Cresta currently has 50 active AI-related job listings. The majority of these roles, 66%, are focused on agents, with serving infrastructure and post-training each representing 10% of the openings. Engineering is the top function for hiring. Recent activity shows a significant increase in new AI roles, with 4 new positions posted in the last 30 days, a 100% increase compared to the previous 30-day period.
Currently tracking 36 active AI roles, down 20% versus the prior 4 weeks. Primary focus: Agent · Engineering. Salary range $60k–$280k (avg $188k).
Cresta currently has 42 active AI-related roles in our index. The most common open titles are: Infrastructure Engineer/SRE (3), Senior Forward Deployed Engineer (AI Agent) (3), Senior Full Stack Engineer - Conversation Intelligence (2), AI Quality Assurance Intern, Associate Conversational AI Designer. Most positions are in Engineering and Product.
Cresta's active AI hiring is concentrated in: agents (67%), serving infrastructure (12%), post-training (10%). These categories follow a seven-stage AI lifecycle: data, pre-training, post-training, serving infrastructure, agents, evaluation, and application.
Cresta is hiring AI talent in: United States (15 roles), Canada (12 roles), United Kingdom (3 roles), Romania (2 roles).
Job postings at Cresta most frequently reference: agent orchestration, model serving, llm observability, rag, tool use.
In the past 30 days, Cresta has posted 2 new AI-related roles.
| Title | Stage | AI score |
|---|---|---|
| Senior Machine Learning Engineer - Voice Experience Senior Machine Learning Engineer focused on building and improving AI-powered voice systems for contact centers. This role involves working on ASR, speech understanding, agentic workflows, and real-time production systems, with a strong emphasis on model quality, evaluation, and production deployment. | Post-trainAgent | 9 |
| Staff Machine Learning Engineer Staff Machine Learning Engineer at Cresta, focusing on building and scaling agentic AI systems, evaluating LLM agent performance, and architecting RAG pipelines for enterprise data. The role involves leading technical vision, designing multi-agent orchestration, and ensuring robustness, reliability, and cost-efficiency of LLM systems. | Agent |
| 9 |
| Senior Machine Learning Engineer Senior Machine Learning Engineer role focused on building and scaling next-generation agentic AI systems and LLM-powered applications for the contact center. Responsibilities include designing agent workflows, RAG pipelines, multi-agent orchestration, and developing evaluation strategies for complex, non-deterministic systems. Requires strong expertise in LLMs, modern prompting techniques, and production deployment of ML systems. | AgentEval Gate | 9 |
| Senior Forward Deployed Engineer (AI Agent) Senior Forward Deployed Engineer role focused on developing, deploying, and optimizing AI agents for enterprise customers. This role involves system integration, performance tuning, customer collaboration, and providing technical guidance on AI agent adoption. Requires strong engineering skills, Python/Golang proficiency, and familiarity with LLMs, prompt engineering, RAG, and cloud/DevOps practices. | Agent | 8 |
| Conversation Design Intern (Customer Success) The Conversation Design Intern will assist in designing, building, deploying, and tuning AI conversation models for real-time coaching and virtual agents in contact centers. This role involves collaboration with internal teams and customers, defining labeling guidelines for training AI models, and leading model maintenance efforts. | Post-trainData | 7 |
| Demo Engineer Manager The Demo Engineering Manager will lead a team responsible for developing and maintaining AI-powered demo infrastructure and environments for Cresta's contact center platform. This role involves overseeing the architecture, scalability, and reliability of demo environments, driving the development of reusable demo frameworks, and championing the use of modern AI tooling like LLM workflows and agents to enhance demo realism. The manager will also guide the integration of new features into demo assets and collaborate with Product and Engineering to influence roadmap based on pre-sales learnings. | Agent | 7 |
| Senior Product Designer, AI Builders Product Designer role focused on creating tools (AI Builders) that allow customers to design, configure, test, and deploy AI agents and workflows. The role involves translating complex AI capabilities into intuitive user experiences for both technical and non-technical users, focusing on end-to-end flows and balancing agentic and deterministic workflows. | Agent | 7 |
| Senior Software Engineer, Backend (AI Agent) This role focuses on designing, developing, and maintaining scalable backend architectures for AI Agent solutions and proprietary models. The engineer will collaborate with ML engineers to integrate AI Agents, enhance system scalability and reliability, optimize server performance, and implement security measures. Experience with virtual/AI agent systems, cloud environments, Kubernetes, and databases is required. | Agent | 7 |
