Cresta
Vertical AI · Contact center AI
Cresta currently has 50 active AI-related job listings. The majority of these roles, 66%, are focused on agents, with serving infrastructure and post-training each representing 10% of the openings. Engineering is the top function for hiring. Recent activity shows a significant increase in new AI roles, with 4 new positions posted in the last 30 days, a 100% increase compared to the previous 30-day period.
Currently tracking 36 active AI roles, down 20% versus the prior 4 weeks. Primary focus: Agent · Engineering. Salary range $60k–$280k (avg $188k).
Vertical AI · Contact center AI
Cresta currently has 42 active AI-related roles in our index. The most common open titles are: Infrastructure Engineer/SRE (3), Senior Forward Deployed Engineer (AI Agent) (3), Senior Full Stack Engineer - Conversation Intelligence (2), AI Quality Assurance Intern, Associate Conversational AI Designer. Most positions are in Engineering and Product.
Cresta's active AI hiring is concentrated in: agents (67%), serving infrastructure (12%), post-training (10%). These categories follow a seven-stage AI lifecycle: data, pre-training, post-training, serving infrastructure, agents, evaluation, and application.
Cresta is hiring AI talent in: United States (15 roles), Canada (12 roles), United Kingdom (3 roles), Romania (2 roles).
Job postings at Cresta most frequently reference: agent orchestration, model serving, llm observability, rag, tool use.
In the past 30 days, Cresta has posted 2 new AI-related roles.
| Title | Stage | AI score |
|---|---|---|
| Forward Deployed Product Manager - AI Agent (EMEA) This role is for a Forward Deployed Product Manager focused on creating, deploying, and optimizing AI Agents for enterprise customers in the EMEA region. The role involves defining agent outcomes, managing the deployment lifecycle, designing and iterating on AI agents with engineers, serving as an AI Agent SME for sales, leading customer relationships, and improving deployment playbooks. It requires a strong technical understanding of AI/LLM products and experience leading complex deployments. | Agent | 8 |
| Forward Deployed Product Manager, AI Agent Product Manager role focused on deploying, optimizing, and iterating on AI Agents for enterprise customers, working closely with Forward Deployed Engineers and customer stakeholders to drive business outcomes and shape the AI agent platform. | Agent |
| 8 |
| Senior Product Designer, AI Builders Product Designer role focused on creating tools (AI Builders) that allow customers to design, configure, test, and deploy AI agents and workflows. The role involves translating complex AI capabilities into intuitive user experiences for both technical and non-technical users, focusing on end-to-end flows and balancing agentic and deterministic workflows. | Agent | 7 |
| Associate Forward Deployed Product Manager Associate Forward-Deployed Product Manager role focused on creating, deploying, and optimizing AI Agents for enterprise customers. This customer-facing role involves prompt engineering, data analysis, and leading deployments, blending product management with technical execution. | Agent | 7 |
| Partner AI Enablement Manager, GTM This role focuses on building and managing an AI Agent partner ecosystem to drive revenue and successful customer outcomes. The Partner AI Enablement Manager will design and deliver enablement programs, content, and training to equip partners with the skills to position, sell, and deliver Cresta AI Agents. The role requires close collaboration with Partner Leadership, Sales, Marketing, Product, and Engineering teams to ensure partners are aligned with evolving AI Agent capabilities and can effectively support enterprise customers. | — | 5 |
| Principal Partner Solutions Consultant This role focuses on partner solutions consulting for an AI platform that enhances customer experience through conversational AI agents and human agent augmentation. The Principal Partner Solutions Consultant will own partner relationships, showcase the platform's capabilities, and guide partners in delivering joint solutions. The role requires deep platform expertise, strategic thinking, and cross-functional collaboration to accelerate partner-led revenue growth. | — | 5 |
| Partner Program Director This role focuses on managing and growing Cresta's partner program, which leverages Cresta's AI platform for customer experience solutions. The Partner Program Director will work with technology and solution partners to enable them to deliver joint solutions, drive go-to-market strategies, and accelerate revenue. The role requires strong customer-facing, strategic thinking, and cross-functional collaboration skills, with experience in the Contact Center and SaaS/enterprise technology environments. | — | 5 |
| Demand Generation Manager, Enterprise This role is for a Demand Generation Manager focused on the Enterprise segment at Cresta, a company that provides an AI platform for customer experience. The manager will develop and execute campaigns to drive and nurture leads, focusing on non-paid channels, intent-based programs, and content activation. The role requires experience in B2B SaaS demand generation, multi-channel campaign execution, and data-driven optimization. | — | 5 |
