbook, and drive international growth to become a multi-billion dollar share of company GMV. Responsibilities include defining the international growth vision and roadmap, driving systemic unlocks, championing a hub-and-spoke model, owning international growth metrics and scorecards, designing and running experiments, translating regional expertise into scalable products, and ensuring the product is global-ready by default. Requires 6+ years of PM experience, with substantial time as a Growth PM, proven track record in driving measurable growth in consumer products/marketplaces, and experience scaling international markets. Strong data and experimentation skills, ability to work in ambiguous environments, and excellent cross-functional leadership are essential. Experience in a marketplace or multi-sided platform is preferred.

Product Manager for International Growth at Whatnot, a livestream shopping platform. This role focuses on owning the strategy and execution for non-US markets, driving growth across acquisition, activation, engagement, and retention. The PM will build a world-class, standardized buyer and seller experience across geographies, scale a repeatable playbook, and partner with cross-functional teams to achieve multi-billion dollar international GMV.

This role is for a US Workday Payroll Analyst responsible for end-to-end payroll processing, ensuring compliance with federal, state, and local regulations, managing multi-state payroll and tax allocations, supporting audits, and identifying process improvement opportunities. Requires 5-7+ years of US payroll experience and 3+ years with Workday Payroll.

This role is for a Payroll Analyst at Whatnot, a livestream shopping platform. The analyst will manage end-to-end US payroll operations using Workday and ADP, ensuring compliance with regulations, managing multi-state payroll, and supporting audits. Responsibilities include payroll processing, compliance, system management, reconciliation, reporting, and process improvement.

Lead a customer experience team focused on process improvement, order management, and problem-solving to enhance user experience and provide critical business insights. This role involves managing team performance, coaching agents, and partnering with cross-functional teams to address product and experience gaps.

This role focuses on maintaining the safety and integrity of the Whatnot platform by reviewing suspicious behavior, conducting transaction reviews, identifying trends, and communicating with customers. It involves investigating trust and risk cases, working with other departments, and representing the company with integrity. The role requires a customer-first mindset and the ability to learn new systems quickly.

Whatnot is hiring a Customer Experience Agent for their 2026 New Grad program. This role focuses on ensuring a positive user experience through order management, problem-solving, and continuous improvement on their livestream shopping platform. Responsibilities include interacting with buyers and sellers, resolving issues related to payments, orders, and shipments, and becoming an expert in Whatnot's systems. The role requires strong communication, a customer-first attitude, and the ability to learn quickly. Weekend availability is required.

Customer Experience Agent role at Whatnot, a livestream shopping platform. Responsibilities include interacting with buyers and sellers, resolving issues related to payments, orders, and shipments, and improving the overall customer experience. This role is for new graduates and offers hands-on exposure to a fast-growing company.

The Customer Experience Agent is responsible for driving the best possible user experience through process improvement, order management, and problem solving. This role interacts with buyers and sellers to resolve issues regarding payments, orders, shipments, and general questions, aiming to ensure a positive experience and timely delivery of products.

Software Engineer focused on performance marketing systems, building and maintaining data pipelines for marketing platforms, creating automation tools for bidding and campaign management, and implementing attribution/tracking logic. This role supports growth and paid media initiatives.

Whatnot is seeking an Associate Creative Director, Category Marketing to lead the strategy, development, and execution of physical and digital events that resonate with their communities. This role involves collaborating with category and marketing teams, overseeing end-to-end creative processes, managing a design team, and staying ahead of trends to keep events fresh and culturally resonant. The ideal candidate has 10+ years of experience in brand and experiential creative roles, with a proven track record in social-first environments and leadership of creative teams.

Partnerships Associate role focused on becoming a category expert, seller outreach and onboarding, relationship management, marketing initiatives, and data analytics using SQL to drive insights and efficiency within the livestream shopping platform.

This role focuses on developing and implementing commerce strategies, managing cross-functional projects, identifying process inefficiencies, analyzing commerce data, and managing vendor performance within the post-purchase experience. It requires experience in strategy and operations, project management, and data analysis.

Partnerships Associate role focused on becoming a category expert, seller outreach and onboarding, relationship management, marketing initiatives, and data analytics using SQL to drive insights and efficiency within the livestream shopping platform.

Associate Creative Director, Design at Whatnot, a livestream shopping platform. This role focuses on building the brand and creating best-in-class creative for physical and digital experiences, including events. The individual will lead strategy, development, and execution of campaigns, translating category energy into on-platform events and in-person activations. Requires strong conceptual design skills, ability to build identity systems, and hands-on execution.