| Associate Forward Deployed Product Manager Associate Forward-Deployed Product Manager role focused on creating, deploying, and optimizing AI Agents for enterprise customers. This customer-facing role involves prompt engineering, data analysis, and leading deployments, blending product management with technical execution. | Agent | 7 |
| Strategic Solutions Engineer, East Solutions Engineer role focused on partnering with sales to guide prospective customers through the discovery, design, and validation of Cresta's AI-powered solutions for contact centers. This involves understanding customer business goals and technical environments, architecting solutions using LLMs, SLMs, and real-time AI assistance, and delivering tailored product demonstrations and proof-of-value engagements. The role serves as a technical liaison between Sales, Product, and Engineering, staying current on emerging AI technologies like RAG and speech recognition. | Agent | 7 |
| Associate Conversational AI Designer This role focuses on designing, building, deploying, and tuning AI conversation models for contact center agents and virtual agents. It involves defining labeling guidelines for training models and leading model maintenance efforts, with a specific mention of using Google's Dialogflow CX. | Post-train | 7 |
| Partner AI Enablement Manager, GTM This role focuses on building and managing an AI Agent partner ecosystem to drive revenue and successful customer outcomes. The Partner AI Enablement Manager will design and deliver enablement programs, content, and training to equip partners with the skills to position, sell, and deliver Cresta AI Agents. The role requires close collaboration with Partner Leadership, Sales, Marketing, Product, and Engineering teams to ensure partners are aligned with evolving AI Agent capabilities and can effectively support enterprise customers. | — | 5 |
| Strategic Solutions Engineering Manager Manager of Solutions Engineers supporting sales cycles for an AI platform focused on customer experience, conversational AI agents, and real-time human agent augmentation. The role involves coaching the SE team, collaborating with Product and Engineering, and directly supporting strategic deals. | — | 5 |
| Principal Partner Solutions Consultant This role focuses on partner solutions consulting for an AI platform that enhances customer experience through conversational AI agents and human agent augmentation. The Principal Partner Solutions Consultant will own partner relationships, showcase the platform's capabilities, and guide partners in delivering joint solutions. The role requires deep platform expertise, strategic thinking, and cross-functional collaboration to accelerate partner-led revenue growth. | — | 5 |
| Partner Program Director This role focuses on managing and growing Cresta's partner program, which leverages Cresta's AI platform for customer experience solutions. The Partner Program Director will work with technology and solution partners to enable them to deliver joint solutions, drive go-to-market strategies, and accelerate revenue. The role requires strong customer-facing, strategic thinking, and cross-functional collaboration skills, with experience in the Contact Center and SaaS/enterprise technology environments. | — | 5 |
| Demand Generation Manager, Enterprise This role is for a Demand Generation Manager focused on the Enterprise segment at Cresta, a company that provides an AI platform for customer experience. The manager will develop and execute campaigns to drive and nurture leads, focusing on non-paid channels, intent-based programs, and content activation. The role requires experience in B2B SaaS demand generation, multi-channel campaign execution, and data-driven optimization. | — | 5 |
| Revenue Analytics Manager The Revenue Analytics Manager will build and own the analytical infrastructure for Cresta's Go-To-Market (GTM) engine, translating data from Sales, Marketing, and Customer Success into actionable insights. This role involves recurring reporting, scalable dashboard creation, and automation to enhance team impact within a fast-growing AI company. | — | 5 |
| Director of Partner Marketing This role is for a Director of Partner Marketing at Cresta, an AI company focused on revolutionizing contact centers. The individual will build and lead the partner marketing function from scratch, developing and executing scalable programs to drive partner-sourced and partner-influenced pipeline. Responsibilities include designing partner marketing models, developing messaging, creating enablement programs, analyzing performance, and influencing product roadmaps based on partner feedback. The role requires strong experience in SaaS partner marketing, data-driven analysis, and executive-level communication. | — | 5 |
