Twilio

This role supports the People Generalists team by partnering with the HRBP team for the R&D function, analyzing HR data, managing performance cases, and supporting HR initiatives. The role emphasizes using AI tools for efficiency in HR processes.

Principal Presales Engineer, Product Specialist for CDP, Martech, AI at Twilio. This role acts as a bridge between enterprise accounts and Product teams, scoping, designing, and validating complex multi-product solutions. It involves influencing product strategy by sharing technology patterns and shifts from clients, and educating cross-functional teams. The role requires expertise in Twilio's platform, CDP, AI, and data engineering trends, with a focus on architecting technical wins and designing creative solutions across customer data flows, AI decisioning, and customer journeys.

HRBP Director for Global Sales at Twilio, focusing on people strategy to support $4B revenue scaling to $10B. This role requires a deep understanding of sales motions, organizational design, and leveraging data, analytics, AI, and automation insights to anticipate talent needs and drive change. The individual will partner with the SVP of Global Sales and leadership team, collaborate with the People Data Solutions & AI team on AI tools for HR, and lead transformation initiatives.

This role is responsible for designing the business blueprint for revenue engines, focusing on GTM processes and technology. It involves architecting the GTM AI roadmap, identifying GenAI capabilities for automation and predictive insights, and ensuring business requirements are clearly defined and prioritized for the Enterprise Technology roadmap. The role also involves managing the GTM tech stack, leading UAT, and influencing senior leaders.

Growth Marketing Manager role focused on driving revenue growth through data-led and AI-driven onboarding and activation campaigns. The role involves executing and optimizing programs across various channels, using customer insights to inform lifecycle transitions, running experiments, and creating a seamless customer experience.

This role focuses on Value Engineering, partnering with sales to articulate the strategic and financial impact of Twilio's Customer Engagement Platform, including AI-enhanced communications and unified data. The Senior Value Engineer will develop business cases, financial models, and facilitate discovery to meet business objectives. A key requirement is proficiency in prompt engineering and generative AI tools to accelerate the Value Engineering lifecycle.

This role focuses on strategic measurement for marketing, with a specific emphasis on emerging channels and AI-driven optimization (AEO). The analyst will be responsible for defining, measuring, and accelerating growth in new digital landscapes, including AI search, brand measurement, and advanced attribution. Key responsibilities include analyzing LLM visibility, supporting brand measurement frameworks, driving experimentation, and interpreting Media Mix Modeling (MMM) and Multi-Touch Attribution (MTA) to inform budget allocation and strategic recommendations for executive audiences.

Senior Product Marketing Manager for Twilio's data products, including Twilio Segment CDP. This role focuses on translating complex technical data concepts into human-centric narratives, driving market understanding, and influencing product strategy and roadmap. The position requires deep customer and market research to craft impactful messaging and positioning, leading cross-functional product launches, and championing customer needs.

Twilio is seeking a Developer Evangelist specializing in AI technology to inspire and equip a global network of developers. This role involves building the AI community, defining developer relations, and serving as a regional liaison. The evangelist will build Twilio-powered solutions, communicate complex AI ideas accessibly, and foster developer engagement with Twilio products and AI technology.

Staff Product Manager for Twilio's Core Commerce Platform, focusing on evolving it into a productized, extensible engine for global revenue. Responsibilities include defining platform strategy, enabling internal tenants with self-service tools, ensuring usage fidelity from event to invoice, productizing compliance (revenue recognition, tax), and integrating AI capabilities for optimization and automation. Requires deep experience in commerce, billing, financial platforms, APIs, and complex system design.

This role is for a Transfer Pricing Manager at Twilio, focusing on building an AI-native tax infrastructure. The manager will lead the integration of AI and automation into transfer pricing workflows, including automating benchmark searches and using AI for drafting narratives. The role involves overseeing the global transfer pricing lifecycle, managing audits, and developing policies for intangible assets. While the company is building AI-native infrastructure, the core function of the role is transfer pricing management, not direct AI/ML model development.

Twilio is looking for a Strategic Account Executive 4 to lead relationships with growth and mid-market Communications platform customers. The role involves managing and expanding ISV customer accounts, developing account strategy, driving revenue, and collaborating with internal teams. The position requires extensive sales experience, expertise in managing analytical products, and a track record of delivering revenue results. While Twilio uses AI in its hiring process, this role is focused on sales and account management, not AI development.

Twilio is seeking a Counsel, Policy Manager to support its Government, Policy and Regulatory Affairs Team in APJ. The role involves understanding and fulfilling telecommunications regulatory compliance obligations, advising on evolving laws, partnering with Product and Engineering teams, and leading proactive regulatory projects. The ideal candidate will have experience in law, policy, or regulatory matters in the APJ region, with an understanding of telecoms and tech regulatory frameworks or other highly regulated industries.

