Cresta

The role is for a Senior Product Designer focused on the Core Platform at Cresta, a company that uses AI to enhance contact center operations. The designer will be responsible for horizontal frameworks and shared capabilities that all Cresta products are built upon, emphasizing systems thinking and designing reusable, scalable, and customizable platforms rather than point solutions. The role involves partnering with Product and Tech leads, driving cross-squad alignment, and ensuring an enterprise-ready experience. While the company is AI-native and uses AI tools, the core craft of this role is product design for platform capabilities, not direct AI/ML model development.

This role is a Customer Trainer for Cresta, an AI-powered contact center platform. The trainer will collaborate with SMEs to design and deliver training sessions, create instructional videos, and maintain documentation to drive product adoption and customer value. The role requires experience in training, strong communication skills, and familiarity with SaaS products, with a preference for contact center industry experience.

This role is for a Sr. Director of Product Marketing responsible for defining and driving the go-to-market strategy for Cresta's AI Agent and Agentic Assist portfolio. The role requires deep understanding of the agentic AI landscape, market research, competitive analysis, and cross-functional collaboration to launch new products and influence roadmap priorities. While the role is deeply involved with AI products, the core function is product marketing, not direct AI/ML development.

This role is for a Senior Product Marketing Manager focused on the Travel & Hospitality industry. The primary responsibility is to own and scale Cresta's positioning, messaging, and go-to-market strategy for this vertical. The role involves translating platform capabilities into industry narratives, establishing thought leadership, developing buyer personas, partnering across teams for GTM strategies, launching new product capabilities, and influencing the product roadmap based on market insights. While the company is AI-focused and the role touches on AI products, the core function is product marketing, not direct AI/ML development or research.

Senior Full Stack Engineer to build and scale a no-code platform for configuring conversation intelligence workflows powered by LLMs and AI. The role involves full-stack development, focusing on UI, backend services, and data layers, enabling non-technical users to leverage AI-driven insights from customer conversations.

Senior Infrastructure Engineer/SRE role focused on building and advancing core infrastructure, including developer toolchains, Kubernetes clusters, metrics/logging, and infrastructure-as-code. A key responsibility is building machine learning infrastructure to support AI teams in training, testing, and deploying models.

This is an internship role for a Junior Software Engineer at Cresta, a company that uses AI to improve contact center operations. The role involves building and improving backend services, designing APIs, and contributing across the stack. While the company is AI-focused, the internship itself is a general software engineering role.

Junior Software Engineer Intern role focused on building and improving backend services for real-time AI features and search, designing APIs, and contributing across the full stack. Requires a CS degree, backend language proficiency, and API experience. Internship is 3 months with potential for full-time conversion.

This GTM Engineer role focuses on rebuilding go-to-market operations using AI and automation. The engineer will work with leadership to design and deploy an AI-native operating system for the revenue engine, prioritizing accounts, eliminating manual work, automating deal execution, and optimizing the GTM system. The role requires strong technical ability, GTM understanding, and an entrepreneurial mindset.

Account Manager role at Cresta, an AI company focused on revolutionizing contact centers. The role involves driving upsells, renewals, and long-term customer value, shaping the Account Management function, and building enduring partnerships. It requires an entrepreneurial mindset, operational excellence, and strong commercial thinking.

This role focuses on enabling go-to-market teams to effectively position, sell, and deploy Cresta's AI Agent product. It involves translating complex AI capabilities into clear value propositions and practical use cases for enterprise customers, working closely with Product, Product Marketing, Sales, and RevOps to build enablement programs and content. The goal is to increase seller confidence, improve deal quality, and accelerate adoption of the AI Agent product.

Product Manager for Cresta's enterprise AI platform, focusing on foundational capabilities like Identity and Access Management (IAM) to enable scaling, security, and reliable operation across complex customer environments. The role requires technical fluency, strong product judgment, and collaboration with engineering, security, and customer-facing teams to define and deliver platform features supporting both AI agents and human workflows.

The Infrastructure Engineer/SRE role at Cresta focuses on designing, building, and advancing core infrastructure to support engineering teams. Responsibilities include developing dev tools, ensuring reliability of Kubernetes clusters, implementing metrics and logging, managing infrastructure-as-code deployments, automating operations, and building machine learning infrastructure for AI teams.

This role partners with Sales Directors to showcase Cresta's AI platform to potential customers in the APAC region. It involves providing technical insights, conducting product demos, managing technical validation activities (POCs, pilots), and developing the business case for prospects. The Solutions Engineer acts as a liaison between sales, customers, and Cresta's technical teams, with a focus on driving adoption and demonstrating ROI.

Staff Backend Engineer focused on building and optimizing data storage solutions (Postgres, ClickHouse, Elasticsearch) for a Customer Data Platform that provides insights and guides customer engagement. The role involves designing and maintaining backend services, APIs, and distributed systems, collaborating with data scientists and ML engineers, and ensuring system reliability and scalability.

Software Engineer, Backend role at Cresta, focusing on building scalable backend services for AI solutions in the contact center space. The role involves working across the stack, designing APIs, and collaborating with ML engineers to power real-time generative assistance, knowledge search, and RAG capabilities. Experience with Python, Go, Node.js, APIs, databases, and cloud platforms is valued.

