Senior Software Engineer (Backend - Fullstack) at Zendesk, focusing on building and maintaining customer experience software. Requires strong backend programming skills, experience with JavaScript/React, and familiarity with AI tools for developer productivity. The role involves the full SDLC, collaboration, and mentoring.

This role is for a Business Systems Analyst focused on financial planning and analysis (FP&A) tools, specifically Workday Adaptive Planning. The responsibilities include supporting budgeting, forecasting, and reporting processes, gathering business requirements, analyzing and improving finance workflows, and collaborating with finance and technology teams. The role requires hands-on experience with Workday Adaptive Planning and a strong understanding of financial planning processes.

Senior Account Executive role at Zendesk, focused on growing the Corporate account base by hunting new opportunities, expanding existing clients, and closing deals. The role requires B2B sales experience, a passion for AI and SaaS, and skills in relationship building, cross-functional collaboration, and revenue growth.

Software Engineer II on the Partner Platform team at Zendesk, focusing on the App Marketplace, Marketplace Payment, App Runtime, and App Development Tools. The role involves producing high-quality code, tests, and documentation, contributing to solution designs, and adhering to engineering best practices. While the team supports the company's AI automation strategies and the candidate is expected to have good exposure to AI coding tools, the core responsibilities are in traditional software engineering for a SaaS platform.

This role is for a Specialist in People Services at Zendesk, focusing on HR support for North American and Latin American regions. The position requires expertise in payroll, benefits administration, and HR systems like Workday, with a strong emphasis on compliance and operational excellence in a shared services environment. While the company mentions being an "AI-first environment" and using AI for application screening, the core responsibilities of this role are in traditional HR operations, not in building or directly utilizing AI/ML models.

This role is for a Specialist in People Services at Zendesk, focusing on HR operations for the APAC region. The primary responsibilities include responding to employee inquiries about payroll and benefits, administering regional benefit programs, ensuring data integrity in Workday, harmonizing Total Rewards processes, and maintaining compliance and audit documentation. The role requires a strong understanding of APAC Total Rewards, critical thinking, and operational discipline. Experience with Workday and Zendesk is preferred, and the candidate should be adaptable to embracing AI and automation tools.

This role is for a Senior Analyst, HR Ops Integration at Zendesk. The primary focus is on ensuring accurate and efficient employee lifecycle administration. Responsibilities include transforming ad hoc processes into scalable capabilities, serving as an escalation path for HR operations, coordinating with IT, Procurement, and Legal, and leading process and systems work streams for strategic initiatives. The role requires strong problem-solving, communication, and project management skills, with a required background in HR operations and Workday experience.

This role focuses on Sales Strategy & Programs, using market intelligence, modeling, and analytics to develop business insights for Zendesk's go-to-market organization. The Principal/Senior Sales Strategy Lead will analyze business performance, identify roadblocks, and provide strategic recommendations to leadership, partnering with various cross-functional teams. Key responsibilities include identifying market potential, improving sales productivity, and leading analyses like TAM/SAM, propensity modeling, and market segmentation. The ideal candidate has 8-10 years of experience in sales strategy or strategic analytics, understands SaaS sales models, and possesses strong analytical and problem-solving skills.

This role is for a Senior Strategic Program Manager at Zendesk, focused on driving the delivery success of large EMEA customer accounts within a SaaS environment. The role involves managing complex stakeholder landscapes, ensuring plans translate into execution, and delivering outcomes aligned with customer strategic goals. It requires strong program management, operational excellence, and internal stakeholder interface skills, acting as a bridge between customer needs and internal Product/Engineering teams.

This role is a Senior Sales Product Specialist for Zendesk's Employee Service solutions. The primary focus is on B2C sales within the SaaS space, expanding the Employee Service account base, building relationships with decision-makers, introducing solutions to new customers, and growing existing partnerships. The role involves positioning Employee Service Use Cases, providing collaborative sales support, conducting ROI analyses, offering subject matter expertise, and achieving sales quotas. While the role collaborates with product development and mentions AI in the context of application screening, its core function is sales and product specialization, not AI/ML development.

Zendesk is seeking a LATAM Payroll Analyst to join their Global Payroll department. The role involves coordinating payroll cycles, ensuring accurate and timely processing, providing customer service for payroll-related inquiries, assisting with audits and SOX compliance, and managing year-end activities. The ideal candidate will have 3+ years of full-cycle payroll processing experience in LATAM countries, experience with termination calculations, taxes, and local payroll regulations, and a background in accounting or finance. Strong Excel skills, communication, problem-solving, and customer service abilities are required. Experience in a high-growth tech company and with Workday is preferred. Fluency in Portuguese/Spanish and knowledge of Mexican legal requirements are a plus.

