Customer Experience Agent role at Whatnot, a livestream shopping platform. Responsibilities include interacting with buyers and sellers, resolving issues related to payments, orders, and shipments, and improving the overall customer experience. This role is for new graduates and offers hands-on exposure to a fast-growing company.

The Customer Experience Agent is responsible for driving the best possible user experience through process improvement, order management, and problem solving. This role interacts with buyers and sellers to resolve issues regarding payments, orders, shipments, and general questions, aiming to ensure a positive experience and timely delivery of products.

Lead Whatnot’s public policy and government engagement strategy across the EU and UK, shaping the regulatory environment for live shopping and marketplace platforms. This role involves building relationships with policymakers, analyzing legislation, and advising senior leadership on policy implications.

Customer Experience Agent role at Whatnot, a livestream shopping platform. Responsibilities include interacting with buyers and sellers, resolving issues related to payments, orders, and shipments, and improving the overall customer experience. Requires 2+ years of support experience, weekend availability, and fluency in English. Experience with Zendesk, Kustomer, or Intercom is preferred. Understanding of Ecommerce and Marketplace operations is important.

Software Engineer focused on performance marketing systems, building and maintaining data pipelines for marketing platforms, creating automation tools for bidding and campaign management, and implementing attribution/tracking logic. This role supports growth and paid media initiatives.

This is a Senior Communications Manager role at Whatnot, a livestream shopping platform. The role focuses on leading communications strategy in France, building the comms function from the ground up, educating audiences about live commerce, elevating Whatnot as a household name, and managing issues and crisis communications. It requires strong PR/comms experience, fluency in French and English, and experience with Trust & Safety issues and crisis management.

Whatnot is seeking an Associate Creative Director, Category Marketing to lead the strategy, development, and execution of physical and digital events that resonate with their communities. This role involves collaborating with category and marketing teams, overseeing end-to-end creative processes, managing a design team, and staying ahead of trends to keep events fresh and culturally resonant. The ideal candidate has 10+ years of experience in brand and experiential creative roles, with a proven track record in social-first environments and leadership of creative teams.

Partnerships Associate role focused on becoming a category expert, seller outreach and onboarding, relationship management, marketing initiatives, and data analytics using SQL to drive insights and efficiency within the livestream shopping platform.

This role focuses on developing and implementing commerce strategies, managing cross-functional projects, identifying process inefficiencies, analyzing commerce data, and managing vendor performance within the post-purchase experience. It requires experience in strategy and operations, project management, and data analysis.

Partnerships Associate role focused on becoming a category expert, seller outreach and onboarding, relationship management, marketing initiatives, and data analytics using SQL to drive insights and efficiency within the livestream shopping platform.

Senior Fullstack Engineer for Whatnot's Games & Buyer Ecosystem Team in China, focusing on developing gamified mechanisms, interactive challenges, and reward systems for the livestream shopping platform to drive buyer purchases and engagement. The role involves end-to-end feature development for mobile/web apps and requires strong product instincts and a proven track record of shipping user-facing features.

Senior Android Engineer at Whatnot, a livestream shopping platform, focused on developing gamified features and interactive systems for the buyer ecosystem to drive engagement and purchases. The role involves using Kotlin for the Android app, analyzing performance metrics, and collaborating with a remote team.

Associate Creative Director, Design at Whatnot, a livestream shopping platform. This role focuses on building the brand and creating best-in-class creative for physical and digital experiences, including events. The individual will lead strategy, development, and execution of campaigns, translating category energy into on-platform events and in-person activations. Requires strong conceptual design skills, ability to build identity systems, and hands-on execution.

Product Manager, Payments to lead the strategy and execution of the core payments platform and experiences that underpin the Whatnot marketplace. Owns systems for buyer payments, seller payouts, and money movement, processing billions in annual GMV. Partners with Engineering, Design, Finance, Trust & Safety, Legal, CX, and Operations.

Software Engineer, Infrastructure Reliability Engineering role at Whatnot, focusing on building and maintaining distributed systems, services, and frameworks to ensure platform reliability, resiliency, and safe operation at scale. Responsibilities include designing traffic control mechanisms, load testing frameworks, chaos testing infrastructure, and systems for SLOs and incident management. The role requires strong software engineering fundamentals and experience with distributed systems, with preferred languages being Python, Elixir, or Go.

Strategy & Operations Senior Manager role focused on driving business decisions across post-purchase operations, logistics, payments, user experience, trust and fraud for a livestream shopping platform. Responsibilities include developing and implementing commerce strategies, managing cross-functional projects, identifying and implementing process improvements, analyzing commerce data, and negotiating vendor contracts.

Lead a customer experience team focused on process improvement, order management, and problem-solving to enhance user experience and provide critical business insights. This role involves managing team performance, coaching agents, and partnering with cross-functional teams to address product and experience gaps.

Customer Experience Agent for Whatnot, a livestream shopping platform. Responsibilities include interacting with buyers and sellers, resolving issues related to payments, orders, and shipments, and improving the overall customer experience. Requires weekend availability and experience with customer-facing systems.