| Revenue Analytics Manager The Revenue Analytics Manager will build and own the analytical infrastructure for Cresta's Go-To-Market (GTM) engine, translating data from Sales, Marketing, and Customer Success into actionable insights. This role involves recurring reporting, scalable dashboard creation, and automation to enhance team impact within a fast-growing AI company. | — | 5 |
| Demand Generation Manager, Enterprise This role is for a Demand Generation Manager focused on the Enterprise segment at Cresta, a company that provides an AI platform for customer experience. The manager will develop and execute campaigns to drive and nurture leads, focusing on non-paid channels, intent-based programs, and content activation. The role requires experience in B2B SaaS demand generation, multi-channel campaign execution, and data-driven optimization. | — | 5 |
| Director of Partner Marketing This role is for a Director of Partner Marketing at Cresta, an AI company focused on revolutionizing contact centers. The individual will build and lead the partner marketing function from scratch, developing and executing scalable programs to drive partner-sourced and partner-influenced pipeline. Responsibilities include designing partner marketing models, developing messaging, creating enablement programs, analyzing performance, and influencing product roadmaps based on partner feedback. The role requires strong experience in SaaS partner marketing, data-driven analysis, and executive-level communication. | — | 5 |
| Senior Product Marketing Manager, Insurance This role is for a Senior Product Marketing Manager focused on the Insurance industry. The core responsibility is to own and scale Cresta's positioning, messaging, and go-to-market strategy for this vertical. This involves translating platform capabilities into industry narratives, establishing thought leadership, developing buyer personas, partnering across teams for GTM execution, launching new product capabilities, and influencing the product roadmap based on market feedback. While the company develops AI products and the role works with AI concepts, the primary function is marketing and GTM strategy, not direct AI/ML model development or deployment. | — | 5 |
| Senior Partner Solutions Manager This role focuses on managing relationships with technology and solution partners to enable them to leverage Cresta's AI platform for contact centers. The Senior Partner Solutions Manager will act as a technical expert, guiding partners in designing and implementing joint solutions, supporting sales cycles, and gathering feedback for product improvements. The role is crucial for scaling Cresta's growth through partnerships. | — | 5 |
| Sales Development Representative - New York This role is for a Sales Development Representative (SDR) at Cresta, an AI company focused on revolutionizing contact centers. The SDR will be responsible for building sales pipeline through outbound prospecting and inbound qualification, generating qualified leads to drive revenue growth. The role requires strong business acumen, sales instincts, and the ability to work in a fast-paced environment. While the company is AI-focused, this specific role is in sales and does not involve building or shipping AI models. | — | 5 |
| Sales Development Representative, APAC Sales Development Representative for Cresta, an AI company revolutionizing the contact center space with its AI and human intelligence platform. The role focuses on building sales pipelines through outbound prospecting and inbound qualification, generating leads, and supporting sales growth. Requires sales experience, business acumen, and strong communication skills. | — | 5 |
| Growth Content Manager This role focuses on scaling Cresta's organic growth engine through SEO, AI Engine Optimization (AEO), and AI-scaled content initiatives. The Growth Content Manager will own the strategy and execution of content programs to drive organic discovery, engagement, and pipeline, optimizing for both traditional search engines and AI-driven search experiences. The role involves translating complex AI capabilities into clear messaging and improving the use of AI tools in content workflows. | — | 5 |
| Director, Product Marketing - International (EMEA & APAC) Director of Product Marketing, International (EMEA & APAC) for Cresta, an AI platform company that helps contact centers discover customer insights, automate conversations, and empower team members. The role focuses on regional go-to-market strategy, narrative, and field alignment, acting as a bridge between global product marketing and regional teams. | — | 5 |
| VP of Partnerships, EMEA VP of Partnerships, EMEA to define and execute Cresta’s partnerships strategy across the EMEA region. This role will focus on identifying, structuring, and closing high-impact strategic partner-led deals that accelerate customer acquisition, expand Cresta’s enterprise footprint, and drive revenue growth through partner resell and co-sell motions. The role requires building the foundational partner ecosystem across system integrators, resellers, BPOs, and technology partners. | — | 5 |