This role is a customer-facing technical support position for Twilio's top-tier customers, focusing on resolving issues with Twilio products and providing feedback to Product and Engineering teams. It involves collaborating with Technical Account Managers, handling customer inquiries, and potentially working irregular shifts. The role requires strong technical and diplomatic skills, client-facing experience, and proficiency in task prioritization and time management.

Strategic Account Executive for Twilio.org, focusing on building relationships with nonprofits and social enterprises to drive adoption of Twilio products for social impact. This role involves account management, strategic planning, and cross-functional collaboration to achieve revenue growth and support global initiatives.

Account Executive responsible for prospecting, solution selling, and closing new business opportunities across the entire Twilio platform. This role involves becoming a strategic partner to enterprise companies, driving profitable revenue growth through multi-product selling. It requires deep integration with various internal teams and a consultative sales approach to understand customer business and technical requirements.

Twilio is seeking a Senior Customer Success Manager to ensure customers achieve full value from the Segment platform, which collects, stores, filters, transforms, and sends data. This role involves developing strategic roadmaps, managing customer relationships, driving product adoption, and identifying expansion opportunities. The CSM will act as a trusted advisor, collaborating with internal teams and external stakeholders to solve complex data challenges and ensure customer retention and growth. The role requires expertise in strategic planning, data-driven insights, and building executive-level relationships, with a focus on first-party data and its transformative potential for organizations.

Twilio is seeking a Billing Operations Analyst to join their Billing Operations team. The role involves managing customer billing, responding to queries, onboarding customers to billing systems, gathering and formatting data for reporting, participating in month-end close activities, analyzing revenue accounts, assisting with financial controls, and participating in audits. The ideal candidate will have 1-3 years of experience in an Operations role with strong experience in Billings/Revenue/Order to Cash, excellent problem-solving and communication skills, and advanced Excel proficiency. Experience with Oracle, Zuora, and Salesforce is advantageous, as is proficiency in Portuguese.

This role focuses on embedding customer-centricity into the product development lifecycle by acting as the technical voice of the customer. The Supportability Engineer will analyze support data and customer feedback to influence R&D, design proactive product features, and orchestrate readiness strategies for new features to minimize the need for reactive support. The role emphasizes collaboration between Customer Experience and R&D to ensure product excellence and seamless launches.

Twilio is seeking a Fast Track Operations Specialist to join the team that runs Twilio’s personalized onboarding team globally. This role will work directly with customers to help them onboard A2P their A2P numbers with 1:1 customer engagement. Fast Track Onboarding Specialists are the personalized onboarding experts under the A2P onboarding org. The Fast Track onboarding team is a key part of Twilio’s Super Network, whose mission is to provide strategic customers with solutions to assist them with SLA driven go to market times solutions.

Account Executive 3 - New Business role at Twilio, focused on selling CPaaS products (Messaging, Voice, Email) to Financial Services clients. Responsibilities include driving new customer acquisition, owning sales cycles, understanding client requirements, designing solutions, and collaborating with internal teams. Requires 5+ years of full cycle sales experience, technical SaaS/CPaaS selling, and analytical account development.

Twilio is seeking an Engagement Manager to serve as the primary point of contact for key stakeholders across the enterprise, building and maintaining strong relationships with individual leaders and their teams. The role involves analyzing business problems to determine value, managing relationships with internal ET teams, and owning the interaction between ET and Twilio stakeholders. The Engagement Manager will also monitor and report on key metrics resulting from provided solutions.

This role is for a Fast Track Operations Specialist at Twilio, focusing on personalized onboarding support for customers using Fast Track Packages. The specialist will help customers onboard A2P numbers, provide compliance guidance, manage onboarding SLAs, and partner with operations teams. The role involves direct customer engagement, issue resolution, trend analysis for product improvement, and proactive issue addressing with account teams. Familiarity with Google Workspace, including Gemini, is desired.

This role focuses on onboarding operations for RCS (Rich Communication Services) within Twilio's global Onboarding and Compliance team. It involves reviewing applications, assessing use cases against carrier regulations, preventing fraud, monitoring regulatory changes, handling escalations, and performing quality assurance checks on AI-generated and agent-reviewed decisions. The role emphasizes providing white glove service, identifying inefficiencies, and managing high-volume inquiries to ensure industry compliance and operational excellence in Twilio's communications ecosystem.

Digital Sales Representative responsible for net new customer acquisition, solution selling, and closing deals within Self Service accounts at Twilio. The role involves understanding customer business and technical requirements, designing solutions using Twilio's communications API platform, and collaborating with internal teams. Requires sales development or closing experience, understanding of cloud computing/communications, strong communication skills, and technical solutions selling experience.