Lead a customer experience team responsible for resolving customer issues, providing user insights, and driving process improvements within a livestream shopping platform. Requires night shift availability and strong leadership skills.

This role focuses on maintaining the safety and integrity of the Whatnot platform by identifying risks, enforcing policies, and protecting the buyer and seller experience. Responsibilities include reviewing suspicious behavior, conducting transaction-level reviews, identifying trends, communicating with customers, and investigating trust and risk cases. The role requires a customer service mentality and experience in Trust & Safety, customer service, or fraud operations.

Director, Key Accounts role at Whatnot, a livestream shopping platform. This role focuses on building and managing strategic partnerships with top sellers, driving their growth, and ensuring they innovate on the platform. It involves category strategy, go-to-market execution, and cross-functional collaboration to translate seller insights into company priorities. The position requires strong executive presence, business acumen, and relationship-building skills, with a focus on driving impact within the consumer marketplace domain.

Sales Representative role focused on acquiring and nurturing new livestream sellers for Whatnot, a large livestream shopping platform. Responsibilities include managing the full sales cycle, from prospecting to closing and providing strategic coaching, with a goal to meet or exceed sales targets.

This role is for an Account Executive at Whatnot, a livestream shopping platform. The primary responsibility is to drive the expansion of the platform's supply by acquiring and nurturing new livestream sellers. This involves managing the entire sales cycle, from pitching and onboarding to providing strategic coaching and facilitating growth, with the goal of meeting or exceeding sales targets. The role requires experience in fast-paced, client-facing roles, a strong understanding of sales processes, and the ability to manage multiple accounts.

Engineering Manager for Core Backend Services at Whatnot, a livestream shopping platform. This role focuses on leading and mentoring a team to build and scale critical infrastructure, including backend services, real-time systems, and storage. The emphasis is on ensuring scalability, reliability, and performance to support millions of users, driving best practices in software engineering, and fostering innovation.

Whatnot is hiring an Engineering Manager for their Platform Engineering team in San Francisco, CA. This role involves leading and mentoring engineers, developing strategic roadmaps for platform engineering, and driving best practices in software engineering. The ideal candidate will have 10+ years of experience in platform or infrastructure engineering leadership, with a focus on building and scaling backend systems, real-time services, and storage infrastructure. The role emphasizes developer velocity, reliability, and scalability.

Product Designer at Whatnot, a livestream shopping platform, focusing on designing end-to-end workflows for user-facing features, internal tools, and core platform systems. The role involves collaborating with cross-functional teams to create intuitive and user-centric experiences, translating research into design solutions, and contributing to the design system.

Software Engineer on the Payments - Treasury team responsible for how the business moves and records money and credit in all customer transactions, including taxes, customs, returns, and refunds. Focuses on improving payment scale, reliability, diversity of options, fraud mitigation, and transaction/tax modeling for a seamless international marketplace.

Software Engineer on the Buyer Growth team responsible for driving Whatnot's top-of-funnel growth and first-time buyer success. Focuses on acquisition, activation, and early retention, partnering with product, data, and marketing to build experiences that bring new users into the ecosystem and turn them into loyal customers. Will lead and scale growth initiatives, design and own end-to-end systems, work across teams to identify growth opportunities, and instrument/monitor/improve funnels.

Software Engineer on the Merchant Tooling team, focusing on building large-scale, reliable systems for managing seller merchandise and integrating with external e-commerce platforms, ERPs, and WMS. The role involves designing and implementing bi-directional data synchronization and supporting enterprise-level sellers.

Data Engineer role focused on building and scaling data systems for a livestream shopping platform. Responsibilities include owning data architecture, building pipelines, designing data models, enforcing data quality, automating workflows, and enabling insights for analytics and ML teams. Requires 3+ years of experience in data/software engineering, expertise in modern data tooling (Kafka, dbt, Spark, Airflow, Great Expectations), cloud data warehouses (Snowflake, BigQuery), and production-grade Python/SQL.

Product Data Scientist at Whatnot, a livestream shopping platform. This role focuses on driving insights, experimentation, and decision-making across the company by partnering with Product, Engineering, Design, and Operations. Responsibilities include defining KPIs, analyzing user behavior, designing and evaluating A/B tests, building dashboards and data tools, and collaborating cross-functionally. Requires 3+ years of experience, advanced SQL, Python/R proficiency, and A/B testing expertise.

Product Operations Manager at Whatnot, a livestream shopping platform. This role focuses on building and maintaining operational frameworks, processes, and tools to ensure the efficient and scalable execution of product initiatives. The manager will partner with Product Managers, Engineering, Data, and Design teams to streamline product development lifecycles, facilitate launches, track performance, and drive operational improvements. The role requires experience in consulting or fast-growing startups, with an emphasis on cross-functional collaboration, problem-solving, and driving impact in a fluid environment. Experience with marketplaces or two-sided platforms is a plus.

iOS Engineer focused on buyer growth, acquisition, activation, and early retention for a livestream shopping platform. Responsibilities include leading growth initiatives, developing features using Swift, analyzing metrics, and collaborating with product, marketing, and data science.