| Sales Enablement Manager, International This role is for a Sales Enablement Manager focused on international markets (EMEA and APAC) for an AI company. The primary responsibility is to build and scale GTM teams, accelerate sales ramp, drive consistent execution, and improve regional revenue growth. It involves adapting global onboarding programs, reinforcing sales processes, providing coaching, aligning content, measuring performance, and ensuring field readiness for product launches and customer-facing conversations. The role requires experience in sales, sales enablement, or sales management in a B2B SaaS environment, with a focus on supporting global sales teams and understanding enterprise sales motions. It's described as a hands-on, builder role with ambiguity. | — | 5 |
| Senior Product Designer, Core Platform The role is for a Senior Product Designer focused on the Core Platform at Cresta, a company that uses AI to enhance contact center operations. The designer will be responsible for horizontal frameworks and shared capabilities that all Cresta products are built upon, emphasizing systems thinking and designing reusable, scalable, and customizable platforms rather than point solutions. The role involves partnering with Product and Tech leads, driving cross-squad alignment, and ensuring an enterprise-ready experience. While the company is AI-native and uses AI tools, the core craft of this role is product design for platform capabilities, not direct AI/ML model development. | — | 5 |
| Customer Trainer This role is a Customer Trainer for Cresta, an AI-powered contact center platform. The trainer will collaborate with SMEs to design and deliver training sessions, create instructional videos, and maintain documentation to drive product adoption and customer value. The role requires experience in training, strong communication skills, and familiarity with SaaS products, with a preference for contact center industry experience. | — | 5 |
| Sr. Director, Product Marketing - Cresta Agents This role is for a Sr. Director of Product Marketing responsible for defining and driving the go-to-market strategy for Cresta's AI Agent and Agentic Assist portfolio. The role requires deep understanding of the agentic AI landscape, market research, competitive analysis, and cross-functional collaboration to launch new products and influence roadmap priorities. While the role is deeply involved with AI products, the core function is product marketing, not direct AI/ML development. | — | 5 |
| Senior Product Marketing Manager, Travel & Hospitality This role is for a Senior Product Marketing Manager focused on the Travel & Hospitality industry. The primary responsibility is to own and scale Cresta's positioning, messaging, and go-to-market strategy for this vertical. The role involves translating platform capabilities into industry narratives, establishing thought leadership, developing buyer personas, partnering across teams for GTM strategies, launching new product capabilities, and influencing the product roadmap based on market insights. While the company is AI-focused and the role touches on AI products, the core function is product marketing, not direct AI/ML development or research. | — | 5 |
| Account Manager Account Manager role at Cresta, an AI company focused on revolutionizing contact centers. The role involves driving upsells, renewals, and long-term customer value, shaping the Account Management function, and building enduring partnerships. It requires an entrepreneurial mindset, operational excellence, and strong commercial thinking. | — | 5 |
| Enablement Manager, AI Agent This role focuses on enabling go-to-market teams to effectively position, sell, and deploy Cresta's AI Agent product. It involves translating complex AI capabilities into clear value propositions and practical use cases for enterprise customers, working closely with Product, Product Marketing, Sales, and RevOps to build enablement programs and content. The goal is to increase seller confidence, improve deal quality, and accelerate adoption of the AI Agent product. | Agent | 5 |
| Platform Product Manager Product Manager for Cresta's enterprise AI platform, focusing on foundational capabilities like Identity and Access Management (IAM) to enable scaling, security, and reliable operation across complex customer environments. The role requires technical fluency, strong product judgment, and collaboration with engineering, security, and customer-facing teams to define and deliver platform features supporting both AI agents and human workflows. | — | 5 |
| Founding Customer Success Manager, APAC Founding Customer Success Manager for Cresta's AI platform in APAC. Responsible for owning the post-sales customer experience, scaling customer success operations in a new market, and ensuring customers derive measurable business value from Cresta's AI solutions. This role involves direct account management, developing playbooks, and collaborating with cross-functional teams. | — | 5 |