Strategic Account Executive (German Speaking) for Twilio, focused on selling communication solutions (voice, messaging, email, contact center, security) to high-value prospects and customers in EMEA, particularly DACH. Responsibilities include revenue growth, cross-selling, up-selling, managing customer relationships, creating proposals, and negotiating contracts. Requires 6+ years of experience selling complex technical solutions and German language proficiency.

This role is for a People Operations Specialist at Twilio, focusing on HR operational processes and employee lifecycle management. The role involves leveraging HRIS systems, providing HR support, partnering with other People functions, and maintaining data integrity. While the company uses AI to enhance its hiring process, this specific role is not directly involved in building or developing AI/ML models.

Strategic Account Executive (German Speaking) for Twilio, focused on selling communication products and services to high-value prospects and customers in EMEA, particularly DACH. Responsibilities include revenue growth, cross-selling, up-selling, managing customer relationships, and creating proposals. Requires 6+ years of sales experience with complex technical solutions and German language proficiency.

Principal Product Manager for Twilio's Onboarding and Compliance product team, focusing on the Trust Hub (KYC Platform). The role involves owning products end-to-end to create streamlined registration experiences while maintaining KYC standards. Responsibilities include developing product strategy, leading cross-functional teams, understanding customer needs, defining metrics, managing stakeholders, and mentoring junior PMs. Requires 10+ years of SaaS/IaaS/PaaS product management experience, strong analytical and communication skills, and technical understanding. Desired experience includes APIs, developer experience, and regulated ecosystems.

Strategic Account Executive role focused on leading relationships with growth and mid-market Communications platform customers, responsible for protecting and growing Twilio's communications business. This role involves driving analytical and consultative sales cycles with large-scale, global, compliance-heavy businesses, requiring cross-functional collaboration and strong forecasting/pipeline management.

Twilio is hiring a Counsel, Commercial to support the Go-to-Market Sales team in the APJ region. The role involves negotiating complex enterprise sales deals, reviewing and drafting legal agreements, advising on contract interpretation, ensuring compliance with policies and regulations, and managing legal risk. The ideal candidate will have 5+ years of commercial transactions experience, including negotiating technology transactions, and strong business-oriented legal advice skills.

This role is an Onboarding Operations Specialist 1 at Twilio, focusing on global phone number operations. The specialist will assist customers with porting phone numbers, procuring Sender IDs, and accessing necessary phone numbers for their applications. Responsibilities include handling customer inquiries via email, assessing and resolving basic-to-intermediate issues, logging interactions, learning new processes, responding to carrier notifications, and triaging complex issues to a Level 2 team. The role requires strong organizational skills, attention to detail, experience in advanced email writing and international stakeholder handling, and the ability to monitor tasks and queues to ensure SLAs are met. Experience with SQL, Zendesk, and JIRA are considered advantageous.

Product Manager for Twilio Messaging (RCS and SMS products). This role will define and own the strategy, roadmap, and execution for Twilio's SMS and RCS APIs, driving innovation while simplifying the developer experience. The role involves leading the evolution of the messaging platform, launching new cross-channel APIs, and evolving legacy APIs at global scale. It requires working backwards from developers and enterprises to design intuitive, consistent APIs that power billions of customer interactions. The role also involves gathering market intelligence, analyzing usage patterns, synthesizing insights, partnering with engineering and GTM teams, driving experimentation through betas and A/B tests, and using data to identify growth opportunities and improve reliability. The role also includes mentoring and influencing teams across the organization.

Enterprise Account Executive role at Twilio, focused on selling Communication Products to high-value enterprise prospects and existing customers in Southern Europe. Responsibilities include new customer acquisition, driving ACV, creating pricing proposals, negotiating terms, and managing contracts. Requires 6+ years of enterprise sales experience, proven success in selling complex technical solutions, and strong negotiation and prospecting skills. Fluency in Spanish, French, or Italian is required.

This role is for a Social Media Manager at Twilio, focusing on B2B social media strategy, content creation, community engagement, and analytics. The goal is to grow awareness and consideration of Twilio by creating compelling content and testing new tactics. While AI is mentioned as a tool used in the hiring process and desired in the qualifications, the core function of the role is social media management, not AI development.

Manager for a Personalized Support team at Twilio, focusing on technical support for strategic customers, proactive guidance, and improving support operations. The role involves leading and coaching a team of engineers, driving procedural changes, hiring, and fostering collaboration.

Twilio is seeking a Manager, Sales Support Specialists (Americas) to centralize and optimize the Sales Support function across the Americas. This role will lead a newly unified pillar of sales support specialists, build a data-driven culture to optimize sales processes, and transform how Twilio supports complex sales cycles. Responsibilities include managing a regional team, standardizing playbooks, analyzing team utilization and performance metrics, optimizing SSS:AE alignment, and collaborating with cross-functional Ops teams.