| Data Science Intern (Customer Success) Data Science Intern role focused on collecting, cleaning, and preprocessing data, performing exploratory data analysis, building and evaluating ML models under guidance, developing visualizations, and assisting in model deployment and monitoring within an AI/Product environment. | Data | 5 |
| Sales Development Representative - New York This role is for a Sales Development Representative (SDR) at Cresta, an AI company focused on revolutionizing contact centers. The SDR will be responsible for building sales pipeline through outbound prospecting and inbound qualification, generating qualified leads to drive revenue growth. The role requires strong business acumen, sales instincts, and the ability to work in a fast-paced environment. While the company is AI-focused, this specific role is in sales and does not involve building or shipping AI models. | — | 5 |
| Growth Content Manager This role focuses on scaling Cresta's organic growth engine through SEO, AI Engine Optimization (AEO), and AI-scaled content initiatives. The Growth Content Manager will own the strategy and execution of content programs to drive organic discovery, engagement, and pipeline, optimizing for both traditional search engines and AI-driven search experiences. The role involves translating complex AI capabilities into clear messaging and improving the use of AI tools in content workflows. | — | 5 |
| Director, Product Marketing - International (EMEA & APAC) Director of Product Marketing, International (EMEA & APAC) for Cresta, an AI platform company that helps contact centers discover customer insights, automate conversations, and empower team members. The role focuses on regional go-to-market strategy, narrative, and field alignment, acting as a bridge between global product marketing and regional teams. | — | 5 |
| GTM Engineer This GTM Engineer role focuses on rebuilding go-to-market operations using AI and automation. The engineer will work with leadership to design and deploy an AI-native operating system for the revenue engine, prioritizing accounts, eliminating manual work, automating deal execution, and optimizing the GTM system. The role requires strong technical ability, GTM understanding, and an entrepreneurial mindset. | Ship | 5 |
| Account Manager Account Manager role at Cresta, an AI company focused on revolutionizing contact centers. The role involves driving upsells, renewals, and long-term customer value, shaping the Account Management function, and building enduring partnerships. It requires an entrepreneurial mindset, operational excellence, and strong commercial thinking. | — | 5 |
| Enablement Manager, AI Agent This role focuses on enabling go-to-market teams to effectively position, sell, and deploy Cresta's AI Agent product. It involves translating complex AI capabilities into clear value propositions and practical use cases for enterprise customers, working closely with Product, Product Marketing, Sales, and RevOps to build enablement programs and content. The goal is to increase seller confidence, improve deal quality, and accelerate adoption of the AI Agent product. | Agent | 5 |
| Platform Product Manager Product Manager for Cresta's enterprise AI platform, focusing on foundational capabilities like Identity and Access Management (IAM) to enable scaling, security, and reliable operation across complex customer environments. The role requires technical fluency, strong product judgment, and collaboration with engineering, security, and customer-facing teams to define and deliver platform features supporting both AI agents and human workflows. | — | 5 |
| AI Deployment Manager This role focuses on managing the end-to-end deployment of AI solutions for customers, ensuring they are successfully implemented, adopted, and drive measurable business outcomes. It requires strong project management skills, experience with technical or AI-driven SaaS implementations, and the ability to translate complex technology into actionable plans. | — | 5 |
| Customer Strategy Director Senior-level role partnering with Cresta's largest customers to define and deliver strategy and vision for AI solutions, focusing on value realization and enterprise-wide transformations. Requires deep understanding of Customer Success, value realization, and enterprise sales acumen. | — | 5 |
| Sales Development Representative, San Francisco Sales Development Representative for Cresta, an AI company focused on revolutionizing contact centers by combining AI and human intelligence to uncover insights, automate processes, and improve team efficiency. The role involves outbound prospecting and inbound qualification to generate qualified leads and build sales pipeline. | — | 5 |
| Senior Solutions Architect Senior Solutions Architect role focused on integrating Cresta's AI platform with enterprise systems, spanning pre-sales to post-sales technical architecture and implementation support. Requires deep understanding of CX, contact center infrastructure, cloud platforms, and Generative AI solutions. | Ship | 5 |