Product Manager, Payments to lead the strategy and execution of the core payments platform and experiences that underpin the Whatnot marketplace. Owns systems for buyer payments, seller payouts, and money movement, processing billions in annual GMV. Partners with Engineering, Design, Finance, Trust & Safety, Legal, CX, and Operations.

Strategy & Operations Senior Manager role focused on driving business decisions across post-purchase operations, logistics, payments, user experience, trust and fraud for a livestream shopping platform. Responsibilities include developing and implementing commerce strategies, managing cross-functional projects, identifying and implementing process improvements, analyzing commerce data, and negotiating vendor contracts.

Lead a customer experience team focused on process improvement, order management, and problem-solving to enhance user experience and provide critical business insights. This role involves managing team performance, coaching agents, and partnering with cross-functional teams to address product and experience gaps.

Customer Experience Agent for Whatnot, a livestream shopping platform. Responsibilities include interacting with buyers and sellers, resolving issues related to payments, orders, and shipments, and improving the overall customer experience. Requires weekend availability and experience with customer-facing systems.

Lead a customer experience team responsible for resolving customer issues, providing user insights, and driving process improvements within a livestream shopping platform. Requires night shift availability and strong leadership skills.

This role focuses on maintaining the safety and integrity of the Whatnot platform by identifying risks, enforcing policies, and protecting the buyer and seller experience. Responsibilities include reviewing suspicious behavior, conducting transaction-level reviews, identifying trends, communicating with customers, and investigating trust and risk cases. The role requires a customer service mentality and experience in Trust & Safety, customer service, or fraud operations.

Director, Key Accounts role at Whatnot, a livestream shopping platform. This role focuses on building and managing strategic partnerships with top sellers, driving their growth, and ensuring they innovate on the platform. It involves category strategy, go-to-market execution, and cross-functional collaboration to translate seller insights into company priorities. The position requires strong executive presence, business acumen, and relationship-building skills, with a focus on driving impact within the consumer marketplace domain.

Sales Representative role focused on acquiring and nurturing new livestream sellers for Whatnot, a large livestream shopping platform. Responsibilities include managing the full sales cycle, from prospecting to closing and providing strategic coaching, with a goal to meet or exceed sales targets.

This role is for an Account Executive at Whatnot, a livestream shopping platform. The primary responsibility is to drive the expansion of the platform's supply by acquiring and nurturing new livestream sellers. This involves managing the entire sales cycle, from pitching and onboarding to providing strategic coaching and facilitating growth, with the goal of meeting or exceeding sales targets. The role requires experience in fast-paced, client-facing roles, a strong understanding of sales processes, and the ability to manage multiple accounts.

Engineering Manager for Core Backend Services at Whatnot, a livestream shopping platform. This role focuses on leading and mentoring a team to build and scale critical infrastructure, including backend services, real-time systems, and storage. The emphasis is on ensuring scalability, reliability, and performance to support millions of users, driving best practices in software engineering, and fostering innovation.

Whatnot is hiring an Engineering Manager for their Platform Engineering team in San Francisco, CA. This role involves leading and mentoring engineers, developing strategic roadmaps for platform engineering, and driving best practices in software engineering. The ideal candidate will have 10+ years of experience in platform or infrastructure engineering leadership, with a focus on building and scaling backend systems, real-time services, and storage infrastructure. The role emphasizes developer velocity, reliability, and scalability.

Product Designer at Whatnot, a livestream shopping platform, focusing on designing end-to-end workflows for user-facing features, internal tools, and core platform systems. The role involves collaborating with cross-functional teams to create intuitive and user-centric experiences, translating research into design solutions, and contributing to the design system.

Software Engineer on the Payments - Treasury team responsible for how the business moves and records money and credit in all customer transactions, including taxes, customs, returns, and refunds. Focuses on improving payment scale, reliability, diversity of options, fraud mitigation, and transaction/tax modeling for a seamless international marketplace.

Software Engineer on the Buyer Growth team responsible for driving Whatnot's top-of-funnel growth and first-time buyer success. Focuses on acquisition, activation, and early retention, partnering with product, data, and marketing to build experiences that bring new users into the ecosystem and turn them into loyal customers. Will lead and scale growth initiatives, design and own end-to-end systems, work across teams to identify growth opportunities, and instrument/monitor/improve funnels.