Manager, Sales Support Specialists (International) at Twilio to centralize and optimize the Sales Support function across APJ and EMEA, ensuring standardized execution and equitable resource distribution for the global Sales organization. This role will lead a newly unified pillar of sales support specialists, build a data-driven culture to optimize sales processes and create efficiencies, and transform how Twilio supports complex sales cycles.

This role is for a Senior Manager, GTM Center of Excellence at Twilio. The primary focus is on designing and enforcing a unified GTM operating cadence, defining global KPIs, building strategic review playbooks, and developing early warning systems for sales performance. While the company mentions using AI to make the hiring process efficient, this specific role is not directly involved in building or deploying AI/ML models. It's a product/operations role focused on sales strategy and performance management within an enterprise context.

This is an internship role for a Graphic Designer to join the Brand Team at Twilio. The intern will support senior designers and art directors in creating visual assets for various platforms, maintain brand consistency, iterate on designs, and assist with production tasks. The role requires foundational design skills, proficiency in Figma and Adobe Creative Cloud, and a portfolio of work.

Technical Program Manager to join the GTM Sales Automation team, responsible for defining, planning, and executing complex, cross-functional programs that drive significant improvements in GTM processes and automation infrastructure. Will work closely with leaders across Sales, Marketing, Sales Strategy, and operational teams. Orchestrates key projects within the Sales Automation team.

This role is for a Delivery Project Manager (L3) responsible for the tactical execution and operational delivery of complex cross-functional projects within Global Operations. The role involves translating business needs into requirements, partnering with various teams, driving project momentum, identifying and mitigating risks, generating status updates, and coordinating launch synchronization between Enterprise Technology releases and Global Operations enablement. The company mentions using AI to make the hiring process efficient, but this role is not directly involved in building or deploying AI models.

Twilio is seeking a Global Events Manager to lead their annual flagship conference, SIGNAL. This role involves end-to-end event lifecycle management, from strategy and production to budget oversight and project management, with a focus on creating a world-class attendee experience for developers, technologists, and executives. The manager will collaborate with global stakeholders, cross-functional teams, and manage multi-million dollar budgets, ensuring seamless execution across different regions and analyzing event success through KPIs.

Twilio is seeking a Payroll Analyst II to support multi-state US biweekly payroll processing using Workday. The role involves serving as backup support for Americas payroll, ensuring compliance with federal, state, and local legislation, and collaborating with the team to complete biweekly audits. Responsibilities also include monitoring inactive employees, maintaining stakeholder relationships, delivering employee support via ServiceNow, understanding employment tax requirements, documenting SOPs, and assisting with W2 preparation, all while adhering to legal and internal deadlines.

Twilio is hiring a Go-to-market Analyst Intern for their GTM Strategy & Operations team. This role involves program tracking, cross-functional coordination, sales play documentation, data analysis for performance evaluation, and supporting new sales play development and enablement. The intern will work with data to generate insights and help shape strategic programs within the company.

Twilio is seeking a Partner Alliance Manager to own and accelerate their ecosystem across EMEA North (UKI & Nordics). This role requires building a regional powerhouse from the ground up, acting as a bridge between strategic partners and internal teams to generate revenue. The ideal candidate will have a deep network in the UKI and Nordic markets, experience closing complex deals through partners, and the autonomy to run their territory like a business owner. Responsibilities include driving partner revenue targets, building and executing go-to-market strategies, establishing high-level alliances with C-suite stakeholders, collaborating with sales teams, and representing the partner program at industry events. Required qualifications include 7+ years of experience in partner sales or alliances within the tech space, deep knowledge of the UKI and Nordic markets, an established network of relationships, and strong executive presence. Experience with API-first platforms, CPaaS, CCaaS, or CDP, and a SaaS background are desired.

Product Manager for Twilio's Onboarding and Compliance team, focusing on Senders and Numbers. The role involves creating streamlined onboarding experiences while maintaining compliance standards for telecommunications regulations. Responsibilities include gathering requirements, driving product planning and delivery, developing product vision and roadmaps, and partnering with GTM teams for launches and adoption. Requires significant experience in SaaS product management, analytical thinking, and strong communication skills. Experience with cloud, APIs, communications, and enterprise software is necessary, with a preference for experience in regulated ecosystems and with APIs/developer experience.

Twilio is seeking a Senior Manager, Developer Evangelism for the Americas region. This role will lead a team of Developer Evangelists, own developer relations strategy, and foster community engagement to inspire developers to build with Twilio products. The position requires significant experience in Developer Relations, people management, and cross-functional collaboration.