| Embedded Expert - SaaS Software (Contact Center) This role is for an Embedded Expert focused on configuring and maintaining a SaaS product for contact centers, analyzing conversation data, and supporting customer analysts. While the company develops AI products, this specific role is customer-facing and focused on product utilization and analysis rather than core AI/ML development. | — | 5 |
| Strategic Sales Director, East Strategic Sales Director for Cresta, an AI company focused on revolutionizing contact centers. The role involves driving revenue growth by leading large sales opportunities, building pipeline, and establishing relationships with executive decision-makers. This is a high-impact role for someone passionate about using AI to solve business challenges, with responsibilities including prospecting, account planning, leading sales cycles, and collaborating cross-functionally. Requires 7+ years of enterprise SaaS sales experience, C-level engagement skills, and a proven track record in hunting and closing net-new business. | — | 5 |
| Strategic Sales Director, West Strategic Sales Director for Cresta, an AI company revolutionizing contact centers. This role focuses on driving revenue growth by leading large sales opportunities, building relationships with executives, and closing net-new business. The ideal candidate has extensive enterprise SaaS sales experience and a proven track record in hunting and closing deals with C-level stakeholders. | — | 5 |
| Director, Enterprise Sales, West Director, Enterprise Sales, West for Cresta, a company that uses AI to improve contact center performance. The role involves leading a team of Enterprise Account Executives to drive new business and expand existing accounts, focusing on achieving revenue targets and scaling the sales process. Requires strong leadership, sales strategy, and experience selling technical solutions to large enterprises. | — | 5 |
| AI Success Manager AI Success Manager role focused on partnering with Fortune 500 customers to drive adoption, usage, and value realization of Cresta's AI platform, translating AI capabilities into measurable business outcomes. This hybrid role involves strategy consulting, AI product expertise, and account ownership, guiding customers on prompt design, workflow setup, and rule configuration. | — | 5 |
| Enterprise Account Executive Enterprise Account Executive role focused on selling Cresta's AI-powered contact center platform to large ARR deals. The role involves building relationships with executives, articulating value, and managing complex sales cycles. Cresta's platform uses AI to help contact centers discover insights, automate processes, and empower teams. | — | 5 |
| Customer Engineer Customer Engineer role focused on integrating Cresta's AI platform (conversational AI agents, real-time human agent augmentation, conversation intelligence) into enterprise contact centers. Responsibilities include executing integration designs, building applications using Cresta's SDKs/APIs, troubleshooting, and partnering with Customer Success and Engineering teams. Requires software engineering skills, domain expertise in CX and call center tech, and experience with AWS and Git. | — | 5 |
| Enterprise Demand Generation Manager The Demand Generation Manager will develop and execute end-to-end high impact campaigns for the Enterprise segment, driving and nurturing quality leads through innovative and data-driven strategies. Responsibilities include owning non-paid channels, planning and executing campaigns, measuring and optimizing performance, developing intent-based programs, partnering with content marketing, and collaborating cross-functionally with Sales, Marketing, and RevOps. | — | 0 |
| Employment Counsel Cresta is seeking an Employment Counsel to manage global employment law matters for a high-growth technology company operating in multiple jurisdictions. The role involves advising on hiring, employee relations, compliance, investigations, and dispute resolution, partnering closely with HR and executive leadership. | — | 0 |
| Workplace Experience Manager The company develops and sells an AI platform for customer experience, including conversational AI agents and human agent augmentation. This role is for a Workplace Experience Manager, responsible for the strategy, operations, and evolution of global workplace facilities and employee experience programs. The role involves portfolio management, real estate strategy, workplace strategy development, property management, workplace safety and compliance, operations, employee experience programs, events, and vendor management. It requires 7+ years of experience in global workplace experience or related functions, preferably in a high-growth tech environment, and a strong in-office presence. | — | 0 |
| Sales Development Manager - West This role is for a Sales Development Manager at Cresta, a company that provides an AI platform for customer experience. The role focuses on leading a sales development team, building strategies, and reporting on KPIs. It is not an AI-building role. | — | 0 |