Product Counsel specializing in payments and financial services for a livestream shopping platform. Advises on product design, development, and operations, focusing on regulatory compliance (payments, money transmission, AML, consumer protection, card network rules) and commercial agreements with fintech partners. Requires deep experience in payments and fintech regulation, transactional background, and a solution-oriented approach.

This is an early talent community outreach for future software engineering roles at Whatnot, a livestream shopping platform. It is not a direct application but a way for students to express interest and receive updates.

Strategy & Operations Manager/Senior Manager, Commerce at Whatnot. This role drives business decisions across the marketplace ecosystem, focusing on buyer experience, seller experience, trust & risk, fraud, logistics, and payments. Responsibilities include setting strategy for post-purchase operations, translating data insights into initiatives, leading cross-functional projects, designing scalable processes, and serving as a strategic thought partner to senior leaders. Requires 8-10 years of experience in strategy and operations, strong analytical skills, and experience leading complex initiatives.

Director, Key Accounts at Whatnot, a livestream shopping platform. This role focuses on building and managing strategic relationships with top sellers, driving their growth, and translating seller insights into company-wide initiatives. It involves partnership management, category strategy, and go-to-market execution, requiring strong business acumen, negotiation skills, and cross-functional collaboration.

Product Operations Manager at Whatnot, a fast-growing livestream shopping platform. This role focuses on building repeatable processes and operational frameworks to support the product organization's efficiency, scale, and impact. Responsibilities include translating strategy into roadmaps, managing the product lifecycle, collaborating with cross-functional teams, monitoring product performance, facilitating launches, managing tooling, driving process improvements, and serving as a communication hub. The role requires strong problem-solving, data analysis, and cross-functional influence skills, with experience in consulting or fast-growing startups.

Whatnot is hiring iOS Engineers to build and design mobile experiences and systems for their livestream shopping platform, focusing on buyer growth, content, security, app platform, and customer experience. The role involves developing features using Swift and SwiftUI, collaborating cross-functionally, and contributing to mobile infrastructure.

Software Engineer on the Merchant Tooling team, focused on building scalable, reliable systems for large sellers to manage their merchandise, including integrations with e-commerce platforms, WMS, ERPs, and accounting software. The role involves designing and implementing bi-directional data synchronization and enterprise-grade systems.

Product Operations Manager at Whatnot, a livestream shopping platform, focusing on building repeatable motions to unlock growth and help the company scale. The role involves partnering with product, engineering, and other cross-functional teams to streamline product execution, ensure high-quality deliverables, and drive operational excellence. Responsibilities include defining operational frameworks, managing the product lifecycle, facilitating launches, maintaining tooling, and driving process improvements. The role requires experience in consulting or fast-growing startups and the ability to work independently and influence cross-functionally in a fluid environment.

Product Designer at Whatnot, a livestream shopping platform, focusing on designing end-to-end workflows for user-facing features, internal tools, and core platform systems. The role involves translating complex problems into intuitive experiences, collaborating with cross-functional teams, and contributing to the design system. Requires 5+ years of experience, strong interaction and systems thinking, and expertise in design tools.

Engineering Manager for Customer Experience at Whatnot, focusing on scaling Seller Provided Support (SPS) to help sellers resolve post-purchase issues, reduce refunds, and improve buyer/seller trust. This role involves end-to-end ownership of business outcomes, technical strategy, and execution for a full-stack team, aiming to build a world-class, intelligent support platform.

This role is a front-line support position for Whatnot's Trust & Safety team, focusing on German-speaking users. The agent will handle escalated and emergency issues, de-escalate customer concerns, investigate complex cases, and serve as an escalation point requiring nuanced cultural and linguistic understanding. The role involves working with other departments, managing a backlog of issues, and monitoring key metrics.

This role is a front-line support position for German users experiencing trust and safety issues on the Whatnot platform. Responsibilities include de-escalating and educating customers, investigating complex cases, serving as an escalation point for language and cultural nuances, and working with other departments to resolve issues. The role requires fluency in German and English, experience in Trust & Safety or customer service, and a customer-first attitude.

Customer Experience Agent role at Whatnot, a livestream shopping platform. Responsibilities include interacting with buyers and sellers, resolving issues related to payments, orders, and shipments, and improving the overall customer experience. Requires weekend availability and experience with customer support systems.

Android Engineer role focused on building and shipping mobile experiences for Whatnot's seller growth and inventory management teams. Responsibilities include developing features using Kotlin and Jetpack Compose, collaborating cross-functionally, and contributing to mobile infrastructure.

Data Engineer role focused on building and scaling data systems, including data architecture, pipelines, and models, to support data-driven decisions across product, sales, marketing, finance, and trust teams. Requires experience with modern data tooling and cloud data warehouses.

Partnerships Associate role focused on seller outreach, onboarding, relationship management, marketing, and data analytics for a livestream shopping platform. Requires experience in fast-paced, client-facing roles and strong project management skills.

Whatnot is seeking a Strategic Partnerships Manager (French-speaking) to drive business growth and foster relationships with sellers on their livestream shopping platform. The role involves developing strategies, managing a book of business, and collaborating with cross-functional teams to support seller success and product adoption in the e-commerce space.