This role is a Digital Sales Representative for Zendesk, a customer experience software company. The primary responsibilities involve responding to inbound leads, resolving customer inquiries, conducting discovery calls, and providing product demos to drive sales. The role requires excellent English communication skills, sales experience, and a passion for learning Zendesk's technology. While the company mentions AI in the application screening process, the core function of this role is sales, not AI/ML development.

This role is a pre-sales Solutions Architect for Zendesk's Contact Center Platform, focusing on designing and scoping customized solutions using Zendesk products and services, with a strong emphasis on Amazon Connect.

GTM Engineering Manager to lead Salesforce Business System Analysts and Engineers, driving the delivery of Prospect-to-Quote and Quote-to-Invoice technology initiatives. Responsibilities include team leadership, agile delivery, system execution on Salesforce, CPQ, Zuora, and Gong, quality assurance, release management, and global stakeholder alignment. Requires strong Salesforce/GTM Systems experience, agile/Scrum expertise, and a technical foundation in Salesforce administration/development.

Executive Assistant role at Zendesk, supporting senior executives with calendar management, travel, expenses, and special projects. Requires 4+ years of experience, strong organizational and communication skills, and technical fluency in Google Workspace. The role involves leading administrative teams and planning events. Zendesk mentions AI may be used in application screening.

This role is for a Senior Manager, International Tax at Zendesk. It focuses on supporting the company's global tax footprint, evaluating cross-border transactions from a US tax perspective, and assisting with domestic tax matters. Key responsibilities include supporting US tax analysis of international transactions, modeling tax implications, collaborating on the tax provision process, and supporting M&A activity. The role requires strong technical knowledge of US international tax concepts and US GAAP tax accounting.

This role is for a Technical Architect at Zendesk, focusing on understanding and implementing customer requirements, collaborating with customer SMEs, and crafting technical solutions for integrating Zendesk into customer workflows. The role involves technical conversations, presenting solutions, communicating technical concepts, providing feedback to product development, designing and POCing technical solutions, and suggesting workarounds. It requires experience with SaaS applications, RESTful APIs, backend and client-side development, and strong analytical and communication skills.

This role is for a Principal Partner Sales Executive at Zendesk, focusing on building and managing partner-led business in the Japan market. The role involves recruiting, onboarding, and enabling partners to drive sales of Zendesk's customer experience software, which incorporates AI. The executive will achieve sales targets, build joint business plans with partners, and collaborate with internal teams to ensure partner success and pipeline generation. While Zendesk's product uses AI, this role is primarily sales-focused, not directly involved in building or researching AI models.

Senior SMB Account Executive role focused on driving revenue growth by acquiring new customers and expanding existing accounts in the SaaS landscape. Responsibilities include managing customer relationships, cross-selling, prospecting, pipeline management, and forecasting.

Senior Commercial Account Executive at Zendesk, a customer service software company. The role focuses on driving revenue growth by acquiring new commercial customers, expanding existing accounts, and managing customer relationships. Responsibilities include prospecting, cross-selling, leading sales cycles, and exceeding revenue goals. Requires at least 5 years of B2B SaaS sales experience.

Enterprise Account Executive role at Zendesk, focused on driving revenue growth by acquiring new enterprise customers and expanding existing accounts. Responsibilities include managing complex sales cycles, building C-level relationships, and leveraging data insights for prospecting and retention. Requires a proven track record in B2B SaaS sales with at least 8 years of experience.

This role is for a Business Intelligence Senior Analyst who will lead the "Analysis" area within the BI team. The candidate will be responsible for establishing the foundation and direction of the analysis function, creating the analysis area from scratch, ensuring data cleanliness, obtaining impactful insights, and outlining next steps for the business. Responsibilities include refining requirements, translating business needs into BI solutions, developing user learning materials, conducting data profiling and analysis, creating actionable dashboards and reports, performing statistical analysis, collaborating with data engineers, and developing expertise in the data ecosystem and emerging BI technologies like AI. The role also involves developing and maintaining BI platform operations and administration procedures. Requires 6+ years of experience in Analytics or BI, proficiency in SQL, Data Analysis, and Dashboard Building, strong Business Acumen, and Leadership/Management Skills. Python, Looker, Tableau, and Project Management are nice to have.