| Strategic Solutions Engineer, APAC This role partners with Sales Directors to showcase Cresta's AI platform to potential customers in the APAC region. It involves providing technical insights, conducting product demos, managing technical validation activities (POCs, pilots), and developing the business case for prospects. The Solutions Engineer acts as a liaison between sales, customers, and Cresta's technical teams, with a focus on driving adoption and demonstrating ROI. | — | 5 |
| AI Deployment Manager This role focuses on managing the end-to-end deployment of AI solutions for customers, ensuring they are successfully implemented, adopted, and drive measurable business outcomes. It requires strong project management skills, experience with technical or AI-driven SaaS implementations, and the ability to translate complex technology into actionable plans. | — | 5 |
| Customer Strategy Director Senior-level role partnering with Cresta's largest customers to define and deliver strategy and vision for AI solutions, focusing on value realization and enterprise-wide transformations. Requires deep understanding of Customer Success, value realization, and enterprise sales acumen. | — | 5 |
| AI Value Partner, Customer Analytics This role focuses on measuring and demonstrating the value of Cresta's AI platform to enterprise customers. The AI Value Partner will design experiments, analyze conversational and operational data, build dashboards, and develop statistical or ML models to quantify customer impact and support ROI discussions. The role requires strong analytical, statistical, and communication skills, with experience in SQL, Python, and dashboarding tools. | Ship | 5 |
| Sales Development Representative, San Francisco Sales Development Representative for Cresta, an AI company focused on revolutionizing contact centers by combining AI and human intelligence to uncover insights, automate processes, and improve team efficiency. The role involves outbound prospecting and inbound qualification to generate qualified leads and build sales pipeline. | — | 5 |
| Enterprise Account Executive, EMEA Enterprise Account Executive for Cresta, an AI platform revolutionizing contact centers by unlocking customer insights and automating conversations. The role involves selling to F1000 companies in EMEA, managing complex sales cycles, and partnering with internal teams. Requires 5+ years of SaaS enterprise sales experience and strong executive communication skills. | — | 5 |
| Program Director This role is for a Program Director focused on driving end-to-end deployments and value realization for Cresta's largest enterprise customers. The role involves serving as an executive sponsor, orchestrating complex AI transformation programs, and managing a team to ensure flawless execution and measurable business impact. It requires strategic vision, executive communication, operational rigor, and a deep understanding of enterprise transformation in the AI era. | — | 5 |
| Senior Solutions Architect Senior Solutions Architect role focused on integrating Cresta's AI platform with enterprise systems, spanning pre-sales to post-sales technical architecture and implementation support. Requires deep understanding of CX, contact center infrastructure, cloud platforms, and Generative AI solutions. | Ship | 5 |
| Embedded Expert - SaaS Software (Contact Center) This role is for an Embedded Expert focused on configuring and maintaining a SaaS product for contact centers, analyzing conversation data, and supporting customer analysts. While the company develops AI products, this specific role is customer-facing and focused on product utilization and analysis rather than core AI/ML development. | — | 5 |
| Enterprise Solutions Engineer Enterprise Solutions Engineer role focused on partnering with sales to showcase Cresta's AI platform to potential customers. Responsibilities include providing technical insights, conducting product demos, managing technical validation (POCs, pilots), and developing business cases. The role acts as a liaison between sales, customers, and technical teams, requiring deep expertise in Conversational AI and CCaaS platforms. | — | 5 |
| Strategic Sales Director, Australia Strategic Sales Director for Cresta, an AI platform company focused on revolutionizing the contact center. The role involves closing large enterprise deals, building executive relationships, and contributing to sales process definition and regional expansion in Australia. Requires extensive SaaS sales experience and ability to articulate value propositions. | — | 5 |
| Strategic Sales Director, EMEA Strategic Sales Director for Cresta, an AI company revolutionizing the contact center with a platform combining AI and human intelligence. The role focuses on large enterprise deals in EMEA, requiring relationship building with executives and evangelizing AI technology. It involves defining sales processes, regional expansion, and building the EMEA sales region. | — | 5 |