Senior Software Engineer, Frontend focused role on a Customer Data Platform that visualizes insights and guides customer engagement. The company leverages AI and human intelligence for contact centers.

This role focuses on managing the end-to-end deployment of AI solutions for customers, ensuring they are successfully implemented, adopted, and drive measurable business outcomes. It requires strong project management skills, experience with technical or AI-driven SaaS implementations, and the ability to translate complex technology into actionable plans.

Senior-level role partnering with Cresta's largest customers to define and deliver strategy and vision for AI solutions, focusing on value realization and enterprise-wide transformations. Requires deep understanding of Customer Success, value realization, and enterprise sales acumen.

This role focuses on measuring and demonstrating the value of Cresta's AI platform to enterprise customers. The AI Value Partner will design experiments, analyze conversational and operational data, build dashboards, and develop statistical or ML models to quantify customer impact and support ROI discussions. The role requires strong analytical, statistical, and communication skills, with experience in SQL, Python, and dashboarding tools.

Sales Development Representative for Cresta, an AI company focused on revolutionizing contact centers by combining AI and human intelligence to uncover insights, automate processes, and improve team efficiency. The role involves outbound prospecting and inbound qualification to generate qualified leads and build sales pipeline.

Software Engineer in Test for an AI-powered contact center platform, focusing on building and maintaining the automated testing ecosystem. The role involves designing, developing, and executing test plans, automating scenarios using Playwright (TypeScript), performing exploratory testing, analyzing test results, and collaborating with cross-functional teams to ensure software quality.

Staff Backend Engineer role focused on building and optimizing backend services, APIs, and data storage solutions (Postgres, ClickHouse, Elasticsearch) for a Customer Data Platform. The role involves collaborating with data scientists and ML engineers, monitoring distributed systems, and ensuring security, scalability, and reliability. Experience with large-scale analytical queries and real-time data is crucial.

Solutions Engineer for Cresta's AI-powered contact center platform, focusing on EMEA. This role partners with Sales Directors to guide prospective customers through the discovery, design, and validation of AI solutions, including LLMs, SLMs, and real-time AI assistance. Responsibilities include technical discovery, solution architecture, product demonstrations, proof-of-value engagements, and ROI workshops, acting as a liaison between Sales, Product, and Engineering. Requires deep knowledge of contact center solutions, AI/ML (LLMs, SLMs), and experience in pre-sales or solutions engineering.

Enterprise Account Executive for Cresta, an AI platform revolutionizing contact centers by unlocking customer insights and automating conversations. The role involves selling to F1000 companies in EMEA, managing complex sales cycles, and partnering with internal teams. Requires 5+ years of SaaS enterprise sales experience and strong executive communication skills.

This role is for a Program Director focused on driving end-to-end deployments and value realization for Cresta's largest enterprise customers. The role involves serving as an executive sponsor, orchestrating complex AI transformation programs, and managing a team to ensure flawless execution and measurable business impact. It requires strategic vision, executive communication, operational rigor, and a deep understanding of enterprise transformation in the AI era.

Senior Solutions Architect role focused on integrating Cresta's AI platform with enterprise systems, spanning pre-sales to post-sales technical architecture and implementation support. Requires deep understanding of CX, contact center infrastructure, cloud platforms, and Generative AI solutions.

Infrastructure Engineer/SRE role focused on building and advancing core infrastructure for an AI company, including developer toolchains, Kubernetes clusters, logging, and infrastructure-as-code. The role specifically involves building machine learning infrastructure to support AI teams in training, testing, and deploying models on large-scale datasets.

Senior Backend Engineer for Cresta's Voice Platform team, focusing on designing, scaling, and operating distributed services for real-time voice infrastructure and contact center automation. Responsibilities include leading development of microservices in Golang, owning voice platform integrations, expanding capabilities like SIP/WebRTC/multilingual support/transcription/translation, building conversation intelligence systems, and improving observability and reliability of real-time voice pipelines. Requires strong backend and distributed systems experience, Go expertise, and cloud infrastructure knowledge.

This role is for an Embedded Expert focused on configuring and maintaining a SaaS product for contact centers, analyzing conversation data, and supporting customer analysts. While the company develops AI products, this specific role is customer-facing and focused on product utilization and analysis rather than core AI/ML development.

Enterprise Solutions Engineer role focused on partnering with sales to showcase Cresta's AI platform to potential customers. Responsibilities include providing technical insights, conducting product demos, managing technical validation (POCs, pilots), and developing business cases. The role acts as a liaison between sales, customers, and technical teams, requiring deep expertise in Conversational AI and CCaaS platforms.

Strategic Sales Director for Cresta, an AI platform company focused on revolutionizing the contact center. The role involves closing large enterprise deals, building executive relationships, and contributing to sales process definition and regional expansion in Australia. Requires extensive SaaS sales experience and ability to articulate value propositions.

Strategic Sales Director for Cresta, an AI company revolutionizing the contact center with a platform combining AI and human intelligence. The role focuses on large enterprise deals in EMEA, requiring relationship building with executives and evangelizing AI technology. It involves defining sales processes, regional expansion, and building the EMEA sales region.