| Growth Marketing Manager, Web & CRO The Growth Marketing Manager, Web & CRO will own and evolve Cresta's website (Cresta.com) as a high-performing growth engine. This role will lead the strategy, roadmap, and execution for the website, focusing on driving organic traffic, improving conversion rates, and generating pipeline and revenue. Responsibilities include website strategy, CRO, managing requests, project management with external partners, CMS operations, improving website quality, leading localization, and building performance reporting. Requires 5+ years of experience in web marketing, website management, or growth roles in B2B SaaS, with hands-on experience in CMS, GA4, Looker, and A/B testing. | — | 0 |
| Senior Brand & Integrated Campaigns Manager This role is for a Senior Brand & Integrated Campaigns Manager at Cresta, an AI company focused on customer experience. The manager will be responsible for telling Cresta's story through creative campaigns across various media to increase brand awareness, reputation, and growth. This is a new role that requires a creative thinker with experience in brand marketing, advertising, and integrated campaigns, preferably in enterprise tech. | — | 0 |
| Motion Graphics/Video Editor This role is for a Motion Graphics & Video Editor at Cresta, an AI company specializing in contact center solutions. The editor will create video and motion graphics for product and brand storytelling, supporting marketing and product marketing efforts. Responsibilities include designing and animating motion graphics, translating concepts into visuals, editing videos, and managing the end-to-end video lifecycle. The role requires proficiency in design and editing software and experience in motion graphics for marketing. | — | 0 |
| Accountant This role is for an Accountant at Cresta, an AI company. The Accountant will be responsible for period-end close activities, managing vendor bills, accounts receivable, collections, expense reports, and assisting with payroll. The role requires a Bachelor's degree in accounting, finance, or business, and 1 year or less of relevant experience. Strong Excel and general accounting principles knowledge are necessary. | — | 0 |
| Field Marketing Manager Field Marketing Manager for an AI platform company focused on contact centers. The role involves owning event strategy, execution, ROI reporting, cross-functional alignment, budget management, vendor negotiation, and driving integrated promotional plans. Requires strong project management and analytical skills. Experience with AI/Contact Center solutions is preferred. | — | 0 |
| Head of Global Talent Acquisition Head of Global Talent Acquisition for Cresta, an AI company founded by Stanford AI lab alumni, focused on revolutionizing the contact center with AI. The role involves building and scaling the global hiring engine across all functions, partnering with executive leadership, and managing a high-performing internal TA team. Responsibilities include developing TA strategy, workforce planning, leading senior/executive recruiting, refining TA metrics, and improving the candidate experience. Requires 10+ years of progressive TA experience in high-growth tech companies, with proven ability to scale recruiting organizations and strong executive presence. | — | 0 |
| Sales Development Manager - East This is a Sales Development Manager role at Cresta, a company that provides an AI platform for customer experience. The role focuses on hiring, developing, and managing a team of Sales Development Representatives (SDRs) to drive revenue and efficiency. It requires sales leadership experience, understanding of SDR processes and tools, and experience with outbound strategies. The company itself is AI-focused, but this specific role is not directly involved in building or researching AI/ML models. | — | 0 |
| Head of Demand Generation & Growth This role is for a Head of Demand Generation & Growth at Cresta, an AI company focused on contact center optimization. The role is responsible for customer acquisition, conversion, and expansion through digital, product, and automated channels. It involves architecting and executing a holistic growth strategy, leading performance marketing, website optimization, SEO/AEO, content performance, and experimentation. The role also requires collaboration with Product, Product Marketing, RevOps, and Sales, owning marketing analytics, managing agencies, building a team, and optimizing the marketing tech stack. The ideal candidate has 7+ years of B2B SaaS marketing experience, with at least 3 years in a growth leadership role, and expertise in paid acquisition, SEO, website optimization, and analytics. Proficiency with various marketing tools and a data-driven mindset are essential. The role is not directly involved in building or researching AI models, but rather in driving customer acquisition for an AI product. | — | 0 |
| Demo Engineer | — | — |