Senior Software Engineer with PHP experience to join the Workforce Management product team, focusing on designing and delivering scalable backend systems for AI-powered features related to forecasting, scheduling, and agent performance tracking.

Software Engineer II with PHP experience to join the Workforce Management product team, focusing on building scalable backend systems for AI-powered customer service solutions. The role involves end-to-end SDLC ownership, technical decision-making, performance optimization, and mentoring.

Zendesk is seeking a PHP Tech Lead (Staff Software Engineer) to join their Workforce Management product team. This role involves designing, building, and operating scalable PHP services that power customer-facing features and internal platforms. The lead will set technical direction, raise engineering standards, and deliver systems for secure and efficient scaling. Responsibilities include leading architecture, driving the full SDLC, defining engineering standards, building high-throughput APIs, mentoring engineers, and partnering with other teams. The role requires 8+ years of experience with PHP backend systems, modern PHP frameworks (Laravel preferred), REST APIs, distributed systems, and cloud environments.

Administrative Assistant role at Zendesk, focusing on calendar management, travel arrangements, expense reporting, and general office support in Pune, India. The role emphasizes organizational skills, communication, and collaboration within a fast-paced, team-oriented environment. AI may be used in the application screening process.

This role is for a Business Development Representative at Zendesk, a customer support platform company. The primary focus is on driving new business by managing inbound leads, qualifying opportunities for Account Executives, and upselling/cross-selling. The role requires fluency in German and English, and at least 6 months of sales experience, preferably in SaaS. While the company mentions AI may be used in application screening, the role itself is sales-focused and not directly involved in AI/ML development or application.

This role is for a Senior Sales Product Specialist at Zendesk, focusing on their Employee Service solutions. The primary responsibilities include positioning use cases, supporting the sales team throughout the sales cycle, conducting ROI analyses, providing subject matter expertise, and achieving sales quotas. The role requires significant experience in B2C sales within the SaaS space, specifically related to HR/IT use cases, and a strong track record of achieving targets. Collaboration with product development is also a key aspect.

Sales Leader for Enterprise (South East Asia) at Zendesk, responsible for leading a team of sales specialists, developing and executing a long-term growth plan, expanding partnerships, and driving new business with key accounts. Requires extensive experience in software/SaaS sales leadership and closing enterprise deals.

Zendesk is seeking a seasoned Sales Leader with deep experience in Commercial and Enterprise sales across the Greater China region (Mainland China, Hong Kong, Taiwan). The role is based in Singapore and reports to the Regional Vice President, Asia Sales. Responsibilities include leading sales teams, developing go-to-market strategies, coaching sales professionals, driving customer success, pipeline management, forecasting, and ensuring compliance with local regulations. Fluency in Mandarin and strong cultural insight into the GCR market are essential. The ideal candidate will have 12+ years of sales experience, including at least 4 years in sales leadership roles, preferably in SaaS sales within CX, CRM, AI, or related sectors. Experience in GCR market dynamics, channel partnerships, and using Salesforce is required.

Product Owner for Zendesk's Employee Technology Platforms team, focusing on enterprise collaboration tools like Google Workspace, Slack, and Zoom. The role involves driving employee experience, managing roadmaps, conducting user research, and championing the strategic use of collaboration tools. Requires experience in Product Management/Ownership with an employee focus and managing collaboration tools, with a strong understanding of Usability, User Experience, and Agile methodology.

Zendesk is seeking an Incident Response Lead to manage and coordinate incident response for their internal IT services. This role involves leading triage, restoration, swarming, and post-incident reviews for critical SaaS applications, aiming to reduce MTTR and improve overall reliability.

Zendesk is seeking a Field Marketing Manager to own and scale Bay Area marketing, positioning Zendesk as a leader in AI for Service. This role involves developing go-to-market plans, partnering with sales, creating engaging customer experiences, and measuring program impact. The ideal candidate has extensive experience in field marketing, strong project management skills, a data-driven mindset, and executive presence.

Senior Account Executive role focused on driving new business and expanding accounts in the B2B SaaS Customer Experience landscape for the Greater China Region. Requires strong sales, pipeline generation, and relationship management skills, with proficiency in Mandarin/Cantonese.

Senior Commercial Account Executive for Zendesk, focusing on the Indonesian market. The role involves driving revenue growth by acquiring new commercial customers, managing and expanding existing accounts, and closing net new logos in the mid-market segment. Responsibilities include pipeline generation, relationship management, cross-selling, and leveraging data insights for prospecting and retention. Requires 8+ years of B2B SaaS sales experience, bilingual skills in English and Bahasa Indonesia, and expertise in complex sales cycles.