| Strategic Sales Director, East Strategic Sales Director for Cresta, an AI company focused on revolutionizing contact centers. The role involves driving revenue growth by leading large sales opportunities, building pipeline, and establishing relationships with executive decision-makers. This is a high-impact role for someone passionate about using AI to solve business challenges, with responsibilities including prospecting, account planning, leading sales cycles, and collaborating cross-functionally. Requires 7+ years of enterprise SaaS sales experience, C-level engagement skills, and a proven track record in hunting and closing net-new business. | — | 5 |
| Strategic Sales Director, West Strategic Sales Director for Cresta, an AI company revolutionizing contact centers. This role focuses on driving revenue growth by leading large sales opportunities, building relationships with executives, and closing net-new business. The ideal candidate has extensive enterprise SaaS sales experience and a proven track record in hunting and closing deals with C-level stakeholders. | — | 5 |
| Director, Enterprise Sales, West Director, Enterprise Sales, West for Cresta, a company that uses AI to improve contact center performance. The role involves leading a team of Enterprise Account Executives to drive new business and expand existing accounts, focusing on achieving revenue targets and scaling the sales process. Requires strong leadership, sales strategy, and experience selling technical solutions to large enterprises. | — | 5 |
| AI Success Manager AI Success Manager role focused on partnering with Fortune 500 customers to drive adoption, usage, and value realization of Cresta's AI platform, translating AI capabilities into measurable business outcomes. This hybrid role involves strategy consulting, AI product expertise, and account ownership, guiding customers on prompt design, workflow setup, and rule configuration. | — | 5 |
| Enterprise Account Executive Enterprise Account Executive role focused on selling Cresta's AI-powered contact center platform to large ARR deals. The role involves building relationships with executives, articulating value, and managing complex sales cycles. Cresta's platform uses AI to help contact centers discover insights, automate processes, and empower teams. | — | 5 |
| Product Design Intern for AI and Human Agents Platform This is an internship role focused on product design for an AI and human agents platform in the contact center domain. The intern will work on end-to-end UX processes, including product design, user research, and visual design, to create user experiences and tools for AI-powered business workflows and automations. The role involves generating UX ideas, analyzing user challenges, supporting user research, prototyping with AI tools, and collaborating with cross-functional teams. | Agent | 5 |
| Enterprise Demand Generation Manager The Demand Generation Manager will develop and execute end-to-end high impact campaigns for the Enterprise segment, driving and nurturing quality leads through innovative and data-driven strategies. Responsibilities include owning non-paid channels, planning and executing campaigns, measuring and optimizing performance, developing intent-based programs, partnering with content marketing, and collaborating cross-functionally with Sales, Marketing, and RevOps. | — | 0 |
| Employment Counsel Cresta is seeking an Employment Counsel to manage global employment law matters for a high-growth technology company operating in multiple jurisdictions. The role involves advising on hiring, employee relations, compliance, investigations, and dispute resolution, partnering closely with HR and executive leadership. | — | 0 |
| Workplace Experience Manager The company develops and sells an AI platform for customer experience, including conversational AI agents and human agent augmentation. This role is for a Workplace Experience Manager, responsible for the strategy, operations, and evolution of global workplace facilities and employee experience programs. The role involves portfolio management, real estate strategy, workplace strategy development, property management, workplace safety and compliance, operations, employee experience programs, events, and vendor management. It requires 7+ years of experience in global workplace experience or related functions, preferably in a high-growth tech environment, and a strong in-office presence. | — | 0 |
| Sales Development Manager - West This role is for a Sales Development Manager at Cresta, a company that provides an AI platform for customer experience. The role focuses on leading a sales development team, building strategies, and reporting on KPIs. It is not an AI-building role. | — | 0 |
| Growth Marketing Manager, Web & CRO The Growth Marketing Manager, Web & CRO will own and evolve Cresta's website (Cresta.com) as a high-performing growth engine. This role will lead the strategy, roadmap, and execution for the website, focusing on driving organic traffic, improving conversion rates, and generating pipeline and revenue. Responsibilities include website strategy, CRO, managing requests, project management with external partners, CMS operations, improving website quality, leading localization, and building performance reporting. Requires 5+ years of experience in web marketing, website management, or growth roles in B2B SaaS, with hands-on experience in CMS, GA4, Looker, and A/B testing. | — | 0 |