Strategic Sales Director for Cresta, an AI company focused on revolutionizing contact centers. The role involves driving revenue growth by leading large sales opportunities, building pipeline, and establishing relationships with executive decision-makers. This is a high-impact role for someone passionate about using AI to solve business challenges, with responsibilities including prospecting, account planning, leading sales cycles, and collaborating cross-functionally. Requires 7+ years of enterprise SaaS sales experience, C-level engagement skills, and a proven track record in hunting and closing net-new business.

Strategic Sales Director for Cresta, an AI company revolutionizing contact centers. This role focuses on driving revenue growth by leading large sales opportunities, building relationships with executives, and closing net-new business. The ideal candidate has extensive enterprise SaaS sales experience and a proven track record in hunting and closing deals with C-level stakeholders.

Staff Infrastructure Software Engineer responsible for designing, building, and advancing core infrastructure, including developer toolchains, multi-cloud Kubernetes clusters, and machine learning infrastructure to support AI teams.

Director, Enterprise Sales, West for Cresta, a company that uses AI to improve contact center performance. The role involves leading a team of Enterprise Account Executives to drive new business and expand existing accounts, focusing on achieving revenue targets and scaling the sales process. Requires strong leadership, sales strategy, and experience selling technical solutions to large enterprises.

Software Engineer role focused on building backend services for AI solutions in the contact center domain, including real-time generative assistance, knowledge search, and RAG capabilities. Requires experience across the stack, API design, and distributed systems.

Senior Frontend Engineer role at Cresta, an AI company revolutionizing contact centers. The role focuses on building the frontend of a Customer Data Platform, visualizing insights, and guiding customer engagement. While the company is AI-focused, this specific role is primarily frontend engineering with some backend responsibilities, contributing to an AI-powered product.

Senior Backend Engineer role focused on building and optimizing backend services, APIs, and data storage solutions (Postgres, ClickHouse, Elasticsearch) for a Customer Data Platform. The role involves collaborating with data scientists and ML engineers, monitoring distributed systems, and ensuring scalability and reliability.

Staff Backend Engineer focused on building and optimizing data storage solutions (Postgres, ClickHouse, Elasticsearch) and backend services for a Customer Data Platform that provides insights and guides customer engagement. The role involves designing APIs, collaborating with data scientists and ML engineers, and ensuring system scalability and reliability.

Enterprise Account Executive role focused on selling Cresta's AI-powered contact center platform to large ARR deals. The role involves building relationships with executives, articulating value, and managing complex sales cycles. Cresta's platform uses AI to help contact centers discover insights, automate processes, and empower teams.

Staff Infrastructure Software Engineer responsible for designing, building, and advancing core infrastructure, including multi-cloud Kubernetes clusters, developer toolchains, and automation. The role specifically involves building machine learning infrastructure to support AI teams in training, testing, and deploying models on large-scale datasets, with a bonus for GPU-enabled cluster experience.

This is an internship role focused on product design for an AI and human agents platform in the contact center domain. The intern will work on end-to-end UX processes, including product design, user research, and visual design, to create user experiences and tools for AI-powered business workflows and automations. The role involves generating UX ideas, analyzing user challenges, supporting user research, prototyping with AI tools, and collaborating with cross-functional teams.

Software Engineer role focused on building and improving Cresta's AI-powered contact center platform, optimizing for performance and reliability. The role involves collaborating with product and engineering teams, owning customer-facing deliverables, and growing into technical ownership of platform components. Requires strong backend engineering skills, API design, real-time data handling, and cloud/Kubernetes experience.

Senior IT Engineer responsible for managing and maintaining IT systems including macOS and Windows environments, Okta for identity and access management, Iru/Kandji for device management, Google Workspace, and AWS Lambda for automation. The role also involves systems integration, security compliance, technical support, and leading IT projects.

Marketing Manager for an AI platform company focused on contact centers, responsible for developing and executing regional marketing strategies, driving pipeline, and building brand presence in APAC.

This role is for a Motion Graphics & Video Editor at Cresta, an AI company specializing in contact center solutions. The editor will create video and motion graphics for product and brand storytelling, supporting marketing and product marketing efforts. Responsibilities include designing and animating motion graphics, translating concepts into visuals, editing videos, and managing the end-to-end video lifecycle. The role requires proficiency in design and editing software and experience in motion graphics for marketing.

Deal Strategy & Operations Manager for an AI company specializing in contact center solutions. This role focuses on structuring and executing complex enterprise deals, optimizing the quote-to-cash process, and providing strategic advisory to sales teams. The company leverages AI to enhance customer conversations and operational efficiency.

This role is for a Senior Brand & Integrated Campaigns Manager at Cresta, an AI company focused on revolutionizing contact centers. The manager will be responsible for developing and executing creative brand campaigns across various media to increase brand awareness, reputation, and growth. The role requires experience in brand/integrated marketing, advertising, or creative strategy, particularly in enterprise tech, and involves partnering with multiple teams to bring world-class strategies and content to market.