This role is a Portfolio Success Manager at Zendesk, focused on ensuring customers maximize value from Zendesk products. Responsibilities include serving as a post-sale contact, driving product adoption, providing recommendations, identifying expansion opportunities, collaborating with internal teams, facilitating webinars, producing video content, executing outreach campaigns, and mitigating churn risk. The role requires native Mandarin proficiency, analytical skills, and experience with CRM and data tools.

This role is a Portfolio Success Manager at Zendesk, focused on ensuring Japanese and global clients maximize value from the Zendesk platform. It involves customer engagement, strategic discovery, driving product adoption, facilitating scaled success through webinars and content, cross-functional collaboration, and proactive risk management using data. The role requires strong communication, a customer-first mindset, agility, and data-driven decision-making.

Zendesk is seeking an Incident Responder to support their internal IT services. This role focuses on participating in incident triage, restoration, and post-incident reviews, aiming to reduce Mean Time to Resolution (MTTR) and improve reliability across critical SaaS applications. The position requires experience in incident management or SRE, with a strong emphasis on operational tasks, collaboration, and process adherence.

Experienced Network Engineer to design, implement, and maintain global network infrastructure, including wired/wireless networks, AV systems, and office expansions. Role ensures reliable and scalable network solutions for a connected and secure workforce. Requires strong technical expertise in networking, security, and collaboration systems, with a focus on problem-solving and cross-functional collaboration.

This role is for a Senior Software DevOps Engineer at Zendesk, focusing on designing, implementing, and maintaining tools and processes for CI/CD, infrastructure automation (Terraform, ArgoCD on AWS), containerization (Docker, Kubernetes), and monitoring (Datadog, Sentry, CloudWatch). The role involves ensuring reliability, security, and performance of infrastructure, with a mention of AI and Cloud Computing as technologies Zendesk uses for its customers.

Senior Data Engineer role focused on building and maintaining data warehouse solutions, ELT pipelines, and data models using technologies like BigQuery/Snowflake, dbt, and Airflow. The role involves collaborating with business partners to define analytics outcomes and ensure data integrity.

Zendesk is seeking a Business Development Representative in Tokyo, Japan, to generate sales leads and contribute to the sales pipeline. This role involves outbound prospecting, understanding client needs, and collaborating with internal stakeholders. Prior sales or IT industry experience is preferred, with a minimum of two years in a business development context.

This role focuses on managing the full contract renewal process for SaaS customers, ensuring retention and revenue growth. It involves leading negotiations, strategic planning with internal teams, and acting as a trusted advisor to clients and internal stakeholders. The role requires strong commercial acumen, analytical skills, and relationship management.

Manager for Business Development team at Zendesk, focusing on recruiting, training, and leading Sales Development Representatives (SDRs) and Business Development Representatives (BDRs). The role involves shaping SDR/BDR programs, driving revenue and talent pipelines, and collaborating with sales leadership. Experience in SaaS sales, team building, and demand generation is required. The company mentions AI may be used in application screening.

This is a Sales Development Representative role at Zendesk, focused on driving new business and managing inbound leads for the EMEA region. The role involves qualifying opportunities, upselling/cross-selling, and building customer relationships. While Zendesk uses AI in its operations and for application screening, this specific role is not directly involved in building or developing AI/ML models or systems.

Staff Software Engineer to help design and deliver scalable, reliable systems that power AI-augmented customer experiences. Own complex components end-to-end, influence architecture and technical direction, and mentor other engineers.

Staff Software Engineer focused on full-stack backend development (Ruby+React) for Zendesk's customer onboarding and management platform. The role involves technical leadership, architecture definition, and driving the development of a feature-rich system serving both customers and internal teams. Responsibilities include coding, feature breakdown, ownership, technical discussions, prioritizing tech debt, code reviews, collaborating with design/product, triaging customer issues, and providing operational support. Requires 9+ years of experience in full-stack engineering, proficiency in languages like Java, Ruby on Rails, GoLang, Scala, Typescript, NodeJs, and experience with JavaScript, TypeScript, React, Redux, and MySQL. Experience coaching engineers and influencing without authority is also valued. The tech stack includes Ruby on Rails, MySQL, Redis, Go, Java, gRPC, REST APIs, Kafka, GraphQL, Kubernetes, Docker, AWS, and Datadog.